{"id":3954368,"url":"https://alion.io/job/bupa-care-coordinator-bei-2","title":"Care-coordinator BEI","company":{"id":973,"name":"Bupa","domain":"bupa.com","url":"https://alion.io/company/bupa","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-01T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-01T00:00:00Z","board_verified":false,"closed_at":null,"days_open":39,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":39},"description":"Job Description:\nCare Co-Ordinator - BEI\nBupa Egypt Insurance SAE - District 5 Campus Building B07 Ain Sokhna Road New Cairo 11361 Cairo\nFull Time - Fixed Term (Rolling Contract) 40 hours per week -covering bank holidays and weekends shift basis - flexible working hours\nLocal Egypt Bonus Scheme\nHybrid Working (2 days per week office working)\nJob Grade: A12\n\nWe make health happen\nBupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime around the world whether at home or when studying living travelling or working abroad.\nBupa Global has offices around the world including London and Brighton (UK) Dublin (Europe) Miami (USA) Dubai (UAE in partnership with OIC) Egypt and Hong Kong (China) as well as regional offices in mainland China Singapore the Dominican Republic Bolivia Panama Guatemala and Ecuador.\n\nRole Overview\nIn this role the primary goal is to evaluate and authorise clinical cases and complex medical addition to work closely with our regional CM team to leverage knowledge capability and process.\n\nThese roles join our team of specialists who support our customers 24/7. Youll need to be flexible to work shifts that include weekends (on a rota basis).\n\nHowyoullhelp us make health happen\nInvestigate and respond to enquiries for complex medical authorisations and high value within certain threshold and criteria claims from members providers group secretaries service partners and intermediaries in the appropriate method in line with Bupa Global policy and management style.\nPro-actively contact members providers service partners and intermediaries via telephone email fax and letter to advise on decision of request and fully explain benefit entitlement to all parties.\nEnsure the correct interpretation of Bupa Globals policy and rules using the correctcompatible combinations of codes for accurate processing of data in accordance with our service standards and customer expectations\nLiaise with Global clinical staff to interpret condition and treatment to the rules and regulations of Bupa Global\nLiaise with all areas of the business to assist with resolving enquiries such as claims eligibility coverage and alternative treatments.\nWorks with audit and pre-authorization teams to identify and investigate any fraud or abuse.\nPreparing case reports for each investigation performed. Keeping record of daily activity for monthly reporting.\nIdentify opportunities to reduce future claim expense for Bupa Global and to pro-actively provide relevant information to Risk management department\nProactively negotiate medical costs and/or medical treatment to achieve either reduced cost to the business or most appropriate treatment for member.\n\nWhat youll need:\nPrevious medical insurance experience is mandatory\nClinician in an associated field such as pharmacist physiotherapy\nStrong communication skills with excellent English\nCan work shifts in a 24/7 operating environment on a rota basis which includes weekends.\nExperience within a customer facing environment\nGood telephone manner as this will be taking customer calls\nExcellent medical background with practical medical experience.\nExperience with decision making in a clinical setting\nStrong analytical skills are essential\nKnowledge of clinical billing and coding is an advantage\n\nWhy Bupa\nWerea health insurer and provider. With no shareholders our customers are our people are alldriven by the same purpose helping people live longer healthier happier lives and making a better world. We make health happen by being bravecaringand responsible in everything we do.\n\nWe encourageall ofour people to Be you at Bupawe champion diversity and we understand the importance of our peoplerepresentingthe communities and customers we weespeciallyencourage applications from people with diverse backgrounds and experiences.\n\nBupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet theminimumcriteria for the to ensuringyouretreated fairly during the recruitment process and offer reasonable adjustments to anyone who maybenefitfrom accommodations to the recruitment process.\n\nIf you requireinformationregardingthis role inan alternative formatplease email:\nTime Type:\nFull timeJob Area:\nAdministrationLocations:\nEgypt - Cairo\nRequired Experience:\nIC","description_format":"text","description_chars":4460,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Health insurance"],"hiring_locations":[{"name":"Egypt","iso":"EG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Hospitals & Health Systems","Nursing Homes & Long-Term Care","Health Insurance & Benefits"],"lifecycle":[{"event":"open","at":"2026-11-09T06:56:25Z"}],"visa":[],"liveness":{"score":42,"band":"fade","label":"Fading","p_open":0.6,"p_active":0.785,"p_room":0.9,"age_days":39,"expected_fill_days":58,"reasons":["seen:39","win:mid"],"computed_at":"2026-11-09T08:37:02Z"},"pay":null,"html_url":"https://alion.io/job/bupa-care-coordinator-bei-2","json_url":"https://alion.io/job/bupa-care-coordinator-bei-2.json","meta":{"generated_at":"2026-11-09T08:37:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7203,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":973},"rest":"https://alion.io/mcp/rest/get_company?id=973"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbupa-care-coordinator-bei-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbupa-care-coordinator-bei-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbupa-care-coordinator-bei-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bupa-care-coordinator-bei-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbupa-care-coordinator-bei-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3954368}},{"tool":"search_jobs","arguments":{"company":"bupa.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3954368},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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