Administrator Team Leader

Job Description:

Administrator Team Leader

Location: Bupa Health Clinic: Edinburgh: 2 Redheughs Rigg, EH12 9DQ

Salary: Up to £35,200 per annum, depending on experience, plus fantastic benefits

Hours: Full-time, 40 hours per week

Working Pattern: Shifts scheduled between 7:00am and 5:00pm, Monday to Friday, with occasional Saturday working required.

We make health happen

Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each day.

The role

The Admin Team Leader will manage a team of multi-skilled administrators within a Bupa Health Clinics centre and deliver all ‘Administrator’ duties as and when required. You will supervise and coordinate all back of house administration requirements ensuring the smooth running of the administration teams and onward requirements of the customer. Also ensuring all administration supports the centre requirements in providing an outstanding experience for our customers

As a key member of the Centre Management Team, you will work collaboratively with colleagues to continuously improve clinic performance, drive operational excellence, and support the achievement of key business objectives and KPI targets across the centre.

You’ll help us make health happen by

• Proactively deal with all issues which arise in administration matters, be that to do with the customer experience or your team.
• Share best practice approaches to administration processes within the admin team and across the business
• Monitor and control all finance work carried out by the administrative team.
• Forecast on a weekly basis to match capacity to targets
• Engage and motivate all employees within your team through coaching, one to ones, daily briefings, team meetings, written briefings etc, so that they understand the business objectives and the impact of their role on our success in conjunction with the centre manager.

Key Skills / Qualifications needed for this role

• Some previous leadership experience and people management skills
• Customer service experience and highly customer focussed.
• PC literate, excellent knowledge of MS office packages.
• Experience of working within a busy clinical environment (desirable)
• Medical Secretary experience (desirable)
• Customer service experience and highly customer focussed.
• Excellent interpersonal, written and verbal communication skills.
• Excellent organisation and time management skills

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days’ holiday (increasing with service) + option to buy/sell
• 3 paid volunteering days
• Enhanced pension & life insurance
• Bupa health insurance
• Discounted dental cover
• Digital GP access
• Emotional and family wellbeing support
• Financial wellbeing resources
• Support for carers

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

As a Disability Confident employer, we aim to offer a interview for every disabled applicant who meets the minimum criteria for the job. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Please note: We reserve the right to close this vacancy early if we receive a high volume of suitable applications. We encourage interested candidates to submit their application as soon as possible.

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