{"id":3003912,"url":"https://alion.io/job/burendo-application-support-engineer","title":"Application Support Engineer","company":{"id":671486,"name":"Burendo","domain":"burendo.com","url":"https://alion.io/company/burendo","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Leeds, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":25000,"max":32000,"currency":"GBP","period":"year","gross":null,"usd_annual":42803},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":true},{"name":"CI/CD","optional":true},{"name":"Git","optional":true},{"name":"ITSM","optional":true},{"name":"Jira","optional":true},{"name":"Kibana","optional":true},{"name":"OpenShift","optional":true},{"name":"Python","optional":true},{"name":"ServiceNow","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-10-21T13:03:15Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-22T22:18:58Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"**£25,000 - £32,000 + Benefits**\nWe’re an award-winning consultancy known for delivering exceptional products and services through technology. We work closely with organisations to help them accelerate value delivery and create outstanding customer experiences. Our purpose is simple: to empower organisations to make a real difference for people, society, and the planet through technology that’s efficient, user-friendly, and solves problems fast.\nAt Burendo, we believe that together, we can achieve incredible things.\nWhat sets us apart is how we work. We pride ourselves on having a pragmatic attitude to delivery-we think big, plan practically, adapt quickly, and always focus on results, no matter how complex the challenge. We’re passionate about making great things happen by embracing innovation, challenging the status quo, and fostering collaboration at every step. At Burendo, caring for people is at the heart of what we do. We value partnerships, listen to different viewpoints, and believe in treating everyone fairly. And, we love to share what we learn-using our expertise to help others grow and empowering organisations to succeed in the long term.\nHere at Burendo we are looking for a highly motivated individual who is passionate about Technical Service Support. You'll have a technical background and you’ll put that to good use during service outages to support the recovery of services through incident and problem management, ensuring our colleagues and customers receive the most reliable service possible. If you enjoy working in a collaborative and innovative environment, you will find this an incredibly rewarding role.\nThis role requires you to be on an on-call rota and it would be highly desirable if you have SC Clearance. This is a great opportunity to take your first step into consultancy with the chance to progress into a consultant role in the future.\nRequirements\nDay-to-day activities you may perform while working with our clients include:\nL2 application support\nSupport production services running on OpenShift, using Kibana and other monitoring tools to investigate issues and keep systems healthy.\nOverall BAU management for production environments\nCoordinate with L1 and L3 teams to ensure consistent service management\nIncident, request, problem, and change management\nMonitor and troubleshoot system performance and availability\nIT vulnerability detection and resolution\nPlatform monitoring\nCI/CD pipeline execution and monitoring\nCollaborate with product stakeholders to align on solutions\nApply and maintain security standards across production services with regular security reviews\nMaintain up-to-date documentation, including runbooks and process/policy materials\nParticipate in an out-of-hours (24/7) support rota\nMust-haves\nThese are essential to succeed in the role:\nStrong stakeholder management and excellent communication skills\nSolid experience with Git or equivalent source control systems\nHands-on experience with AWS or other cloud platforms\nFamiliarity with ITSM tooling (e.g. ServiceNow, Jira Service Management)\nProactive mindset with a drive for continuous improvement\nExcellent problem-solving and troubleshooting abilities\nStrong understanding of IT systems and keen technical interest\nNice-to-haves\nWhile not essential, the following would be beneficial:\nExperience working with CI/CD pipelines and DevOps practices\nWorking knowledge of Python, React, or SQL\nExperience supporting Salesforce or similar enterprise platforms\nBenefits\n25 days Annual Leave (plus bank holidays)\nAn additional day of paid leave for celebrations\n1 additional day of holiday after 2 years' service (26 days total) and another 2 days after 5 years (28 days total)\nMonthly Wellness Allowance\nAnnual Learning and Development Allowance\nPaid time off for Life Events\nMatched Employer Contributed Pension (5%)\nLife assurance based on 4 x your salary\nAccess to an Employee Assistance Programme\nEnhanced Family Leave\nEligibility for a 6-month sabbatical after 3 years’ service\nEnhanced company sick pay\nA range of optional Salary Sacrifice benefits (inc EV Scheme, Home and Tech, Cycle to Work and Pension)\nExciting calendar of Burendo social events and activities\nWe are committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, nationality, ethnic or national origin, religion or belief, sex or sexual orientation\nAs a proud supporter of the Armed Forces Covenant, we welcome all applications from members of the Armed Forces Community.","description_format":"text","description_chars":4650,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-10-21T13:03:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":23,"reasons":["conf:0","win:early"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":42803,"is_top_pay":false},"html_url":"https://alion.io/job/burendo-application-support-engineer","json_url":"https://alion.io/job/burendo-application-support-engineer.json","meta":{"generated_at":"2026-10-23T03:08:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5213,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":671486},"rest":"https://alion.io/mcp/rest/get_company?id=671486"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fburendo-application-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fburendo-application-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fburendo-application-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/burendo-application-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fburendo-application-support-engineer"}]}