{"id":1732179,"url":"https://alion.io/job/bupa-administrative-assistant-3","title":"Administrative Assistant","company":{"id":1769945,"name":"Bupa","domain":"bupa.co.uk","url":"https://alion.io/company/bupa-co-uk","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":8,"ghost_share":0,"stale_share":0.875,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-06T05:45:30Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["St Albans, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":43000,"period":"year","method":"role_country_seniority_unknown","sample_n":250},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-02T00:00:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-06T19:55:33Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Job Description:\nAdministrative Assistant - Mindplace\nMindplace St Albans, Suite 2, West Wing - 1 Abbey View, Everard Cl, St Albans AL1 2PS\nPart-time: 28.5 hours per week\nWorking Hours: Between 08:00 and 22:00\nWorking Pattern: 4 days per week. Availability to work every Sunday 10-4pm is essential. Other working days will be agreed upon appointment.\nWe believe caring for your mind should feel as natural as caring for your body. That’s why we’re creating dedicated spaces with expert face-to-face support, grounded in nearly 80 years of trusted Bupa care.\nAs an employee at Bupa, our patients will be your top priority. With no shareholders, we reinvest our profits back into our business to give you the extra time and technology you need to make a difference to our patients every day.\nWe make health happen\nWe are looking for a dedicated individual to efficiently and effectively manage all administrative and receptionist activities. This role is essential for the smooth operation of our centre and is crucial in providing outstanding customer service. You will be a key support network, ensuring that every interaction with our customers, both adults and children, is special and memorable. Your commitment to excellent service will help create positive experiences for everyone who visits us.\nYou’ll help us make health happen by:\nGreeting and welcoming customers in addition to supporting the customer journey throughout the centre right through to a thorough checkout\nAnswering, screening and forwarding incoming customer queries via phone calls and proactively managing local mailbox and emails\nProactive in maintaining a well-presented reception and waiting areas\nEnsuring customer reports are dispatched from centres within the desired time frame. This includes effective management of abnormal results\n Ensure all customers have the correct paperwork to support their visit - appointment packs (where applicable), clinical file preparation and consent forms\nEffective results management (including receiving, scanning, and uploading) and follow-up of suppliers to ensure turnaround within the agreed SLA\nEnsure all customer details are correct, customers have arrived, appointments booked, changed, and rescheduled on EXACT/BOSS/Meddbase. Process of payments, invoices, added charges and credit notes upon customer departure\nOrganise self to ensure a quick turnaround of documents, working in date order and prioritising to meet deadlines\nAssist in bookings of mammograms and MSK referrals (where delivered at the centre)\nPost - collect, open, date stamp, distribute incoming post, and post outgoing post.\nGenerate letters as required by the business.\nMonitor stocks and order goods when required.\nProcess invoices/delivery notes as per Bupa policy\nPlay an active part in ensuring well-presented facilities through pro-activity and effective escalation as and when required.\nKey Skills / Qualifications needed for this role:\nPrevious reception and administrative experience within a busy customer-facing environment.\nExperience managing appointments, handling enquiries and maintaining accurate records.\nExcellent communication skills, both written and verbal.\nAbility to deliver a professional, friendly and welcoming service to patients, customers and colleagues.\nExperience handling confidential and sensitive information in line with data protection requirements.\nCompetent in using Microsoft Office applications and database, CRM or appointment booking systems.\nWell organised, reliable and proactive, with strong attention to detail.\nKnowledge of medical terminology, or the ability to quickly learn and understand medical terminology (desirable)\nPersonal characteristics:\nFlexible with hours, days and shift patterns\nAdaptable to a changing environment\nResilient and driven to provide a world class service in challenging situations\nWell-developed communication skills.\nEffective time management.\nAbility to work autonomously in a busy environment.\nUnderstanding of the business environment.\nAbility to work well within a multi-disciplinary team\nBenefits:\nOur benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.\nJoining Bupa in this role you will receive the following benefits and more:\n25 days’ holiday (increasing with service) + option to buy/sell\n3 paid volunteering days\nEnhanced pension & life insurance\nBupa health insurance\nDiscounted dental cover\nDigital GP access\nEmotional and family wellbeing support\nFinancial wellbeing resources\nSupport for carers\nWhy Bupa?\nWe're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.\nWe encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.\nBupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.\nPlease note: We reserve the right to close this vacancy early if we receive a high volume of suitable applications. We encourage interested candidates to submit their application as soon as possible.\nTime Type:\nPart timeJob Area:\nAdministrationLocations:\nMindplace St Albans","description_format":"text","description_chars":5889,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Health insurance","Life insurance","Paid volunteering days"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-03T00:18:09Z"}],"visa":[],"liveness":{"score":96,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.959,"p_room":1,"age_days":4,"expected_fill_days":15,"reasons":["conf:2","wave","velocity","win:early","comp:brand"],"computed_at":"2026-10-06T05:45:30Z"},"pay":null,"html_url":"https://alion.io/job/bupa-administrative-assistant-3","json_url":"https://alion.io/job/bupa-administrative-assistant-3.json","meta":{"generated_at":"2026-10-06T22:41:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3271,"day_limit":5000,"remaining_today":1729,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1769945},"rest":"https://alion.io/mcp/rest/get_company?id=1769945"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbupa-administrative-assistant-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbupa-administrative-assistant-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbupa-administrative-assistant-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bupa-administrative-assistant-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbupa-administrative-assistant-3"}]}