{"id":2895442,"url":"https://alion.io/job/bupa-reception-administrator","title":"Reception / Administrator","company":{"id":1769945,"name":"Bupa","domain":"bupa.co.uk","url":"https://alion.io/company/bupa-co-uk","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":61,"ghost_share":0,"stale_share":0.885,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Guildford, United Kingdom","Surrey, Canada"],"countries":["GB","CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":42000,"period":"year","method":"role_country_seniority_unknown","sample_n":433},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-13T00:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-23T02:17:54Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Job Description:\nReceptionist / Administrator\nBupa Health Centre, Guildford, GU1 4HD\nPermanent\nFull Time - 40 hours per week\nMonday to Friday (plus potential occasional Saturdays)\nFlexible rolling shifts (to be confirmed) - 7am to 3.30pm or 9am to 5.30pm\n£27,900 per annum plus fantastic benefits\nWe make health happen\nAt Bupa, our purpose is simple, helping people live longer, healthier, happier lives and making a better world.\nAs a Receptionist / Administrator within our Health Clinics team, you'll play a vital role in creating a positive experience for every customer who visits our centre. You'll be the welcoming face of Bupa, ensuring reception and administrative activities run smoothly while supporting our clinical teams to deliver an exceptional healthcare service.\nThis is a varied and rewarding role where you'll manage customer enquiries, coordinate appointments, maintain accurate records, and support the end-to-end customer journey. You'll be part of a collaborative team dedicated to providing outstanding service and making health happen for our customers every day.\nYou'll help us make health happen by:\nGreeting and welcoming customers, ensuring a professional and friendly experience from arrival through to departure.\nManaging incoming telephone calls, emails and customer enquiries efficiently and professionally.\nSupporting the administration of appointments, bookings, amendments and cancellations across clinic systems.\nPreparing customer documentation and ensuring records are accurate and up to date.\nProcessing customer payments, invoices, credit notes and other financial administration tasks.\nManaging customer reports, results, correspondence and associated follow-up activities within agreed timescales.\nMaintaining clean, safe and welcoming reception and waiting areas.\nWorking closely with clinical colleagues to support the customer journey and ensure excellent service delivery.\nSupporting quality standards, compliance requirements, audits and health and safety procedures across the centre.\nKey Skills / Qualifications needed for this role:\nPrevious experience in a customer service, reception or administrative role.\nStrong communication and interpersonal skills with the ability to build rapport with customers and colleagues.\nExcellent organisational skills and the ability to prioritise tasks effectively in a busy environment.\nGood IT skills, including experience using Microsoft Office applications.\nHigh levels of accuracy and attention to detail.\nAbility to work both independently and as part of a team.\nGCSE level education or equivalent.\nKnowledge of medical terminology would be advantageous but is not essential. \nBenefits\nOur benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health, from mental and physical, to financial, social and environmental wellbeing.\nJoining Bupa in this role, you'll receive:\n25 days holiday, increasing through length of service, with the option to buy and sell leave.\nBupa health insurance as a benefit in kind.\nEnhanced pension plan and life insurance.\nAccess to a range of health and wellbeing initiatives and benefits.\nWhy Bupa?\nWe're a health insurer and provider. With no shareholders, our customers are our focus.\nOur people are all driven by the same purpose: helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.\nWe encourage all our people to \"Be You at Bupa\". We champion diversity and understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.\nAs a Disability Confident employer, we offer a guaranteed interview to every disabled applicant who meets the minimum criteria for the role. We'll make sure you're treated fairly and offer reasonable adjustments as part of our recruitment process to anyone who needs them.\nIf you have any queries on the position, please feel free to reach out to  for more information.\nTime Type:\nFull timeJob Area:\nAdministrationLocations:\nClinics - Guildford","description_format":"text","description_chars":4230,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hospitals & Health Systems","Health Insurance & Benefits"],"lifecycle":[{"event":"open","at":"2026-10-20T04:28:08Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.58,"p_room":0.9,"age_days":10,"expected_fill_days":19,"reasons":["conf:3","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/bupa-reception-administrator","json_url":"https://alion.io/job/bupa-reception-administrator.json","meta":{"generated_at":"2026-10-23T16:42:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25325,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1769945},"rest":"https://alion.io/mcp/rest/get_company?id=1769945"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbupa-reception-administrator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbupa-reception-administrator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbupa-reception-administrator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bupa-reception-administrator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbupa-reception-administrator"}]}