{"id":2502062,"url":"https://alion.io/job/bulls-media-it-support-manager","title":"IT Support Manager","company":{"id":4430195,"name":"Bulls Media","domain":"bulls-media.com","url":"https://alion.io/company/bulls-media","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tirana, Albania"],"countries":["AL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":52000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":688},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Freshdesk","optional":false},{"name":"Google Workspace","optional":false},{"name":"Linux","optional":false},{"name":"Make.com","optional":false},{"name":"Monday.com","optional":false},{"name":"Slack","optional":false},{"name":"Windows","optional":false},{"name":"Zapier","optional":true}],"status":"live","first_seen_at":"2026-09-06T04:46:59Z","employer_posted_date":"2026-09-06","last_verified_at":"2026-10-14T06:14:28Z","board_verified":false,"closed_at":null,"days_open":48,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":48},"description":"Description\nWe're currently looking for an IT Support Manager to join our team at our Albania office.\nWhat You Will Do:\nManage and oversee the local IT support team in Albanian branch, including assigning tasks and support cases, setting priorities, and balancing the team's workload.\nMonitor ongoing work and ensure support cases and other assigned tasks are handled effectively, followed through to completion, and escalated when necessary.\nReport to the company's IT Manager on team workload, outstanding cases, operational issues, and overall IT support activity at the CITY office.\nTake responsibility for IT equipment, including purchasing, setup, maintenance, and inventory management.\nInstall, configure, maintain, and upgrade computer hardware, components, and software.\nApply and maintain required software packages and server services across PCs, laptops, and other IT systems.\nProvide administration and support for Google Workspace.\nManage users, permissions, and access rights across company applications and systems.\nHandle IT-related employee onboarding and offboarding processes.\nProvide technical support to company employees, including on-site staff as well as remote users and offices.\nTroubleshoot hardware and software issues by running diagnostics, documenting problems and resolutions, prioritizing cases, and assessing the impact of issues.\nManage virtual servers and Windows and Linux operating systems.\nSupport the integration, configuration, administration, and continuous improvement of systems such as Monday.com, Freshdesk, Slack, and Make/Integromat.\nBe responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization environments.\nRequirements\nThe experience You will need to successfully complete tasks:\nLocation - Tirana.\nAt least 3 years of experience in an IT Support, Help Desk, or similar technical support role.\nPrevious experience managing, supervising, or coordinating a team.\nAbility to assign and prioritize work, manage workload, and ensure tasks and support cases are completed.\nExcellent time-management and organizational skills, with a proven ability to meet deadlines.\nService-oriented, proactive, and positive approach.\nGood knowledge of systems, networking software, hardware, and networking protocols.\nExperience with Google Workspace administration and support.\nFamiliarity with cloud platforms is a plus.\nExperience with Make/Integromat, Zapier, Monday.com, or similar platforms is a plus.\nStrong analytical and problem-solving skills.\nAbility to learn independently and adapt to new technologies and systems.\nUpper-intermediate English proficiency.\nDear applicant, after submitting your application, you will be contacted via email.\nCandidate Privacy Notice:\nThe personal information provided in your CV and application materials will be processed by Bulls Vision Group solely for recruitment and selection purposes, in accordance with Law No. 124/2024 “On Personal Data Protection.” Your information will be accessible only to authorized personnel and will be retained only for as long as necessary for the recruitment process and in accordance with applicable data protection requirements. You may exercise your applicable data protection rights, including requesting access to, correction or deletion of your personal data.","description_format":"text","description_chars":3346,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T06:14:28Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":0.7,"p_active":0.496,"p_room":0.35,"age_days":48,"expected_fill_days":23,"reasons":["conf:239","win:tail"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/bulls-media-it-support-manager","json_url":"https://alion.io/job/bulls-media-it-support-manager.json","meta":{"generated_at":"2026-10-25T01:05:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1676,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4430195},"rest":"https://alion.io/mcp/rest/get_company?id=4430195"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbulls-media-it-support-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbulls-media-it-support-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbulls-media-it-support-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bulls-media-it-support-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbulls-media-it-support-manager"}]}