{"id":4036617,"url":"https://alion.io/job/bupa-customer-support-executive","title":"Customer Support Executive","company":{"id":1769945,"name":"Bupa","domain":"bupa.co.uk","url":"https://alion.io/company/bupa-co-uk","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":74,"ghost_share":0,"stale_share":0.77,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Salford, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-10T20:34:31Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T20:34:31Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Description:\nCustomer Support Executive\nLocation: Salford Quays (M50 3SP) with hybrid working.\nSalary: From £26,400 + Excellent Benefits\nHours: Full time - 37.5hrs\nContract type: Permanent\nWe make health happen\nThe role holder will ensure that all customer updates are processed accurately and within service levels adhering to local quality and operational metrics. They will use verbal and written methods to communicate with members, clients, internal departments and outsourced colleagues on account administration queries. They will ensure the quality of the information loaded into the BUPA operating system is in line with business standards & quality metrics. The role holder will input MI information into the appropriate systems to allow for accurate management information.\nThey will ensure any complaints received from members or clients relating to customer support queries are logged onto BUPA complaints management system, investigated and resolved, escalating to their STM where appropriate\nKey Responsibilities:\nMaintain all group and member records by whichever method of the customers preference. These include but are not limited to - Enrolment, lapse, update, audits.\nUpdate relevant systems, ensuring all areas of the business are able to view current information.\nComplete and assist colleagues in the resolution of all group and member queries including outsourced partner queries.\nLiaison with internal departments of BUPA and outsourced partners\nLiaison with all customer groups to acquire essential membership information\nDevelop and maintain an up to date and accurate knowledge of appropriate BUPA products, policies and initiatives in order to ensure that all queries are answered accurately.\nEnsure that they input appropriately onto MI reporting systems to enable membership work to be tracked and worked within KPI\nEnsure work is sent appropriately to outsourcing partners.\nWhat We’re Looking For:\nExperience with handling and processing data with great attention to detail.\nThe ability to investigate, resolve and communicate internally & externally general queries\nA very high standard of communication skills, both written and verbal\nAbility to remain confident, positive and calm in a pressurised environment\nAble to work autonomously and prioritise and organise own work.\nExcellent PC and Keyboard skills with detailed knowledge of Microsoft applications (Word & Excel).\nBenefits\nOur benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.\n25 days holiday, increasing through length of service, with option to buy or sell\nBupa health insurance as a benefit in kind\nAn enhanced pension plan and life insurance\nOnsite gyms or local discounts where no onsite gym available\nVarious other benefits and online discounts\nWhy Bupa\nWe’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.\nWe encourage all of our people to “Be you at Bupa”. We champion diversity and understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.\nBupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.\nIf you require information regarding this role in an alternative format, please email: \nTime Type:\nFull timeJob Area:\nCall CentreLocations:\nBupa Place","description_format":"text","description_chars":4043,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Health insurance","Hybrid work","Life insurance"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Hospitals & Health Systems","Health Insurance & Benefits"],"lifecycle":[{"event":"open","at":"2026-11-10T20:34:31Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-11-10T11:34:35+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":18,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-11-10T22:51:54Z"},"pay":null,"html_url":"https://alion.io/job/bupa-customer-support-executive","json_url":"https://alion.io/job/bupa-customer-support-executive.json","meta":{"generated_at":"2026-11-10T22:51:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":72,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1769945},"rest":"https://alion.io/mcp/rest/get_company?id=1769945"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbupa-customer-support-executive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbupa-customer-support-executive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbupa-customer-support-executive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bupa-customer-support-executive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbupa-customer-support-executive"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4036617}},{"tool":"search_jobs","arguments":{"company":"bupa.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4036617},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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