{"id":1903969,"url":"https://alion.io/job/bupa-credit-controller","title":"Credit Controller","company":{"id":1769945,"name":"Bupa","domain":"bupa.co.uk","url":"https://alion.io/company/bupa-co-uk","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":10,"ghost_share":0,"stale_share":0.9,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-07T05:47:15Z"}},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":29000,"max":null,"currency":"GBP","period":"year","gross":null,"usd_annual":38424},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-05T12:12:19Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-07T21:24:34Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Description:\nCredit Controller\nCromwell Hospital (High Street Kensington Offices)\nFTC 12 months\nFull time (37.5 hours)\nHybrid working (2 days in the office)\nSalary: £29,000 per annum\nWe make health happen\nAt Bupa, our purpose is simple: helping people live longer, healthier, happier lives and making a better world.\nAt Cromwell Hospital, our Finance team plays an important role in supporting the delivery of outstanding healthcare. By ensuring payments are managed efficiently and customer accounts are handled with care, we help keep services running smoothly for patients and healthcare professionals alike.\nAs a Credit Control Officer, you'll be responsible for managing customer accounts, reducing outstanding debt and supporting positive customer outcomes. You'll work closely with patients, customers and colleagues across the business to resolve account queries, encourage timely payments and help maintain strong financial controls.\nThis is a great opportunity for someone who enjoys building relationships, solving problems and delivering excellent customer service in a fast-paced healthcare environment.\nHow you’ll help us make health happen\nAs our Credit Control Officer, you'll:\nManage a portfolio of customer accounts, focusing on reducing outstanding balances and resolving aged debt.\nBuild strong relationships with customers and key contacts to support timely payment of invoices.\nContact customers by phone, email and letter regarding overdue accounts.\nRespond to customer and patient account queries in a professional and supportive way.\nInvestigate and help resolve account disputes by working closely with internal departments.\nPrepare accounts for referral to collection agencies or legal representatives when required.\nProvide regular updates and reporting on account status and debt recovery activity.\nWork with customers to minimise unallocated cash and payment discrepancies.\nSupport continuous improvement of credit control processes and reporting.\nBuild effective relationships with colleagues across Finance and the wider business.\nSupport additional projects and activities within the Billing and Credit Control team when required.\nKey Skills/responsibilities Required for this role\nWe're looking for someone who combines strong customer service skills with excellent attention to detail and good financial awareness.\nPrevious experience in credit control is required - please ensure this is listed on your application.\nExperience within a hospital or clinic credit control environment would be advantageous\nStrong communication skills and confidence speaking with a range of customers and stakeholders.\nExperience managing account queries and resolving issues professionally.\nGood analytical skills and the ability to investigate discrepancies and identify solutions.\nStrong organisational skills and the ability to manage deadlines effectively.\nExperience using Microsoft Excel, Word and Outlook.\nA high level of accuracy and attention to detail.\nThe ability to work independently and prioritise workload effectively.\nA positive, flexible and customer-focused approach.\nExperience using healthcare finance systems would be beneficial but is not essential.\nBenefits\nOur benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.\nJoining Bupa in this role you will receive the following benefits and more:\n25 days holiday per year, pro rata to your contract.\nAccess to a range of services to support your physical and mental wellbeing\nFixed term benefits allowance\nAccess to our confidential employee assistance programme\nWorkplace pension\nOnline discounts covering your everyday shopping, entertainment, eating out and more.\nWhy Bupa?\nWe’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.\nWe encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.\nBupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.\nTime Type:\nFull timeJob Area:\nFinance & AccountingLocations:\nCromwell HSK","description_format":"text","description_chars":4858,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-05T12:12:19Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":15,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-07T05:47:15Z"},"pay":{"stated_usd_annual":38424,"is_top_pay":false},"html_url":"https://alion.io/job/bupa-credit-controller","json_url":"https://alion.io/job/bupa-credit-controller.json","meta":{"generated_at":"2026-10-08T01:54:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3291,"day_limit":5000,"remaining_today":1709,"minute_limit":60,"resets_at":"2026-10-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1769945},"rest":"https://alion.io/mcp/rest/get_company?id=1769945"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbupa-credit-controller"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbupa-credit-controller"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbupa-credit-controller"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bupa-credit-controller\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbupa-credit-controller"}]}