{"id":2012938,"url":"https://alion.io/job/bump-technical-support-engineer","title":"Technical Support Engineer","company":{"id":172677,"name":"Bump","domain":"bump-charge.com","url":"https://alion.io/company/bump-2","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"internship","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Paris, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":1000,"max":1300,"currency":"EUR","period":"month","gross":null,"usd_annual":17556},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-06T11:59:43Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-22T07:58:27Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Rejoins Bump, une entreprise innovante spécialisée dans les solutions de recharge pour véhicules électriques. En tant que Technical Support Engineer, tu seras en charge de l'investigation des incidents de recharge, de la facturation et de la tarification, ainsi que du monitoring de la performance roaming. Tu contribueras également à l'amélioration des processus et de la documentation, et à l'automatisation du contrôle et du traitement des factures CPO.\nMissions\nTraiter les tickets de support liés à des échecs de charge sur des bornes partenaires, en effectuant l'investigation, le diagnostic, la résolution et la clôture.\nIdentifier et corriger les sessions présentant des montants aberrants, en vérifiant la cohérence entre les données de sessions, les grilles tarifaires et la facturation clients.\nContribuer à la mise en place ou à l’amélioration des dashboards de suivi des performances, en identifiant et analysant les dégradations de performance partenaires/clients.\nProfil recherché\n* Étudiant(e) en école d’ingénieur, Université avec spécialisation informatique / électronique / data / télécommunications.* À l'aise avec les chiffres et la manipulation de données : SQL, Excel ou outils de BI n'ont pas de secrets pour vous\n* Esprit d'investigation : vous aimez creuser un problème jusqu'à en trouver la cause, pas seulement le décrire\n* Rigoureux(se) et méthodique, capable de gérer plusieurs incidents en parallèle et d'assurer leur suivi jusqu'à clôture\n* Bonne communication écrite et orale, avec la capacité de traduire des sujets techniques en synthèses claires pour des interlocuteurs variés (équipes internes, partenaires externes)\n* Intérêt pour les sujets mobilité électrique, énergie et tech\n**Les plus :**\n* **Tickets restaurant** : 9€/jour (via carte Swile)\n* **Forfait Mobilité Durable** : 45,40€/mois (via Swile) - parfait pour tes billets de train ou tes déplacements\n* **Congés** : 1 jour/mois\n* **Télétravail** : 1 jour/semaine avec un système flex\n* **Véhicules partagés** : pour tes déplacements pros & persos\n* **Team building** : 30€/mois par collaborateur pour des moments conviviaux avec l’équipe\n* **Abonnement Wellpass** : sport, bien-être et détente","description_format":"text","description_chars":2190,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"France","iso":"FR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["EV Charging"],"lifecycle":[{"event":"open","at":"2026-10-07T13:06:29Z"}],"visa":[],"liveness":{"score":67,"band":"ok","label":"Likely open","p_open":1,"p_active":0.67,"p_room":1,"age_days":15,"expected_fill_days":55,"reasons":["conf:1","win:early"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":17556,"is_top_pay":false},"html_url":"https://alion.io/job/bump-technical-support-engineer","json_url":"https://alion.io/job/bump-technical-support-engineer.json","meta":{"generated_at":"2026-10-22T08:21:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4594,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":172677},"rest":"https://alion.io/mcp/rest/get_company?id=172677"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbump-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbump-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbump-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bump-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbump-technical-support-engineer"}]}