{"id":3444921,"url":"https://alion.io/job/bulk-reef-supply-customer-service-representative","title":"Customer Service Representative","company":{"id":2715613,"name":"Bulk Reef Supply","domain":"bulkreefsupply.com","url":"https://alion.io/company/bulkreefsupply","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":21,"currency":"USD","period":"hour","gross":null,"usd_annual":42000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-03T23:35:00Z","employer_posted_date":"2026-09-03","last_verified_at":"2026-11-11T12:36:10Z","board_verified":true,"closed_at":null,"days_open":68,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":68},"description":"Become part of the Aperture Team\nAperture Pet & Life is a leading manufacturer, online retailer, and distributor serving the pet industry with a focus on products and solutions that enrich lives through thriving ecosystems. Through trusted brands including AquaIllumination, Bulk Reef Supply, EcoTech Marine, Neptune Systems, and more, we engineer and manufacture innovative technology in the USA while providing the products, educational resources, and expert support that help aquarists through the saltwater aquatics industry’s leading online retailer.\nOur team is united by a passion for helping our customers succeed. We look for talented people who are curious, collaborative, and driven to make an impact. By bringing together diverse skills, perspectives, and a shared commitment to our customers, we foster a culture where innovation and continuous improvement drive meaningful results.\nWhat we're looking for:\nWe are looking for an experienced Customer Service Representativeto provide timely and accurate assistance to customers with a variety of needs relating to customer orders, accounts, marketing, sales and policies. This CSR’s focus will be supporting all brands.\nWhat you’ll do:\nProvide support for customers utilizing an in-bound and out-bound telephone system, email, live chat, walk-in and will-call\n\nAnswer questions from customers on various aspects of their orders that include cancellations, returns, shipping issues, and various other needs.\n\nProvide at least basic product troubleshooting for our key brands\n\nAnswer hobby knowledge questions is a plus\n\nAssist customers with processing their orders\n\nSupport customers account questions in a timely manner.\n\nRespond to customer concerns by recommending the best course of action according to established department policies and procedures\n\nParticipate in continuous education in the saltwater and freshwater aquarium industry to include time spent in product research and testing\n\nParticipate in team development of quarterly and annual project-based goals and perform self-directed activities to support completion of goals\n\nWhat we require in education, experience and skills:\nHigh School diploma or equivalent plus a minimum of one-year telephone customer service, retail or other related experience\n\nAquarium hobby and product knowledge is a must\n\nPrevious experience with saltwater reef systems is a plus\n\nDemonstrated understanding of water elements and their function within the reef aquarium is a plus\n\nDemonstrated working knowledge of equipment utilized in the saltwater aquarium industry is a plus\n\nAbility to learn working and advanced knowledge of our brand products.\n\nStrong customer service orientation and commitment to company core values\n\nOrganized, detail-oriented and able to concentrate on details with interruptions\n\nThrive in a self-directed, motivated, entrepreneurial environment\n\nThis is an in remote roll\n\nShift is Approximately M-F 5:00 pm - 9:00 pm CST and a Saturday shift\n\nPreferred but not limited to someone located in the Pacific Time Zone.\n\nAperture is a growth company that looks for team members to grow with it. Aperture offers a diverse and inclusive culture with boundless opportunities for personal and professional development. Every Aperture employee shares one galvanizing mission: To enrich lives through thriving ecosystems.\nShift is Approximately M-F 5:00pm-9:00pm CST and a Saturday shift","description_format":"text","description_chars":3413,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Consumer Goods","Pet Food, Supplies & Care"],"lifecycle":[{"event":"open","at":"2026-10-29T07:22:15Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.406,"p_room":0.28,"age_days":68,"expected_fill_days":25,"reasons":["conf:4","win:tail","crowd:"],"computed_at":"2026-11-11T05:49:22Z"},"pay":{"stated_usd_annual":42000,"is_top_pay":false},"html_url":"https://alion.io/job/bulk-reef-supply-customer-service-representative","json_url":"https://alion.io/job/bulk-reef-supply-customer-service-representative.json","meta":{"generated_at":"2026-11-11T16:37:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31481,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2715613},"rest":"https://alion.io/mcp/rest/get_company?id=2715613"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbulk-reef-supply-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbulk-reef-supply-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbulk-reef-supply-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bulk-reef-supply-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbulk-reef-supply-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3444921}},{"tool":"search_jobs","arguments":{"company":"bulkreefsupply.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3444921},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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