{"id":3881900,"url":"https://alion.io/job/bupa-application-support-analyst","title":"Application Support Analyst","company":{"id":1769945,"name":"Bupa","domain":"bupa.co.uk","url":"https://alion.io/company/bupa-co-uk","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":71,"ghost_share":0,"stale_share":0.817,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brighton, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":46300,"max":null,"currency":"GBP","period":"year","gross":null,"usd_annual":61884},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ASP.NET Core","optional":true},{"name":"Azure","optional":true},{"name":"C#","optional":true},{"name":"JavaScript","optional":true},{"name":"JQuery","optional":true},{"name":"MS SQL","optional":true},{"name":"Oracle","optional":true},{"name":"Rest API","optional":true},{"name":"SOAP","optional":true},{"name":"SQL","optional":true},{"name":"SSAS","optional":true},{"name":"SSIS","optional":true}],"status":"live","first_seen_at":"2026-11-06T18:24:54Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-07T00:06:27Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Description:\nApplication Support Analyst\nSalary: from £46,300 Neg depending on experience \nLocation: Brighton (BN1 4FY) - 2 days per week in office\nPermanent\nShift Pattern: Full-time, 37.5 hours per week \n This role supports a 24/7 business operation and includes participation in an on-call support rota (approximately 1 in every 4 weeks).\nWe make health happen\nAt Bupa, our purpose is simple: helping people live longer, healthier, happier lives and making a better world.\nAs an Application Support Analyst, you'll play a vital role in ensuring the technology and systems that support our customers and colleagues operate effectively and reliably. Working within Bupa Global, you'll be responsible for providing exceptional application support, resolving incidents, requests and technical issues, and helping to maintain a seamless user experience across key business-critical platforms.\nThis is an exciting opportunity for someone who enjoys solving complex technical challenges, collaborating with a wide range of stakeholders, and contributing to the continuous improvement of systems and services. You'll work alongside internal technology teams, business users and external partners to identify root causes, deliver long-term solutions and support ongoing technology change across the organisation.\n\nHow you’ll help us make health happen:\n· Manage and triage application support incidents, ensuring priority issues are addressed effectively and within agreed service levels.\n· Investigate, diagnose and resolve application incidents, events, requests and technical queries.\n· Perform root cause analysis on recurring issues and recommend permanent improvements and fixes.\n· Support a variety of business applications and technologies while maintaining a high quality of service.\n· Work closely with business stakeholders to understand technical requirements and deliver appropriate solutions.\n· Undertake minor development and enhancement activities where required.\n· Contribute to service improvement initiatives and identify opportunities to enhance technology services.\n· Support the onboarding of new applications and services into operational support environments.\n· Participate in change management, implementation and release activities.\n· Provide clear and timely communication to stakeholders throughout the incident lifecycle.\n· Build effective relationships with internal teams, managed service partners and third-party vendors to deliver positive customer outcomes.\nKey Skills & Experience\nWe're interested in hearing from candidates who bring a combination of technical expertise, analytical thinking and a customer-focused mindset.\nYou'll ideally have:\n· Experience working within an Application Support, Technical Support or Production Support environment.\n· Strong troubleshooting, diagnostic and problem-solving skills.\n· Experience operating within an ITIL-based support framework, with ITIL Foundation certification desirable.\n· Excellent communication skills, with the ability to engage technical and non-technical stakeholders.\n· Experience working across complex technical environments and multiple business applications.\n· Knowledge of supporting enterprise platforms and working collaboratively within matrix teams.\n· Experience working with third-party suppliers and outsourced service providers.\nIn addition, you'll have experience in one or more of the following areas:\n· Azure technologies\n· REST or SOAP integrations\n· C#\n· ASP.NET / MVC\n· SQL Server, T-SQL or Oracle PL/SQL\n· SSIS, SSRS or SSAS\n· JavaScript, HTML, CSS or JQuery\n· A degree in Computer Science, Engineering, Mathematics, Science or a related discipline would be advantageous. Experience supporting a global or 24/7 operational environment would also be beneficial.\nBenefits\nOur benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.\nJoining Bupa in this role you will receive the following benefits and more:\n· 25 days annual leave, with the option to buy and sell leave\n· Enhanced pension scheme\n· Private medical insurance\n· Health and wellbeing support through Viva\n· Access to Bupa healthcare services and products\n· Family-friendly benefits and policies\n· Hybrid and flexible working opportunities\n· Employee discounts and reward programmes\nWhy Bupa\nWe're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.\nWe encourage all of our people to \"Be You at Bupa\". We champion diversity and understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.\nBupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.\nIf you require information regarding this role in an alternative format, please email .\nTime Type:\nFull timeJob Area:\nITLocations:\nVictory House, Brighton","description_format":"text","description_chars":5545,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Annual leave","Flexible schedule","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hospitals & Health Systems","Health Insurance & Benefits"],"lifecycle":[{"event":"open","at":"2026-11-06T18:24:54Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-11-06T22:32:54+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":19,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-11-07T02:59:37Z"},"pay":{"stated_usd_annual":61884,"is_top_pay":false},"html_url":"https://alion.io/job/bupa-application-support-analyst","json_url":"https://alion.io/job/bupa-application-support-analyst.json","meta":{"generated_at":"2026-11-07T02:59:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7183,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1769945},"rest":"https://alion.io/mcp/rest/get_company?id=1769945"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbupa-application-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbupa-application-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbupa-application-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bupa-application-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbupa-application-support-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3881900}},{"tool":"search_jobs","arguments":{"company":"bupa.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3881900},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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