{"id":3332678,"url":"https://alion.io/job/bupa-reservations-officer","title":"Reservations Officer","company":{"id":1769945,"name":"Bupa","domain":"bupa.co.uk","url":"https://alion.io/company/bupa-co-uk","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":71,"ghost_share":0,"stale_share":0.803,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":36000,"period":"year","method":"role_country_seniority_unknown","sample_n":398},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-26T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-04T07:01:04Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Job Description:\nReservations Officer\nNew Victoria Hospital, Kingston upon Thames (KT2 7EG)\nPermanent\nFull Time: 37.5 hours a week\nMonday to Sunday\nHours of work are between 8am and 8pm\nSalary: £30,500 a year\nWe Make Health Happen\nAt New Victoria Hospital, we are committed to delivering exceptional patient care and creating a welcoming experience for every individual who walks through our doors. As part of Bupa, you'll be joining a team that is passionate about making health happen by putting patients at the heart of everything we do.\nWe are looking for a highly organised Reservations Officer to provide an efficient admitted care service for inpatient and day-case patients, ensuring a seamless patient journey, effective theatre utilisation, timely completion of pre-operative requirements and robust financial clearance processes that protect hospital revenue while delivering an exceptional patient experience.\nHow You'll Help Us Make Health Happen\nThe Reservations Officer is responsible for ensuring that inpatient and day-case admissions are financially cleared before treatment. You will obtain and verify insurer authorisation, confirm that the planned treatment and expected length of stay are covered, and ensure that self-pay patients have paid the required amount in advance.\nThe role provides accurate, timely communication to patients, consultants, medical secretaries, insurers and hospital teams. During an admission, the Reservations Officer also receives, records and manages requests for an extended length of stay, securing further insurer approval or additional self-pay funds as required.\nKey Responsibilities\nObtain pre-authorisation for all insured inpatient and day-case treatment before admission, using Providers Online (POL), insurer portals, telephone calls and secure email correspondence.\nConfirm that insurer approval matches the planned procedure, consultant, admission date, expected length of stay and any relevant exclusions, excesses or shortfalls.\nRecord authorisation numbers, approved treatment, agreed length of stay and supporting correspondence accurately in the hospital system.\nCheck authorisation status before admission and promptly resolve missing, incomplete, declined or restricted approvals with the insurer, patient, consultant or medical secretary.\nEscalate unresolved financial-clearance risks in sufficient time to avoid preventable delays or unapproved treatment.\nundefined\nUse Bupa Providers Online (POL) to request, receive, review and update treatment authorisations.\nConfirm the agreed self-pay package or estimate and ensure the required payment has been received and allocated before admission.\nContact patients courteously regarding outstanding balances, payment requirements and financial documentation.\nDo not confirm financial clearance until payment is verified; escalate exceptions in line with hospital policy.\nundefined\nReceive and manage all requests for an extended length of stay for insured and self-pay patients while they are in hospital.\nWhere an insurer declines or limits an extension, escalate immediately and ensure the patient is informed of any potential personal liability through the appropriate process.\nProcess reservations accurately and confirm that patient demographics, consultant instructions, procedure details and admission information are complete.\nConduct pre-admission checks and courtesy calls to confirm registration, financial clearance and any outstanding requirements.\nLiaise professionally with patients, relatives, consultants, medical secretaries, insurers, wards, theatres, pre-operative assessment and finance colleagues\nAdhere to Hospital policies and procedures and relevant legislation including the requirements of any professional bodies\nUnderstand and incorporate the organisational values into daily working practice:\nCompassionate\nExceptional\nEthical\nEvolving\nAttend mandatory training as identified by the Hospital\nDevelop own knowledge, skills and experience through supervision practice and educational opportunities within the spirit of lifelong learning\nWork as part of a team and collaborate with colleagues\nEnsure good communication links are established with all other departments within the hospital\nMaintain a high level of security awareness\nKey Skills / Qualifications\nEssential\nKnowledge of Microsoft Office\nIT Literacy skills\nAdministrative skills and competences\nExcellent communication skills, verbal and written\nExcellent organisational skills\nAbility to use own initiative\nGood interpersonal skills, for effective working relationships throughout the Hospital\nAbility to prioritise work\nAbility to work as part of a team\nHave a flexible and adaptable approach to working patterns\nDesirable\nMeditech or equivalent\nAdministration in a hospital or GP surgery\nBenefits\nAt New Victoria Hospital, we want to reward our staff for the amazing job that they do.\nAs part of the team, you will have access to a range of benefits for your work and home life.\nWe offer a variety of benefits that take into consideration how you commute to work, your health and well-being and recognising your service and any staff referrals you make to the Hospital.\nTake a look at the full range of benefits on offer when working here:\nAnnual leave entitlement of 21 days increasing with length of service\nIn-house training for all staff\nCompany pension scheme\nLife assurance\nEmployee Referral Scheme\nAccess to subsidised staff restaurant\nInterest free travel loan\nPrivate healthcare (T&Cs Apply)\nBicycle Loan Scheme\nRetailer discounts\nEmployee Assistance Programme\nPart of a Globally Trusted Healthcare Group\nWhen you join New Victoria, you also become part of Bupa - a global healthcare leader with the scale, stability and expertise of a major international brand. Being backed by Bupa means access to an extensive network of clinical and operational specialists, shared best practice from across the organisation, and the support of well-established systems that help you grow, develop and deliver exceptional care. Our size gives us strength, while our purpose keeps us personal.\nWe champion diversity and want our people to reflect the communities we serve. Everyone is encouraged to “Be you at Bupa”, and we actively welcome colleagues from all backgrounds and experiences. Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/ assessment to disabled applicants who best meet the minimum criteria for the role. We’re committed to ensuring you’re treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.\nTime Type:\nFull timeJob Area:\nLocations:\nNew Victoria Hospital","description_format":"text","description_chars":6729,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hospitals & Health Systems","Health Insurance & Benefits"],"lifecycle":[{"event":"open","at":"2026-10-27T12:29:12Z"}],"visa":[],"liveness":{"score":55,"band":"ok","label":"Likely open","p_open":1,"p_active":0.606,"p_room":0.9,"age_days":9,"expected_fill_days":18,"reasons":["conf:5","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/bupa-reservations-officer","json_url":"https://alion.io/job/bupa-reservations-officer.json","meta":{"generated_at":"2026-11-04T21:52:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":262,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1769945},"rest":"https://alion.io/mcp/rest/get_company?id=1769945"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbupa-reservations-officer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbupa-reservations-officer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbupa-reservations-officer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bupa-reservations-officer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbupa-reservations-officer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3332678}},{"tool":"search_jobs","arguments":{"company":"bupa.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3332678},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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