{"id":3540573,"url":"https://alion.io/job/bupa-bank-therapy-patient-coordinator","title":"Bank Therapy Patient Coordinator","company":{"id":1769945,"name":"Bupa","domain":"bupa.co.uk","url":"https://alion.io/company/bupa-co-uk","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":71,"ghost_share":0,"stale_share":0.817,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":14,"max":null,"currency":"GBP","period":"hour","gross":null,"usd_annual":38000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-30T19:04:58Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-06T13:11:21Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Job Description:\nBank Therapy Patient Coordinator\nCromwell Hospital - 164-178 Cromwell Road London SW5 0TU\nBank role\nSalary: £14.50 per hour\nWorking Hours: Ad hoc including early and late shifts - some shifts could start at 7.30am, with some finishes at 7pm, so flexibility around working hours is required\nWe make health happen\nAs Bank Therapy Patient Coordinator, your primary role is to ensure the smooth administrative running of the Therapy Department and to assist clinical staff in performing their non-clinical duties. This will primarily involve welcoming clients and dealing professionally, courteously, and efficiently with direct, telephone and email enquiries. The role also involves the maintenance of appropriate stock levels within department as well as ensuring accurate authorisations prior to appointments the taking of payments and reconciling finances and financial reports.\nDuties & Responsibilities\nTo ensure a warm and courteous welcome to all visitors to the department.\nObtain all relevant information from clients in a polite, confidential and friendly manner.\nTo employ effective communication in all interactions with patients, clients and colleagues.\nTo ensure clients are aware of charges/UTA/DNA policies.\nTo deal with all direct and indirect enquiries in a professional, welcoming and helpful manner.\nTo send letters and other information as required.\nTo write to referrers if unable to make contact with referred patients or if patients never attend for appointments.\nTo book interpreters as needed.\nTo collect from and deliver post to the post room.\nTo store and file all necessary documentation\nTo receive payment for treatment and equipment and liaise with accounts departments, private medical insurers and embassies.\nTo solve queries and problems with regards to payment with the accounts department and arrange credit notes if required.\nTo enter charges daily and run departmental reports to check all charges were correctly entered. Additional Stockkeeping and other general duties\nKey Skills & Experience needed for this role\nExperience of handling money in a business setting.\nRelevant customer service experience.\nExcellent computer skills.\nExcellent time management and an ability to prioritise.\nAbility to work independently.\nAbility to cope with stressful situations including emotional or challenging patients/ carers/ visitors.\nAwareness of diversity and an ability to respond to individual needs and preferences.\nBenefits\nOur benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family-friendly benefits.\nWhy Bupa\nWe’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do.\nWe encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.\nBupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.\nTime Type:\nPart timeJob Area:\nAdministrationLocations:\nCromwell Hospital London","description_format":"text","description_chars":3738,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hospitals & Health Systems","Health Insurance & Benefits"],"lifecycle":[{"event":"open","at":"2026-10-30T19:04:58Z"}],"visa":[],"liveness":{"score":61,"band":"ok","label":"Likely open","p_open":1,"p_active":0.608,"p_room":1,"age_days":6,"expected_fill_days":19,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-06T05:58:05Z"},"pay":{"stated_usd_annual":38000,"is_top_pay":false},"html_url":"https://alion.io/job/bupa-bank-therapy-patient-coordinator","json_url":"https://alion.io/job/bupa-bank-therapy-patient-coordinator.json","meta":{"generated_at":"2026-11-06T14:00:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25786,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1769945},"rest":"https://alion.io/mcp/rest/get_company?id=1769945"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbupa-bank-therapy-patient-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbupa-bank-therapy-patient-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbupa-bank-therapy-patient-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bupa-bank-therapy-patient-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbupa-bank-therapy-patient-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3540573}},{"tool":"search_jobs","arguments":{"company":"bupa.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3540573},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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