{"id":2542312,"url":"https://alion.io/job/bunq-sos-hotline-support-guide","title":"SOS Hotline Support Guide","company":{"id":54497,"name":"bunq","domain":"bunq.com","url":"https://alion.io/company/bunq","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":null},"role":"HR","role_family":"HR","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Istanbul, Turkey"],"countries":["TR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-22T08:22:59Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-20T19:44:31Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"At bunq, we're not just building a bank; we're reshaping how people experience financial freedom. We believe that when our users face an urgent situation, they deserve immediate, reliable support that provides total peace of mind. As an SOS Hotline Support Guide, you’ll be the calm in the storm, embodying our philosophy by taking ownership, cutting through confusion, and restoring trust when it matters most.\nTake Ownership\nAs an SOS Hotline Support Guide, you will play a critical role in managing our most urgent user interactions, ensuring their safety, security, and peace of mind. You won't just follow a script; you'll be a lifeline\nTake immediate ownership of our 24/7 SOS Hotline, acting as the first point of contact and mastering crisis de-escalation to guide users from panic to a feeling of security.\n\nServe as the single source of truth by using strong analytical and investigative skills to troubleshoot complex problems, get to the root cause, and deliver swift, definitive resolutions.\n\nSeamlessly connect urgent user needs with our internal processes, ensuring a reassuring and efficient experience without exposing the complexity behind the scenes.\n\nIdentify, analyze, and escalate systemic issues you encounter, acting as our first line of defense to protect our entire user base and prevent future problems.\n\nRequirements\nYou maintain unwavering composure and empathy in high-pressure, sensitive situations, acting as a stable and reassuring presence for users in distress.\nYou are a natural at turning friction into flow. You have a background in handling sensitive and urgent issues with a calm and structured approach.\nYou are naturally curious and adept at digging deep to uncover the root cause of an issue, not just treating the symptoms.\nYou have a close-to-native or native command of English. Your communication is clear, concise, and empathetic.\nYou have prior experience in a high-pressure environment like a contact center, technical support, or an incident response team, preferably within fintech or financial services.\nYou are ready to work on a 24/7 shift schedule, including weekends, nights, and holidays.\nYour space to perform\nGreat, international colleagues who share your mindset\nHybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.\nWe support growth with bunq Academy and €1500 annual learning budget\nFlex Benefits: €70 monthly budget via Re: benefit, offering access to 150+ perks tailored to your lifestyle.\nDigital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration\nWe reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office.\nA MacBook so you can Get Shit Done with us\nDelicious lunches from our fabulous in-house chefs with vegan and vegetarian options\nPrivate health insurance, just in case\nFriday drinks and other celebrations - bunq style\nCurious to see how we make life easy? - try the bunq app, it only takes 5 minutes to sign up\nAll new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace.","description_format":"text","description_chars":3267,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Proficiency (C2)","optional":false}]},"benefits":["Apple Macbook","Health insurance"],"hiring_locations":[{"name":"Turkey","iso":"TR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Banks & Neobanks"],"lifecycle":[{"event":"open","at":"2026-10-14T15:52:25Z"}],"visa":[],"liveness":{"score":37,"band":"fade","label":"Fading","p_open":1,"p_active":0.68,"p_room":0.55,"age_days":27,"expected_fill_days":27,"reasons":["conf:3","velocity","win:tail"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/bunq-sos-hotline-support-guide","json_url":"https://alion.io/job/bunq-sos-hotline-support-guide.json","meta":{"generated_at":"2026-10-20T20:41:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24063,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":54497},"rest":"https://alion.io/mcp/rest/get_company?id=54497"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbunq-sos-hotline-support-guide"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbunq-sos-hotline-support-guide"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbunq-sos-hotline-support-guide"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bunq-sos-hotline-support-guide\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbunq-sos-hotline-support-guide"}]}