{"id":2493048,"url":"https://alion.io/job/burlington-stores-operations-service-manager-15","title":"Operations Service Manager","company":{"id":1788410,"name":"Burlington Stores","domain":"burlington.com","url":"https://alion.io/company/burlington-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":97,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Wyomissing, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":82000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1986},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SOPS","optional":false}],"status":"live","first_seen_at":"2026-10-13T00:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-22T04:33:18Z","board_verified":false,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Position Overview\nAre you a proven leader with a strong drive to succeed?Do you work well in a process-driven environment where organization and efficiency are critical to success?\nAre you an expert multitasker who would thrive in a high-energy environment?\nIf so, then this might be the right opportunity for you!\nAs an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you’ll be one of the leaders of the store team, participating in managing the overall operations of the store. You will serve as a role model for store associates, demonstrating and reinforcing the company’s Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results. You’ll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our associates are delivering excellent customer service and the highest degree of professionalism.\nA Day in the Life\nLead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.\nProvide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers.\nManage the overall execution of operations and receiving SOPS.\nLead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory.\nAct as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store.\nSupport the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.\nAssist in the management of other store operations areas as needed.\nCommunicate effectively with the District and Regional Management teams.\nYou'll Come With\n3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization\nMust be able to work a flexible schedule; including early mornings, nights, weekends, and holidays as required.\nAbility to lift and move boxes weighing up to 40 lbs.\nExperience utilizing scheduling and reporting computer software.\nTravel may be required from time to time.\nCome join our team. You’regoing to like it here!\nYou will enjoy a competitive wage, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance. Full time associates may also be eligible for up to 12 daysof paid time offannually, up to 8 paid holidays, paid sick time in accordance withapplicable law, and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us.\nOur store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.\nIndividual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.\nCompensation Range: $21.05 - $28.05","description_format":"text","description_chars":3566,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Retail & Shop Systems","Apparel & Fashion Brands"],"lifecycle":[{"event":"open","at":"2026-10-14T03:33:48Z"}],"visa":[],"liveness":{"score":33,"band":"fade","label":"Fading","p_open":0.9,"p_active":0.41,"p_room":0.9,"age_days":11,"expected_fill_days":26,"reasons":["conf:49","stale_co","evergreen","wave","velocity","win:mid","comp:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/burlington-stores-operations-service-manager-15","json_url":"https://alion.io/job/burlington-stores-operations-service-manager-15.json","meta":{"generated_at":"2026-10-25T01:31:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2355,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1788410},"rest":"https://alion.io/mcp/rest/get_company?id=1788410"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fburlington-stores-operations-service-manager-15"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fburlington-stores-operations-service-manager-15"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fburlington-stores-operations-service-manager-15"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/burlington-stores-operations-service-manager-15\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fburlington-stores-operations-service-manager-15"}]}