{"id":1903967,"url":"https://alion.io/job/bupa-resident-experience-manager","title":"Resident Experience Manager","company":{"id":1769945,"name":"Bupa","domain":"bupa.co.uk","url":"https://alion.io/company/bupa-co-uk","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":12,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ashford, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":35588,"max":46467,"currency":"GBP","period":"year","gross":null,"usd_annual":61568},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-05T12:12:19Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-10T22:10:27Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Job Description:\nJob title: Resident Experience Manager\nLocation: Warren Lane, Ashford TN24 8UF.\nSalary: £35,588-£46,467 per annum, Depending on experience.\nContract: 40 hours per week.\nShift Pattern: Monday - Friday, Occasional night visits or weekend work may be required.\nWe make health happen\nHere at Bupa we support those when they need it the most. Our care homes are dedicated to delivering person-centred care, supporting independence and honouring choice to help our residents live their best lives.\nYou’ll help us make health happen by:\nYou’ll take ownership of all potential customer enquiries (walk ins or telephone enquiries, data capture, and follow ups) and be responsible for sales negotiations during any show-arounds that may happen\nCompleting a daily walk round, you’ll focus on enhancing the customer experience in the Home, including checking showrooms, dining rooms, lounge, reception and speaking to residents\nManage any customer complaints or issues as they arise, liaising with residents, families and staff as appropriate\nDrawing on your customer service experience, you’ll provide day to day support and guidance to the team - promoting our residents' independence, choice and dignity\nYou’ll build lasting relationships with the residents and the people they care about, as well as caring about the home itself - fostering a sense of community\nKey Skills / Qualifications needed for this role:\nExperience of working within a sales and customer service led environment, with a track record of providing customer service innovation\nAn effective communicator who’s able to build strong and honest relationships with people\nYou’re a natural leader, someone who’s ready to share their experience - leading and mentoring a team with the ability to delegate effectively\nSomeone with excellent time management who can effectively prioritise their workload\nA respectful and compassionate team player with the belief in giving your personal best\nBenefits\nOur benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.\nJoining Bupa in this role you will receive the following benefits and more:\nMy Healthcare - Quick, easy access to support, advice, and treatment for a variety of health-related issues, including remote GP appointments, physiotherapy and mental health support - all available via one phone number 24/7\nAnnual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350\nWe offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences. \nFree meal on every shift\n28 days holiday\nLong service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!\nInterest-free annual travel loan to enable the purchase of public transport annual season tickets\nWagestream - Have early access to up to 40% of your earned wages within minutes\nWe offer a range of Bupa pension plans - find out more on our career site\nParental leave - We have schemes for adoption, birth parents and co parents -find out more on our career site\nMenopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health\nAccess to discounts at a wide variety of gyms and fitness facilities across the UK\nWhy Bupa?\nWe’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.\nWe encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.\nBupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them\nTime Type:\nFull timeJob Area:\nLocations:\nWarren Lodge","description_format":"text","description_chars":4514,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-05T12:12:19Z"}],"visa":[],"liveness":{"score":55,"band":"ok","label":"Likely open","p_open":1,"p_active":0.549,"p_room":1,"age_days":4,"expected_fill_days":15,"reasons":["conf:6","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":{"stated_usd_annual":61568,"is_top_pay":true},"html_url":"https://alion.io/job/bupa-resident-experience-manager","json_url":"https://alion.io/job/bupa-resident-experience-manager.json","meta":{"generated_at":"2026-10-11T00:58:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1304,"day_limit":5000,"remaining_today":3696,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1769945},"rest":"https://alion.io/mcp/rest/get_company?id=1769945"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbupa-resident-experience-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbupa-resident-experience-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbupa-resident-experience-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bupa-resident-experience-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbupa-resident-experience-manager"}]}