{"id":3906556,"url":"https://alion.io/job/burn-training-manager-kenya-2","title":"Training Manager -Kenya","company":{"id":4472010,"name":"BURN","domain":null,"url":"https://alion.io/company/burn-4","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"HR","role_family":"HR","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nairobi, Kenya"],"countries":["KE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-07T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-07T00:00:00Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"About the role The Training Manager will lead the global training agenda for BURN’s Electric business, ensuring consistent, effective, and commercially relevant training across markets. The role owns training content, standards, rollout, and performance tracking, while providing functional guidance to in-country Training Officers who remain under their respective Country Managers. The role will ensure training supports not only employee capability, but also product usage, customer adoption, repayment where applicable, customer experience, and accurate carbon messaging.\n\nDuties and Responsibilities\n\nTraining Strategy & Content:\n\nDevelop and maintain the global Electric training strategy, standards, and annual training plan.\nDevelop and continuously improve training content for products, sales, customer onboarding, processes, and systems.\nEnsure training materials are current, standardized, and appropriately localized for different markets.\nOwn the rollout and dissemination of HQ training content and updates to country teams.\n\nTraining Delivery & Functional Support:\n\nProvide functional guidance and coaching to in-country Training Officers, while working through Country Managers on local execution.\nLead Train-the-Trainer programs and ensure Training Officers are equipped to deliver approved content consistently.\nSet minimum standards for onboarding, refresher training, assessments, and certification.\nMaintain a global training calendar and track rollout and completion across markets.\n\nProduct Usage, Adoption & Customer Outcomes:\n\nEnsure training enables teams to effectively demonstrate product functionality, customer benefits, correct usage, PayGo processes, and troubleshooting.\nDevelop customer education tools that support successful onboarding, product adoption, and continued usage.\nTrack training’s impact on product usage, adoption, customer experience, and repayment performance where applicable.\nUse field performance and customer feedback to identify training gaps and improve content.\n\nCarbon & Impact Messaging:\n\nEnsure teams are trained to communicate approved carbon, climate, and clean-cooking messaging accurately and consistently.\nWork with Carbon Excellence and Product teams to incorporate relevant changes into training content.\nUse field verification and feedback to identify and address gaps in carbon-related customer communication.\n\nTraining KPIs & Continuous Improvement:\n\nDefine and track global training KPIs covering completion, assessment performance, content adoption, certification, and training effectiveness.\nMeasure training impact against relevant business outcomes, including product usage, adoption, repayment, customer experience, and quality of customer interaction.\nProvide regular reporting on training performance, key gaps, and improvement actions.\nDrive at least two measurable training improvement initiatives per quarter.\n\nCross-Functional Collaboration:\n\nPartner with Sales, Product, CX, Operations, Carbon, and Country Managers to align training with business priorities.\nSupport training requirements for new products, process changes, system changes, and market launches.\n\nSkills and Experience\n\n5+ years of experience in Learning & Development, Training Management, Sales Enablement, or related field.\nExperience designing and scaling training programs across multiple markets.\nStrong understanding of adult learning, instructional design, and Train-the-Trainer approaches.\nStrong project management, communication, stakeholder management, and coaching skills.\nData-literate and comfortable defining KPIs and measuring training effectiveness.\nExperience in clean energy, electric cooking, PayGo, or carbon markets is an advantage.\n\nCore Competencies:\n\nStrategic Thinking – Connects training with business and customer outcomes.\nExecution – translates HQ requirements into consistent market-level implementation.\nFunctional Leadership – influences and supports teams without direct line management authority.\nData & Analytics – uses performance data to identify gaps and measure impact.\nCollaboration – works effectively across global and country teams.\nOwnership – takes accountability for the quality and effectiveness of the global training framework.\n About the role The Training Manager will lead the global training agenda for BURN’s Electric business, ensuring consistent, effective, and commercially relevant training across markets. The role owns training content, standards, rollout, and performance tracking, while providing functional guidance to in-country Training Officers who remain under their respective Country Managers. The role will ensure training supports not only employee capability, but also product usage, customer adoption, repayment where applicable, customer experience, and accurate carbon messaging.\n\nDuties and Responsibilities\n\nTraining Strategy & Content:\n\nDevelop and maintain the global Electric training strategy, standards, and annual training plan.\nDevelop and continuously improve training content for products, sales, customer onboarding, processes, and systems.\nEnsure training materials are current, standardized, and appropriately localized for different markets.\nOwn the rollout and dissemination of HQ training content and updates to country teams.\n\nTraining Delivery & Functional Support:\n\nProvide functional guidance and coaching to in-country Training Officers, while working through Country Managers on local execution.\nLead Train-the-Trainer programs and ensure Training Officers are equipped to deliver approved content consistently.\nSet minimum standards for onboarding, refresher training, assessments, and certification.\nMaintain a global training calendar and track rollout and completion across markets.\n\nProduct Usage, Adoption & Customer Outcomes:\n\nEnsure training enables teams to effectively demonstrate product functionality, customer benefits, correct usage, PayGo processes, and troubleshooting.\nDevelop customer education tools that support successful onboarding, product adoption, and continued usage.\nTrack training’s impact on product usage, adoption, customer experience, and repayment performance where applicable.\nUse field performance and customer feedback to identify training gaps and improve content.\n\nCarbon & Impact Messaging:\n\nEnsure teams are trained to communicate approved carbon, climate, and clean-cooking messaging accurately and consistently.\nWork with Carbon Excellence and Product teams to incorporate relevant changes into training content.\nUse field verification and feedback to identify and address gaps in carbon-related customer communication.\n\nTraining KPIs & Continuous Improvement:\n\nDefine and track global training KPIs covering completion, assessment performance, content adoption, certification, and training effectiveness.\nMeasure training impact against relevant business outcomes, including product usage, adoption, repayment, customer experience, and quality of customer interaction.\nProvide regular reporting on training performance, key gaps, and improvement actions.\nDrive at least two measurable training improvement initiatives per quarter.\n\nCross-Functional Collaboration:\n\nPartner with Sales, Product, CX, Operations, Carbon, and Country Managers to align training with business priorities.\nSupport training requirements for new products, process changes, system changes, and market launches.\n\nSkills and Experience\n\n5+ years of experience in Learning & Development, Training Management, Sales Enablement, or related field.\nExperience designing and scaling training programs across multiple markets.\nStrong understanding of adult learning, instructional design, and Train-the-Trainer approaches.\nStrong project management, communication, stakeholder management, and coaching skills.\nData-literate and comfortable defining KPIs and measuring training effectiveness.\nExperience in clean energy, electric cooking, PayGo, or carbon markets is an advantage.\n\nCore Competencies:\n\nStrategic Thinking – Connects training with business and customer outcomes.\nExecution – translates HQ requirements into consistent market-level implementation.\nFunctional Leadership – influences and supports teams without direct line management authority.\nData & Analytics – uses performance data to identify gaps and measure impact.\nCollaboration – works effectively across global and country teams.\nOwnership – takes accountability for the quality and effectiveness of the global training 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