{"id":997081,"url":"https://alion.io/job/bupa-assistant-manager-policy-admin-individual","title":"Assistant Manager, Policy Admin - Individual","company":{"id":973,"name":"Bupa","domain":"bupa.com","url":"https://alion.io/company/bupa","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hong Kong"],"countries":["HK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-17T08:14:15Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-09-26T22:36:22Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Responsibilities\nLead and monitor the efficient operation of the policy administration function, maximising customer service levels.\nDevises & implements efficient policy administration procedures and workflow. \nSet put standard operation procedure manual and worksheet to outsourcing partners.\nKeep updated procedure manuals and worksheet.\nInvestigation cause of defects and errors that occurred during the processing \nSuggesting improvement to outsourcing partners and internal stakeholders to prevent mistakes.\nEnsure staff can work confidently with the new process by providing training and collecting feedback. \nPositive communication with staff and other stakeholders.\nSeeking to improve our risk position, enhance our control environment and promote a risk aware culture in compliance angle.\nInspecting output quality to make sure process runs smoothly.\nContribute to specification and development of IT systems to enhance efficiency and quality of services\nWork closely with project team as to ensure the project and UAT is in line with the timescales and objectives\nArranging regular meeting and taking minutes\nRequirements\nBachelor Degree \nWith 5 years relevant experience in a policy administration in insurance company (including 2 years supervisory experience)\nExperience in system testing and project involvement \nGood communication, fluency in written and spoken English and Cantonese is required\nGood awareness of risk control and can work independent \nGood attitude and telephone manner\nGood time management\nAble to work under pressure \nAccountable\nProficiency in MS office applications and Chinese Word Processing\nBupa offers 5 days’ work per week and comprehensive remuneration packages including base salary, study assistance plan, company pension plan, life and medical benefit, dental benefit, annual leave, examination leave, etc.\nBupa is an equal opportunity employer and welcomes applications from qualified candidates. Information provided will be treated in strict confidence and only be used for consideration of application with Bupa.\nPersonal data collected will be used for recruitment purposes only. Bupa will be in touch for any opportunities that matches your profile. All personal data of unsuccessful application will be destroyed 24 months from the date of receiving the application. Full version of Data Privacy Notice available upon request.","description_format":"text","description_chars":2380,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[{"language":"Chinese","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Annual leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hospitals & Health Systems","Nursing Homes & Long-Term Care","Health Insurance & Benefits"],"lifecycle":[{"event":"open","at":"2026-09-17T08:14:15Z"}],"liveness":{"score":67,"band":"ok","label":"Likely open","p_open":1,"p_active":0.709,"p_room":0.945,"age_days":8,"expected_fill_days":21,"reasons":["conf:2","win:mid"],"computed_at":"2026-09-26T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/bupa-assistant-manager-policy-admin-individual","json_url":"https://alion.io/job/bupa-assistant-manager-policy-admin-individual.json","meta":{"generated_at":"2026-09-27T00:50:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":761,"day_limit":5000,"remaining_today":4239,"minute_limit":60,"resets_at":"2026-09-28T00:00:00Z"}}}