{"id":3111929,"url":"https://alion.io/job/bupa-senior-service-designer","title":"Senior Service Designer","company":{"id":1769945,"name":"Bupa","domain":"bupa.co.uk","url":"https://alion.io/company/bupa-co-uk","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":63,"ghost_share":0,"stale_share":0.841,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Design","role_family":"Design","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Salford, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":53500,"max":63800,"currency":"GBP","period":"year","gross":null,"usd_annual":85353},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":true},{"name":"Figma","optional":true},{"name":"Jira","optional":true},{"name":"Miro","optional":true}],"status":"live","first_seen_at":"2026-10-22T21:05:51Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-24T22:01:51Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Job Description:\nSenior Service Designer\nBupa Place M50 3SP or Angel Court EC2R 7HJ\nHybrid - 2 days per week in the office\nPermanent\nFull-time 37.5 hours per week\nSalary £53500 - £63800 depending on experience\nJob grade C15\nWe make health happen\nThe role\nYou’ll sit alongside a passionate and talented multi-disciplinary experience design team, made up of user researchers, product designers, content designers and design operations, who are focused on creating the best digital experiences for Bupa’s customers in the UK.\nYou’ll have excellent domain expertise across service and product design. You will lead projects and play a part in establishing service design at Bupa. You will work collaboratively in an agile environment to create positive experiences that are easy to use and balance the needs of Bupa’s customers with its business goals. You will also build strong relationships with senior stakeholders, collaborators and other design team members.\nYou’ll be key member of the service design community of practice contributing to peer feedback sessions and using your experience to mentor and coach other designers in the team.\nHow you’ll help us make health happen\nDeliver end-to-end service design initiatives that transform how our customers access our products and services. \nCreate visual artefacts, including blueprints, process maps and journey maps, to drive a shared understanding of the strategic vision for new and existing services. \nBuild a holistic understanding of the domain and problem space to make informed recommendations and guide decision-making. \nEngage with stakeholders across multiple business units to gather perspectives, determine priorities and drive alignment. \nCollaborate closely with user researchers to validate hypotheses and ensure services are designed with a human-centred, evidence-led approach. \nFacilitate cross-functional discussions through appropriate workshop frameworks, including problem-framing, journey mapping and process mapping. \nDeliver project playbacks, design crits and other communities of practice sessions to support knowledge-share and elevate the work. \nBalance business requirements with customer needs and technical feasibility to guide the customer experience. \nContribute to team culture across our core values: psychological safety, celebrating success and learning from each other.\nYou\nService design mindset - when approaching a problem you take a wide view, looking front and backstage, and end to end by default, with a systems-thinking approach. \nEstablished ‘design thinker’ with empathy for user needs, a willingness to explore ideas and implement a ‘test and learn’ approach before launch. \nConfident in engaging stakeholders across different business units with varying knowledge of service design principles. \nExperience creating journey maps, service blueprints, flows and more - paired with an understanding of when to use each method. \nComfortable collaborating with product designers, user researchers, product managers, engineers and other teams to work towards shared goals - in particular, within a product operating model. \nSkilled in navigating complex business areas with multiple journeys to identify and communicate key opportunity areas to the wider teams. \nExperienced facilitator who can bring together and engage others in your service design work through workshops and collaborative sessions. \nA champion of the customer throughout whilst staying in touch with the business requirements. \nStrong storytelling skills, capable of influencing and encouraging stakeholders and peers to adopt and buy into something that was previously unfamiliar. \nA champion for accessibility who acknowledges the needs of users with different backgrounds, abilities, cultures, and environments. \nMotivated and passionate about the value of service design and able to advocate across the wider organisation, while supporting development within the experience design team. \nAccustomed to working in an FCA regulated business is a bonus. \nKnowledgeable across our toolkit that includes Figma, Optimal, Miro, Jira and Confluence.\nBenefits\nOur benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.\nYou’ll receive the following benefits and more:\n25 days holiday pro rata, increasing through length of service, with option to buy or sell.\nPrivate Medical Health Insurance\nAn enhanced pension plan and life insurance\nVarious other benefits and online discounts\nWhy Bupa?\nWe’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.\nWe encourage all our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.\nBupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.\nTime Type:\nFull timeJob Area:\nPR , Marketing & BrandLocations:\nBupa Place","description_format":"text","description_chars":5639,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Health insurance","Life insurance"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Hospitals & Health Systems","Health Insurance & Benefits"],"lifecycle":[{"event":"open","at":"2026-10-22T21:05:51Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":19,"reasons":["conf:31","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":85353,"is_top_pay":false},"html_url":"https://alion.io/job/bupa-senior-service-designer","json_url":"https://alion.io/job/bupa-senior-service-designer.json","meta":{"generated_at":"2026-10-26T10:18:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13909,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1769945},"rest":"https://alion.io/mcp/rest/get_company?id=1769945"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbupa-senior-service-designer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbupa-senior-service-designer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbupa-senior-service-designer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bupa-senior-service-designer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbupa-senior-service-designer"}]}