{"id":3516011,"url":"https://alion.io/job/burn-sales-operations-analyst","title":"Sales Operations Analyst","company":{"id":4472010,"name":"BURN","domain":null,"url":"https://alion.io/company/burn-4","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Sales","role_family":"Sales","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nairobi, Kenya"],"countries":["KE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false},{"name":"Metabase","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Power BI","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-21T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-21T00:00:00Z","board_verified":false,"closed_at":null,"days_open":14,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":14},"description":"The Sales Operations Analyst is responsible for providing operational analytics, business assurance, and decision support across Sales Operations. The role ensures operational data is accurate and consistent across commercial platforms, identifies operational and financial risks, supports governance initiatives, and provides actionable insights that improve commercial performance, operational efficiency, and business controls. \n\nThe role acts as the primary business partner to Business Intelligence, Software, Finance, Commercial, ERP, Logistics, and Carbon teams on Sales Operations reporting, analytics, and continuous improvement initiatives. \n\nCore Responsibilities and Deliverables \n\n1. Operational Performance Analytics \n\nAnalyse sales operations performance across all markets and business units. \n\nProvide insights on reconciliation, stock governance, commissions, operational KPIs and commercial performance. \n\nIdentify trends, performance gaps and improvement opportunities. \n\nSupport leadership with data-driven recommendations to improve operational efficiency. \n\n2. Reconciliation & Operational Governance \n\nMonitor reconciliation performance against agreed SLAs and governance standards. \n\nAnalyse reconciliation exceptions, ageing, open serials and operational backlogs. \n\nSupport month-end and year-end operational closure activities. \n\nRecommend corrective and preventive actions to strengthen financial and operational controls. \n\n3. Business Data Validation & Assurance \n\nValidate consistency of sales related data across the various platforms including Nexus, Navision, BUISY, Metabase and operational reports. \n\nInvestigate data inconsistencies, posting anomalies and system exceptions affecting business reporting. \n\nPartner with BI, Software and ERP teams to resolve identified issues. \n\nValidate business reports before operational and executive use. \n\n4. Operational Risk & Compliance \n\nMonitor operational risks including unreconciled sales, stock exposure, commission exceptions and reporting inconsistencies. \n\nMaintain the Sales Operations Operational Risk Register and track mitigation actions. \n\nMonitor compliance with Sales Operations SOPs and recommend improvements. \n\nSupport internal audits, control reviews and governance initiatives. \n\n5. Business Insights & Continuous Improvement \n\nProduce analytical insights on commission performance, agent productivity, inventory trends and operational efficiency. \n\nIdentify automation opportunities and support implementation of process improvements. \n\nPerform root cause analysis for recurring operational issues and recommend sustainable solutions. \n\nSupport system enhancements and User Acceptance Testing (UAT) for operational initiatives. \n\n6. Cross-Functional Business Initiatives Support \n\nPartner with Commercial, Finance, BI, Software, ERP, Logistics and Carbon teams to resolve operational issues. \n\nTranslate business requirements into analytical and system improvement opportunities. \n\nSupport strategic projects, market rollouts and operational change initiatives. \n\nPresent operational insights, risks and recommendations to management and key stakeholders. \n\n7. Reporting & Decision Support \n\nPrepare and validate weekly and monthly operational performance packs. \n\nDevelop management reports highlighting key operational trends, risks and opportunities. \n\nSupport Quarterly Business Reviews (QBRs), audits and executive presentations. \n\nEnsure timely delivery of accurate, reliable and actionable operational information. \n\nEducation & Experience: \n\nBachelor’s degree in business, Finance, Statistics, Economics, Information Systems or a related field. \n\nMinimum 3 years' experience in Sales Operations, Business Analytics, Commercial Operations or a similar analytical role. \n\nStrong analytical and problem-solving skills with advanced Excel proficiency; experience with Power BI or SQL is an added advantage. \n\nExperience working with ERP and business intelligence platforms. \n\nExcellent communication, stakeholder management and presentation skills. \n\n The Sales Operations Analyst is responsible for providing operational analytics, business assurance, and decision support across Sales Operations. The role ensures operational data is accurate and consistent across commercial platforms, identifies operational and financial risks, supports governance initiatives, and provides actionable insights that improve commercial performance, operational efficiency, and business controls. \n\nThe role acts as the primary business partner to Business Intelligence, Software, Finance, Commercial, ERP, Logistics, and Carbon teams on Sales Operations reporting, analytics, and continuous improvement initiatives. \n\nCore Responsibilities and Deliverables \n\n1. Operational Performance Analytics \n\nAnalyse sales operations performance across all markets and business units. \n\nProvide insights on reconciliation, stock governance, commissions, operational KPIs and commercial performance. \n\nIdentify trends, performance gaps and improvement opportunities. \n\nSupport leadership with data-driven recommendations to improve operational efficiency. \n\n2. Reconciliation & Operational Governance \n\nMonitor reconciliation performance against agreed SLAs and governance standards. \n\nAnalyse reconciliation exceptions, ageing, open serials and operational backlogs. \n\nSupport month-end and year-end operational closure activities. \n\nRecommend corrective and preventive actions to strengthen financial and operational controls. \n\n3. Business Data Validation & Assurance \n\nValidate consistency of sales related data across the various platforms including Nexus, Navision, BUISY, Metabase and operational reports. \n\nInvestigate data inconsistencies, posting anomalies and system exceptions affecting business reporting. \n\nPartner with BI, Software and ERP teams to resolve identified issues. \n\nValidate business reports before operational and executive use. \n\n4. Operational Risk & Compliance \n\nMonitor operational risks including unreconciled sales, stock exposure, commission exceptions and reporting inconsistencies. \n\nMaintain the Sales Operations Operational Risk Register and track mitigation actions. \n\nMonitor compliance with Sales Operations SOPs and recommend improvements. \n\nSupport internal audits, control reviews and governance initiatives. \n\n5. Business Insights & Continuous Improvement \n\nProduce analytical insights on commission performance, agent productivity, inventory trends and operational efficiency. \n\nIdentify automation opportunities and support implementation of process improvements. \n\nPerform root cause analysis for recurring operational issues and recommend sustainable solutions. \n\nSupport system enhancements and User Acceptance Testing (UAT) for operational initiatives. \n\n6. Cross-Functional Business Initiatives Support \n\nPartner with Commercial, Finance, BI, Software, ERP, Logistics and Carbon teams to resolve operational issues. \n\nTranslate business requirements into analytical and system improvement opportunities. \n\nSupport strategic projects, market rollouts and operational change initiatives. \n\nPresent operational insights, risks and recommendations to management and key stakeholders. \n\n7. Reporting & Decision Support \n\nPrepare and validate weekly and monthly operational performance packs. \n\nDevelop management reports highlighting key operational trends, risks and opportunities. \n\nSupport Quarterly Business Reviews (QBRs), audits and executive presentations. \n\nEnsure timely delivery of accurate, reliable and actionable operational information. \n\nEducation & Experience: \n\nBachelor’s degree in business, Finance, Statistics, Economics, Information Systems or a related field. \n\nMinimum 3 years' experience in Sales Operations, Business Analytics, Commercial Operations or a similar analytical role. \n\nStrong analytical and problem-solving skills with advanced Excel proficiency; experience with Power BI or SQL is an added advantage. \n\nExperience working with ERP and business intelligence platforms. \n\nExcellent communication, stakeholder management and presentation skills.","description_format":"text","description_chars":8108,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-30T09:56:11Z"}],"visa":[],"liveness":{"score":67,"band":"ok","label":"Likely open","p_open":0.85,"p_active":0.882,"p_room":0.9,"age_days":14,"expected_fill_days":25,"reasons":["seen:14","velocity","win:mid"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/burn-sales-operations-analyst","json_url":"https://alion.io/job/burn-sales-operations-analyst.json","meta":{"generated_at":"2026-11-04T08:35:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13325,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4472010},"rest":"https://alion.io/mcp/rest/get_company?id=4472010"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fburn-sales-operations-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fburn-sales-operations-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fburn-sales-operations-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/burn-sales-operations-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fburn-sales-operations-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3516011}},{"tool":"search_jobs","arguments":{"company":4472010,"detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3516011},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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