{"id":3333661,"url":"https://alion.io/job/bunq-collections-expert","title":"Collections Expert","company":{"id":54497,"name":"bunq","domain":"bunq.com","url":"https://alion.io/company/bunq","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":null},"role":"Finance","role_family":"Finance","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Amsterdam, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":61000,"max_usd":117000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":81},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Human-in-the-Loop","optional":false}],"status":"live","first_seen_at":"2026-10-26T13:13:39Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-29T05:02:27Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Our users just got their bunq Credit Card and want to maintain their credit history. Most don’t want to fall behind, and they worry about what happens if they do. If they miss a payment, they need bunq to help them catch up, not hit them with shame or surprises. As our Collections Expert, you make sure collections stay fair, human, and effective.\nUp for this? Kick off your application by taking our assessment and find out if bunq is your perfect match!\nRequirements\nAs our Collections Expert, you’ll own credit card collections end to end, from the first missed payment to a fair outcome for our users. Automation handles the first contact, and people step in from Day 30.\nMake sure certified Support Adams offer standard payment plans correctly, and escalate non-standard cases to the Product Owner Lending\n\nSet the tone for every outreach, so it stays empathetic, clear, and compliant, especially for vulnerable users\n\nBuild AI-powered automation that scales our outreach, with a human in the loop where judgment matters\n\nTrack delinquency, recovery, and outreach results, and turn what you find into process improvements\n\nKeep every step compliant and fair, working closely with Legal and Risk\n\nRun the handoff to our collections partner from Day 90, and make sure only cleared cases are referred\n\nThis challenge is perfect for you if\nYou have deep expertise in collections strategy and portfolio risk, and you can decide when the picture is unclear\n\nYou stay calm and empathetic in stressful moments\n\nYou know debt collection and consumer credit regulations in depth, and you can apply them in gray areas\n\nYou analyze data and turn it into action\n\nYou lead across teams and balance competing priorities\n\nYou can oversee third parties and teams, and hold them to a high standard\n\nYou design and build AI-powered solutions to improve how your team works\n\nYour space to perform\nWe give you the space and the tools you need to succeed\nGreat, international colleagues who share your mindset\nHybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.\nWe support growth with bunq Academy and €1500 annual learning budget\nFlex Benefits: €70 monthly budget via Re: benefit, offering access to 150+ perks tailored to your lifestyle.\nTravel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices ) (in the Netherlands)\nDigital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration\nWe reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office.\nA MacBook so you can Get Shit Done with us\nDelicious lunches from our fabulous in-house chefs with vegan and vegetarian options\nAn optional pension plan with monthly contribution from bunq (in the Netherlands)\nPrivate health insurance, just in case (in Turkey or Bulgaria)\n€60 monthly allowance via Alleo by Epassi, rolling over monthly and resetting annually (in the Netherlands)\nFriday drinks and other celebrations - bunq style\nAll new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace.\nCurious to see how we make life easy? - try the bunq app, it only takes 5 minutes to sign up.","description_format":"text","description_chars":3383,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Apple Macbook","Health insurance"],"hiring_locations":[{"name":"Netherlands","iso":"NL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Banks & Neobanks"],"lifecycle":[{"event":"open","at":"2026-10-27T12:52:26Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":25,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/bunq-collections-expert","json_url":"https://alion.io/job/bunq-collections-expert.json","meta":{"generated_at":"2026-10-29T07:57:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12144,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":54497},"rest":"https://alion.io/mcp/rest/get_company?id=54497"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbunq-collections-expert"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbunq-collections-expert"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbunq-collections-expert"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bunq-collections-expert\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbunq-collections-expert"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3333661}},{"tool":"search_jobs","arguments":{"company":"bunq.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3333661},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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