{"id":4272429,"url":"https://alion.io/job/bupa-customer-support-administrator","title":"Customer Support Administrator","company":{"id":1769945,"name":"Bupa","domain":"bupa.co.uk","url":"https://alion.io/company/bupa-co-uk","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":82,"ghost_share":0,"stale_share":0.695,"repost_share":0.037,"time_to_fill_p50_days":18,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-13T18:15:40Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T14:37:31Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Description:\nCustomer Support Administrator\nCairo, Egypt\nFull-time: 40 hrs per week\nWe Make Heath Happen\nAs a Customer Support Administrator, you'll play a vital role in delivering an exceptional experience for our customers and internal stakeholders. Through accurate and efficient administration, you'll provide essential support that helps ensure every interaction is handled professionally, seamlessly, and with care.\nYou will be responsible for processing customer information accurately while maintaining the highest standards of data protection and governance compliance. By following established processes and safeguarding sensitive information, you'll help protect Bupa's trusted reputation and commitment to customer wellbeing.\nWorking across a range of communication channels, you'll engage with customers and colleagues in a professional, empathetic, and customer-focused manner, helping to create a frictionless experience at every touchpoint.\nYou'll also be passionate about continuous improvement, collaborating with internal teams to identify opportunities to enhance processes, improve service delivery, and drive positive outcomes for customers. Above all, you'll embody Bupa's values by treating every customer fairly, respectfully, and with genuine care, ensuring they receive the outstanding service they deserve.\nHow You’ll Help Us Make Health Happen\nEnsure operational excellence by maintaining accurate records, managing the customers journey and supporting colleagues \nHandle data with the upmost care to protect the privacy of Bupa customers \nEnsure compliance with all operational control standards including governance and legal requirements \nComplete all tasks accurately and efficiently within desired timeframe \nBe a proactive problem-solver, identifying and resolving issues before they impact the customer \nEnsure compliance of mandatory Bupa Learn courses at all times \nCommunicate with customers & colleagues in a professional, proactive and timely manner through a variety of systems \nEnsure that specialist knowledge of any new emerging process is kept up to date by engaging in training and service communications.\nKey Skills / Qualifications Needed For This Role\nPC literate, excellent knowledge of MS office packages. \nCustomer service experience and highly customer focussed. \nExperience of working within a busy environment \nAbility to work at speed with accuracy \nExcellent interpersonal, written, and verbal communication skills. \nExcellent organisation and time management skills. \nWhy Bupa?\nWe’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.\nWe encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. 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