{"id":1923779,"url":"https://alion.io/job/burlington-telecom-customer-care-representative-1","title":"Customer Care Representative 1","company":{"id":2359608,"name":"Burlington Telecom","domain":"burlingtontelecom.com","url":"https://alion.io/company/burlingtontelecom","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Burlington, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":21,"max":23,"currency":"USD","period":"hour","gross":null,"usd_annual":46000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-01T13:43:36Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-25T08:20:59Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"Burlington Telecom is looking for an energetic person who is willing to work hard and grow with our company. The Customer Experience and Sales Representative will be responsible for the customer service experience related to services for video, high speed internet and telephone for residential and commercial customers. If you are looking for a place to grow and a friendly working environment, then Burlington Telecom is the place for you!\nJob Type: Full-time\nRate: $21.00-23.00/hr. plus commissions and overtime pay if applicable\nLocation: Onsite in our Burlington or Essex Office\nResponsibilities Include:\nAbility to prioritize and organize effectively in a fast-paced sales environment\nAbility to troubleshoot basic broadband, video, and phone service issues over the phone\nAbility to use personal computer and software applications (word processing, spreadsheets, billing systems, CRM/POS platforms)\nKnowledge of basic mathematics for billing and rate plans\nKnowledge of video, broadband, phone, and mobile/MVNO wireless products and services\nKnowledge of common phone etiquette and de-escalation techniques\nAble to communicate clearly, educate customers, and promote/sell company services, including wireless/MVNO plans, devices, and bundles\nAble to work independently and plan accordingly to complete daily assignments\nMust be flexible and able to handle multiple tasks concurrently\nAdapting, learning, and delivering the best customer service our industry can give\nSell and promote company products and services, including MVNO mobile plans, devices, and accessories\nResearch customer complaints, process payments, and handle billing adjustments\nAchieve sales goals by soliciting new and/or upselling services\nFollow up on and close sales leads, including mobile line activations and porting requests\nResolve customer account issues across wireline and wireless services\nPerform other duties as requested by supervisor\nPerform service order provisioning through multiple user interfaces, including MVNO/wireless activation systems\nMaintain an appropriate and professional image of the company through appearance, demeanor, and interactions with customers\nFollow all safety rules and comply with company policies and specifications\nSpeak and understand English language proficiently\nYou will need to have:\n3+ years of customer service, call center, or retail sales experience; telecommunications sales or MVNO/wireless experience strongly preferred\nHigh school diploma or GED equivalent\nBilingual preferred\nValid driver's license\nWilling to participate in NCTI certification/development courses and MVNO/carrier-specific product training\nPrior sales quota or wireless/MVNO product experience a plus\nBenefits:\nFamily Medical (3 plans to choose from), Dental and Vision\nCompany funded HSA\nCompany Paid Short Term Disability\nCompany Paid Long Term Disability with Voluntary option\nCompany Paid Parental Leave\nCompany Paid Life as well as Voluntary policies\n401(k) with generous company match\nPaid Time Off\nVolunteer Paid Time Off\nPaid Holidays\nWhen you join Burlington Telecom...\nYou'll be joining an award-winning company and team. We also believe in giving back to the community and we want our employees to have the opportunity to do so. We provide an environment that gives each employee the opportunity to nurture their gifts and achieve their potential. For more information, go to www.schurzchoice.com.\nSchurz Communications and its subsidiaries strategic objectives:\nWe will attract, invest in, communicate with, and retain top talent. \nWe will innovate, partner, experiment and create a better future together. \nWe strive to continuously improve operating performance to ensure sustained growth. \nWe will dynamically grow revenues by building and nurturing mutually beneficial and profitable customer relationships.\nPhysical Demands/Working Conditions:\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is:\nRegularly required to talk and hear\nRequired to use hands to type, handle objects and paperwork\nRequired to use close vision and be able to focus\nAbility to lift to 25 lbs.\nAbility to work while seated for prolonged periods of time\nAbility to wear telephone head set for prolonged periods of time\nAbility to at times work remotely and independently from satellite office\nThe employee generally works in an indoor office environment.","description_format":"text","description_chars":4627,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Internet Service Providers","Broadband"],"lifecycle":[{"event":"open","at":"2026-10-05T19:04:22Z"}],"visa":[],"liveness":{"score":56,"band":"ok","label":"Likely open","p_open":1,"p_active":0.75,"p_room":0.75,"age_days":23,"expected_fill_days":29,"reasons":["conf:1","win:late"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":46000,"is_top_pay":false},"html_url":"https://alion.io/job/burlington-telecom-customer-care-representative-1","json_url":"https://alion.io/job/burlington-telecom-customer-care-representative-1.json","meta":{"generated_at":"2026-10-25T08:52:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12629,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2359608},"rest":"https://alion.io/mcp/rest/get_company?id=2359608"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fburlington-telecom-customer-care-representative-1"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fburlington-telecom-customer-care-representative-1"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fburlington-telecom-customer-care-representative-1"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/burlington-telecom-customer-care-representative-1\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fburlington-telecom-customer-care-representative-1"}]}