Credit Control Advisor

Job Description:

Credit Control Advisor

Bupa Place (Salford Quays, M50 3SP)

Permanent

Full time 37.5 hours

Hybrid (2 days per week in the office)

Salary from: £26,400 per annum

We make health happen

At Bupa, our purpose is simple: helping people live longer, healthier, happier lives and making a better world.

Our Finance Operations teams play an important role in making that happen. By managing customer accounts effectively and supporting timely payments, we help ensure our healthcare services continue to run smoothly for the people who rely on them.

As a Credit Control Advisor, you'll be a key part of our Clinics Finance & Commercial team. You'll work closely with customers and colleagues to manage outstanding balances, resolve account queries and deliver a positive customer experience. You'll also play an important role in maintaining strong financial controls and supporting the financial health of the business.

This is a fantastic opportunity for someone who enjoys building relationships, solving problems and delivering excellent customer service while developing their career in finance operations.

How you’ll help us make health happen

As our Credit Control Advisor, you'll:

• Take ownership of assigned customer accounts and support the collection of outstanding payments.
• Build positive relationships with customers while helping them resolve account queries.
• Investigate overdue balances and agree suitable payment arrangements where required.
• Reconcile customer accounts, identifying and resolving discrepancies quickly and accurately.
• Respond to customer enquiries by phone, email and letter in a professional and timely manner.
• Ensure customer interactions are accurately recorded within relevant systems.
• Support the delivery of individual and team performance targets.
• Work collaboratively with colleagues to resolve issues and improve customer outcomes.
• Handle customer complaints in line with Bupa's processes and escalate concerns where appropriate.
• Help maintain accurate records and support continuous improvement across the credit control function.

Key Skills/Qualifications needed for this role

• Previous experience in a credit control role is essential
• Experience working directly with customers and managing account queries.
• Intermediate Microsoft Excel skills.
• Strong numerical and analytical skills.
• Good understanding of finance systems and processes.
• The ability to build and maintain positive customer relationships.
• Excellent organisation and time management skills.
• The ability to prioritise workload and meet deadlines consistently.
• Strong written and verbal communication skills.
• Confidence communicating with a wide range of stakeholders.
• A proactive approach to problem-solving and decision-making.
• The ability to work independently while contributing positively to the wider team.
• A customer-focused mindset with the ability to balance customer needs and business objectives.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday per year, pro rata to your contract.
• Access to a range of services to support your physical and mental wellbeing
• Access to our confidential employee assistance programme
• Workplace pension
• Online discounts covering your everyday shopping, entertainment, eating out and more.

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

If you require information regarding this role in an alternative format please email: [email protected]

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