{"id":2930679,"url":"https://alion.io/job/bupa-sme-account-manager","title":"SME Account Manager","company":{"id":1769945,"name":"Bupa","domain":"bupa.co.uk","url":"https://alion.io/company/bupa-co-uk","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":61,"ghost_share":0,"stale_share":0.885,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brighton, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":35000,"max":null,"currency":"GBP","period":"year","gross":null,"usd_annual":46576},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-20T14:34:14Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-23T02:17:54Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Job Description:\nJob Title: R1231325 SME Account Manager\nJob Grade: B13\nLocation: Brighton, Victory House\nWorking Pattern: Flexible / Hybrid Working - 3 Days WFH \nType: Permanent, Full Time (35 Hours per Week)\nSalary: £35,000 DOE and location plus fantastic benefits\nAbout the Role\nWe Make Health Happen\nAt Bupa Global, we're committed to helping our customers live longer, healthier and happier lives. We're looking for a commercially minded and customer-focused SME Account Manager to join our growing team.\nIn this role, you'll take ownership of a portfolio of SME clients, building trusted relationships, supporting renewals, driving retention and identifying opportunities for growth. Working with both direct customers and intermediary partners, you'll deliver outstanding service while balancing customer needs with commercial objectives.\nWhat You'll Be Doing\nManaging and developing a portfolio of SME customers.\nDriving customer retention and portfolio growth against agreed targets.\nLeading renewal discussions and negotiating commercial outcomes.\nIdentifying opportunities for account expansion and additional value.\nBuilding strong relationships with customers, brokers, intermediaries and key stakeholders.\nTaking ownership of customer queries and ensuring timely resolution.\nManaging pricing discussions and supporting commercial decision-making.\nMaintaining accurate customer records and ensuring compliance requirements are met.\nStaying informed on market trends and competitor activity.\nWorking collaboratively with internal teams to deliver an exceptional customer experience.\nWhat We're Looking For\nEssential\nStrong account management and relationship-building skills.\nExcellent communication, presentation and negotiation abilities.\nExperience managing commercial conversations with customers.\nA customer-first mindset with the ability to take ownership and resolve issues.\nStrong organisational and time management skills.\nCommercial awareness and the ability to balance customer needs with business goals.\nStrong numerical skills and confidence using Microsoft Office applications.\nSelf-motivated, resilient and comfortable working in a fast-paced environment.\nDesirable\nExperience managing a portfolio of customers.\nHealthcare, insurance or financial services experience.\nExperience working with brokers or intermediary partners.\nKnowledge of SME customer requirements and market dynamics.\nWhat Success Looks Like\nDelivering strong retention and growth performance across your portfolio.\nBuilding long-term, trusted customer relationships.\nSuccessfully managing renewals and commercial negotiations.\nIdentifying and converting opportunities for account growth.\nProviding consistently high levels of customer service.\nMaintaining compliance and high-quality customer records.\nCollaborating effectively across the wider business.\nBenefits\nOur benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family friendly benefits.\nJoining Bupa in this role you will receive the following benefits and more:\n25 days holiday, increasing through length of service, with option to buy or sell\nBupa health insurance as a benefit in kind\nAn enhanced pension plan and life insurance\nAnnual performance-based bonus\nOnsite gyms or local discounts where no onsite gym available\nVarious other benefits and online discounts\nWhy Bupa?\nWe’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.\nWe encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.\nBupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.\nTime Type:\nFull timeJob Area:\nCall CentreLocations:\nVictory House, Brighton","description_format":"text","description_chars":4503,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Health insurance","Hybrid work","Life insurance"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Hospitals & Health Systems","Health Insurance & Benefits"],"lifecycle":[{"event":"open","at":"2026-10-20T14:34:14Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":19,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":46576,"is_top_pay":false},"html_url":"https://alion.io/job/bupa-sme-account-manager","json_url":"https://alion.io/job/bupa-sme-account-manager.json","meta":{"generated_at":"2026-10-24T00:48:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1225,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1769945},"rest":"https://alion.io/mcp/rest/get_company?id=1769945"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbupa-sme-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbupa-sme-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbupa-sme-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bupa-sme-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbupa-sme-account-manager"}]}