{"id":1712759,"url":"https://alion.io/job/burlington-stores-senior-operations-supervisor","title":"Senior Operations Supervisor","company":{"id":1788410,"name":"Burlington Stores","domain":"burlington.com","url":"https://alion.io/company/burlington-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":102,"ghost_share":0,"stale_share":0.931,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Coral, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":64000,"max_usd":121000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":6333},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-06-01T00:00:00Z","employer_posted_date":"2026-06-01","last_verified_at":"2026-11-05T19:11:51Z","board_verified":true,"closed_at":null,"days_open":157,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":157},"description":"Position Overview\nThe Senior Operations Supervisor is the store’s strategic owner of freight receiving, processing, replenishment, and BOH workforce planning. This leader is accountable for key performance indicators (KPIs) performance (e.g., cartons-per-hour, backlog, flow-to-floor cycle time, merchandise protection accuracy) and continuous improvement of BOH processes. The role leads a sizeable BOH team-typically 20-40 associates with a Receiving Lead-and partners cross-functionally with the ASM Ops/Service and other store leaders to ensure the right goods reach the right locations on time, enabling an exceptional customer experience on the sales floor. The Senior Operations Supervisor will periodically serve as Manager-on-Duty (MOD) and is a developmental bench role for future Assistant Store Manager opportunities.A Day in the Life\nPEOPLE: Lead-Train-Coach-Develop-Communicate-Build Relationships\nLead and develop BOH teams (20-40 associates), including a Receiving Lead, set standards, expectations, and clear goals for each role.\nOnboard and train new hires and cross-train associates across receiving, processing, staging, and replenishment workstations; certify proficiency against SOPs.\nProvide in-the-moment coaching and structured feedback, recognize performance; administer corrective actions consistent with company policy with oversight from the Store Manager.\nDevelop pipeline talent through stretch assignments and succession planning tied to BOH needs.\nFoster a culture of safety, teamwork, and accountability; model company Core Values in all interactions.\nPROCESS: Plan-Organize-Consult-Subject Matter Expertise\nIndependently manage daily freight planning using company tools to right-size staffing and equipment for anticipated volume and mix.\nLead weekly Workload Planning for BOH; translate plan to shift schedules, workstation assignments, and throughput targets.\nMaintain a clean, safe, and organized Back-Of-House that enables efficient flow; ensure equipment setup/reset aligns to SOP.\nMake real-time decisions during processing to rebalance labor across workstations based on freight mix.\nAudit and improve execution: asset protection procedures, validate opportunities identified on reports, sizing accuracy, and end-to-end flow compliance. \nPartner with ASM Ops/Service and sales floor leaders to align replenishment cadence, prioritize high-impact categories, and remove bottlenecks that affect in-stock and presentation standards. PERFORMANCE: Set Expectations-Drive Results-Meet Deadlines-Improve\nResponsible for BOH KPIs and performance routines: Processing productivity, task completion, flow-to-floor cycle time, asset protection and sizing audits, team engagement.\nConduct root-cause analysis on productivity opportunities and create targeted improvement plans.\nServe as MOD in rotation; provide direction and support to all store areas while maintaining BOH throughput targets.\nPrepare and present concise performance updates to store and district leadership; action follow-ups to close gaps.\nEnsure adherence to policies and documentation compliance related to safety and asset protection within BOH processes.\nYou'll Come With\nScope and Impact:\nThis role makes high-stakes in-the-moment decisions that directly affect sales, expenses, shrink, and customer experience by optimizing the movement of freight from BOH to the sales floor. The Senior Operations Supervisor is the store’s BOH subject-matter expert and primary driver of productivity, accuracy, and speed within receiving, processing, and replenishment. Primary measures of success include, but are not limited to:\nProcessing Productivity: your team’s ability to work in a smart and productive way is measured through completed Cartons per Hour (CPH) and associate payroll budgets • Task Completion: your capacity to compete work on time is measured through unprocessed backlog volume • Execution Detail: your attention to detail is measured through merchandise protection application audits and sales floor sizing audits • Customer Experience: your impact to the customer experience is measured through Overall Satisfaction and Ease of Shopping survey scores that reflect the accuracy of flowing the right goods to the right locations • Team Engagement: the “state of your team” is measured through associate turnover and training completion Education and/or Qualifications:\nAt least two years of supervisory experience within an off-price, big box or specialty environment • Strong interpersonal skills with a positive and engaging attitude • Vocal leadership style that lends itself to addressing associates in an often busy and noisy environment • Ability to multi-task while also giving direction to associates in a fluid environment that may vary from day to day • Ability to troubleshoot processes, solve problems and learn from your mistakes and the mistakes of others • Capacity to understand and calculate mathematical problems and analyze key performance indicators (KPIs) • Motivation to seek self-development opportunities and to learn skills beyond your core responsibilities Physical Requirements:\nAbility to move/handle/lift merchandise and equipment weighing 40lbs or more , as well as the ability to stand and walk for extended periods of time • Ability to work a full-time schedule including nights, weekends and holidays as required\nCome join our team. You’regoing to like it here!\nYou will enjoy competitive wages, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance. Full-time associates are also eligible for paid time off, paid holidays and a 401(k) plan.\nWe are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us. Our teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity\nIndividual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.\nCompensation Range: $17.00 - $21.25","description_format":"text","description_chars":6312,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Real Estate","Transportation & Logistics"],"lifecycle":[{"event":"open","at":"2026-10-02T17:45:03Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.255,"p_room":0.28,"age_days":157,"expected_fill_days":31,"reasons":["conf:2","stale_co","win:tail","crowd:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/burlington-stores-senior-operations-supervisor","json_url":"https://alion.io/job/burlington-stores-senior-operations-supervisor.json","meta":{"generated_at":"2026-11-05T21:02:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":754,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1788410},"rest":"https://alion.io/mcp/rest/get_company?id=1788410"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fburlington-stores-senior-operations-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fburlington-stores-senior-operations-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fburlington-stores-senior-operations-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/burlington-stores-senior-operations-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fburlington-stores-senior-operations-supervisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1712759}},{"tool":"search_jobs","arguments":{"company":"burlington.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1712759},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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