{"id":2759416,"url":"https://alion.io/job/bupa-administrator-team-leader","title":"Administrator Team Leader","company":{"id":1769945,"name":"Bupa","domain":"bupa.co.uk","url":"https://alion.io/company/bupa-co-uk","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":43,"ghost_share":0,"stale_share":0.953,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Edinburgh, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":35200,"currency":"GBP","period":"year","gross":null,"usd_annual":46962},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-16T00:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-21T20:09:58Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Job Description:\nAdministrator Team Leader\nLocation: Bupa Health Clinic: Edinburgh: 2 Redheughs Rigg, EH12 9DQ\nSalary: Up to £35,200 per annum, depending on experience, plus fantastic benefits\nHours: Full-time, 40 hours per week\nWorking Pattern: Shifts scheduled between 7:00am and 5:00pm, Monday to Friday, with occasional Saturday working required.\nWe make health happen\nWorking in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each day.\nThe role\nThe Admin Team Leader will manage a team of multi-skilled administrators within a Bupa Health Clinics centre and deliver all ‘Administrator’ duties as and when required. You will supervise and coordinate all back of house administration requirements ensuring the smooth running of the administration teams and onward requirements of the customer. Also ensuring all administration supports the centre requirements in providing an outstanding experience for our customers\nAs a key member of the Centre Management Team, you will work collaboratively with colleagues to continuously improve clinic performance, drive operational excellence, and support the achievement of key business objectives and KPI targets across the centre.\nYou’ll help us make health happen by\nProactively deal with all issues which arise in administration matters, be that to do with the customer experience or your team.\nShare best practice approaches to administration processes within the admin team and across the business\nMonitor and control all finance work carried out by the administrative team.\nForecast on a weekly basis to match capacity to targets\nEngage and motivate all employees within your team through coaching, one to ones, daily briefings, team meetings, written briefings etc, so that they understand the business objectives and the impact of their role on our success in conjunction with the centre manager.\nKey Skills / Qualifications needed for this role\nSome previous leadership experience and people management skills\nCustomer service experience and highly customer focussed.\nPC literate, excellent knowledge of MS office packages.\nExperience of working within a busy clinical environment (desirable)\nMedical Secretary experience (desirable)\nCustomer service experience and highly customer focussed.\nExcellent interpersonal, written and verbal communication skills.\nExcellent organisation and time management skills\nBenefits\nOur benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.\nJoining Bupa in this role you will receive the following benefits and more:\n25 days’ holiday (increasing with service) + option to buy/sell\n3 paid volunteering days\nEnhanced pension & life insurance\nBupa health insurance\nDiscounted dental cover\nDigital GP access\nEmotional and family wellbeing support\nFinancial wellbeing resources\nSupport for carers\nWhy Bupa?\nWe’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.\nWe encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.\nAs a Disability Confident employer, we aim to offer a interview for every disabled applicant who meets the minimum criteria for the job. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.\nPlease note: We reserve the right to close this vacancy early if we receive a high volume of suitable applications. We encourage interested candidates to submit their application as soon as possible.\nTime Type:\nFull timeJob Area:\nAdministrationLocations:\nClinic - Edinburgh","description_format":"text","description_chars":4379,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Health insurance","Life insurance","Paid volunteering days"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hospitals & Health Systems","Health Insurance & Benefits"],"lifecycle":[{"event":"open","at":"2026-10-17T02:21:52Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":5,"expected_fill_days":19,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":46962,"is_top_pay":false},"html_url":"https://alion.io/job/bupa-administrator-team-leader","json_url":"https://alion.io/job/bupa-administrator-team-leader.json","meta":{"generated_at":"2026-10-21T21:02:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29900,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1769945},"rest":"https://alion.io/mcp/rest/get_company?id=1769945"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbupa-administrator-team-leader"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbupa-administrator-team-leader"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbupa-administrator-team-leader"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bupa-administrator-team-leader\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbupa-administrator-team-leader"}]}