{"id":1732185,"url":"https://alion.io/job/bupa-mindplace-centre-manager-harrow","title":"Mindplace Centre Manager - Harrow","company":{"id":1769945,"name":"Bupa","domain":"bupa.co.uk","url":"https://alion.io/company/bupa-co-uk","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-05T05:45:15Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Harrow, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":47700,"max":null,"currency":"GBP","period":"year","gross":null,"usd_annual":63124},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-10-02T00:00:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-06T03:17:10Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Job Description:\nMindplace Centre Manager\nHarrow, HA1 1BE\nPermanent\nStarting from £47,700 DPE + fantastic benefits\nFull time - 37.5 hours a week\nWe make health happen.\nRole Overview\nAs the centre manager for Mindplace, you will be accountable for leading and owning all Mindplace Centre activities to ensure performance is optimised and clinical governance processes are adhered to. You’ll be needed to drive and improve operational performance across all service lines and for ensuring their respective Bupa Mindplace Centre consistently delivers the highest standards of customer service and satisfaction.\nYou’ll help us make health happen by:\nSupport the Regional Operations Manager with the opening of new Mindplace centres across the region\n\nTo lead and manage commercial and business needs of the Mindplace Centre, overseeing and maintaining client contacts and business relationships\n\nTo drive operational efficiency through effective utilisation and efficient scheduling of resources. Continually strive for profitable growth, driving innovation and keeping the customer at the centre of everything we do\n\nUse insights from the Net Promoter System to continually drive improvements to the customer experience across their Mindplace Centre\n\nTo seek opportunities to maximise the business by owning the local marketing plan alongside HSBC, raising the centre’s profile in the local office and use the expertise within Marketing and Sales to convert leads into new business\n\nTo be the operational lead with key corporate clients and to support the Regional Onsites Manager with new business opportunities locally and service lines developments\n\nTo analyse failure demand, customer satisfaction results, complaints and immediate feedback. Work towards understanding the root cause and put in place speedy remedial actions\n\nTo maintain and develop a robust and proportionate control environment to ensure all clinical staff adhere to professional and regulatory requirements (eg CQC,HCPS, BABCP, CQQ).\n\nKey Skills / Qualifications needed for this role:\nHealthcare management experience - Mental Health experience is desirable but not essential\n\nStrong operational experience\n\nStrong experience of onsite corporate healthcare, leading large teams and people management including evidence of the ability to engage and motivate people\n\nExcellent interpersonal skills and the ability to communicate with employees, colleagues, customers and corporate clients\n\nExperience of working in a regulated environment\n\nExperience of the mental health and healthcare and / or wellbeing industry\n\nGood track record of driving business performance and delivering business results\n\nStrong problem solving and project management skills\n\nIT proficiency including the use of Microsoft office systems\n\nBenefits\nOur benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.\nJoining Bupa in this role you will receive the following benefits and more:\nEquivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell\n\nBupa health insurance as a benefit in kind\n\nEnhanced pension and life insurance\n\nOption to join dental insurance scheme at a discounted rate\n\nAccess to our Digital GP platform on you mobile\n\nAccess to family mental health line\n\nFinancial wellbeing channels\n\nWhy Bupa?\nWe’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.\nWe encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.\nBupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.\nAt Bupa we strive to ensure all our of customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately\nTime Type:\nFull timeJob Area:\nClinical ServicesLocations:\nMindplace Harrow","description_format":"text","description_chars":4710,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Flexible schedule","Health insurance","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-03T00:18:09Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.861,"p_room":1,"age_days":3,"expected_fill_days":15,"reasons":["conf:0","velocity","win:early","comp:brand"],"computed_at":"2026-10-05T05:45:15Z"},"pay":{"stated_usd_annual":63124,"is_top_pay":false},"html_url":"https://alion.io/job/bupa-mindplace-centre-manager-harrow","json_url":"https://alion.io/job/bupa-mindplace-centre-manager-harrow.json","meta":{"generated_at":"2026-10-06T03:21:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4940,"day_limit":5000,"remaining_today":60,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1769945},"rest":"https://alion.io/mcp/rest/get_company?id=1769945"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbupa-mindplace-centre-manager-harrow"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbupa-mindplace-centre-manager-harrow"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbupa-mindplace-centre-manager-harrow"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bupa-mindplace-centre-manager-harrow\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbupa-mindplace-centre-manager-harrow"}]}