{"id":2631069,"url":"https://alion.io/job/burkett-service-manager","title":"Service Manager","company":{"id":672677,"name":"Burkett","domain":"burkett.com","url":"https://alion.io/company/burkett-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Perrysburg, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":85000,"period":"year","method":"role_country_seniority_unknown","sample_n":17090},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Go","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-15T16:11:58Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-16T07:28:31Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Are you a hands-on technical leader who thrives on developing people, improving operations, and building a growing business? Burkett is looking for a Service Manager to lead our shop and field service teams, ensuring exceptional equipment quality while expanding our on-site repair, preventive maintenance, and warranty service offerings. This is an exciting opportunity to combine technical expertise, team leadership, and business development to strengthen our service capabilities, deliver outstanding customer experiences, and drive long-term growth.\nTo learn more about careers at Burkett please visit: https://www.burkett.com/careers\nJob Title: Service Manager\nPrimary Functions:The Service Manager leads Burkett’s entire service operation: the in-shop team that reconditions used commercial restaurant equipment, and our outside service business that takes care of customers’ kitchens on-site. In the shop, this role makes sure every piece of equipment that leaves our building performs to original manufacturer specifications. In the field, this role is a builder, taking a young business that is still in its early stages and growing it into a profitable, dependable part of what Burkett offers through on-site repair, preventive maintenance, and OEM warranty service.\nThe right person is equal parts hands-on technical leader, people developer, and business builder, and holds the team to clear standards for safety, quality, turnaround, and financial performance.\nReports To: VP of Operations\nDirectly Supervises: Shop & Field Service Technicians and Service Coordinator\nScheduled Hours: Full time / Monday-Friday / 8:00am-5:00pm*\n*With flexibility to support field service and customer needs as the business grows.\nFLSA Status: Salary\nKey Areas of Responsibility\nBuild and Grow the Outside Service Business\nOwn the growth plan. Set annual revenue, gross margin, and service-call targets with the VP of Operations; track results and report progress monthly.\nTurn customers into service customers. Partner with Sales and Customer Service to introduce Burkett service to our existing equipment and supply customers and to win new accounts.\nBuild recurring revenue through preventive maintenance. Define standard PM offerings, pricing, and service agreements, and grow the number of customers under contract.\nExpand OEM warranty work. Pursue and maintain manufacturer service authorizations, keep technician certifications current, and make sure warranty claims are filed accurately and reimbursed on time.\nRun efficient field operations. Establish dispatch and scheduling, response-time standards, labor and trip-charge pricing, and service vehicle parts stocking. Track first-time fix rate and technician utilization.\nScale the team and systems. Recommend when to add technician capacity, and put the right work-order, invoicing, and customer-history processes in place so the business can grow without losing control.\nRun a High-Performing Reconditioning Shop\nDirect the daily work. Assign and prioritize work orders, monitor progress, and keep the shop on target for output and margin per labor hour.\nPlan ahead with the Service Coordinator. Align product mix and parts requirements to scheduled work orders so technicians are never waiting on parts.\nProtect inventory accuracy. Manage used equipment, WIP, and parts inventory.\nOwn final quality. Review and approve every unit at completion. If it isn’t right, it doesn’t ship.\nShape what we buy. Evaluate used equipment buy opportunities and execute purchases that fit customer demand, reconditioning cost, and margin.\nServe as Burkett’s Go-To Technical Resource\nFreight claims: make sure damaged equipment gets an accurate diagnosis along with labor and parts estimates to support claims.\nCustomer and sales support: help Customer Service and Sales troubleshoot equipment issues and answer technical questions.\nContinuous improvement: analyze used-equipment warranty claims for root cause and feed lessons learned back into reconditioning standards.\nLead, Develop, and Protect the Team\nHire, train, and coach shop and field technicians, set clear individual goals, and build a bench of skilled, certified talent.\nMake safety non-negotiable in the shop and on customer sites, ensuring compliance with OSHA and company safety policies, including safe work on gas, electrical, and refrigeration systems.\nPlan and manage to budget. Lead departmental target setting and budgeting, and manage labor, parts, and vehicle costs against plan.\nHOW SUCCESS IS MEASURED\nOutside service revenue and gross margin growth vs. plan\nNumber of active preventive maintenance agreements and OEM authorizations\nShop output and margin dollars generated per labor hour\nQuality: used-equipment warranty claim rate and field first-time fix rate\nSafety record, team retention, and technician skill development\nRequirements\n5+ years of experience in a technical service, equipment repair, maintenance, or manufacturing environment, including 3+ years leading hourly or technical teams.\nStrong mechanical and electrical troubleshooting ability, including reading wiring diagrams and schematics; working knowledge of gas, electric, and refrigeration systems or a demonstrated ability to learn them quickly.\nProven track record of improving operational results such as throughput, quality, turnaround, and cost, using work-order management, standard work, and root cause analysis.\nExperience building and managing a budget; comfort with pricing, margins, and basic P&L thinking.\nCustomer-facing confidence: able to quote work, explain repairs in plain language, and resolve service complaints professionally.\nAbility to coach, mentor, and develop employees to meet or exceed goals, with a lead-by-example style that builds morale, resolves conflict, and maintains confidentiality.\nExcellent problem-solving skills and the ability to balance multiple, changing priorities.\nProficiency with ERP and work-order systems (NetSuite a plus) and Microsoft Office.\nValid driver’s license and acceptable driving record.\nPreferred\nCommercial foodservice equipment service experience; CFESA certification a plus.\nExperience starting or growing a service line, including field service operations, preventive maintenance contracts, or service sales.\nExperience with OEM service authorizations, factory training, and warranty claim processes.\nLean, Six Sigma, or other continuous improvement training.\nExperience with field service management or dispatch software.\nBenefits\nTo learn more about careers at Burkett please visit:https://www.burkett.com/careers\nThe Company offers competitive wages, a complete benefits package which includes options for Health, Dental, Vision, Short & Long Term Disability, Life, Paid Time Off & Holidays after a 30 day waiting period and a 401(k) retirement program after a 90 day waiting period for deferrals (monthly entry) and a 1 year waiting period for company match (quarterly entry).\nWe are an Equal Employment Opportunity employer & a Drug Free Workplace.","description_format":"text","description_chars":7012,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wholesale","Maintenance, Repair & Operations (MRO)"],"lifecycle":[{"event":"open","at":"2026-10-15T16:11:58Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":24,"reasons":["conf:2","win:early"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/burkett-service-manager","json_url":"https://alion.io/job/burkett-service-manager.json","meta":{"generated_at":"2026-10-16T09:32:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7719,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":672677},"rest":"https://alion.io/mcp/rest/get_company?id=672677"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fburkett-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fburkett-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fburkett-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/burkett-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fburkett-service-manager"}]}