{"id":3700836,"url":"https://alion.io/job/burns-engineering-technical-support-specialist","title":"Technical Support Specialist","company":{"id":4417320,"name":"Burns Engineering","domain":"burns-group.com","url":"https://alion.io/company/burns-group","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":95,"open_postings":22,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":64,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Philadelphia, United States","New York, United States","Washington, United States","Boston, United States","Pittsburgh, United States","Austin, United States","Riverside, United States","El Segundo, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"TCP/IP","optional":false}],"status":"live","first_seen_at":"2026-11-03T18:34:04Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-06T06:47:13Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About Burns:\nBurns Engineering provides professional engineering design and project management services for transportation, facilities, and infrastructure projects. We help our clients attain their strategic goals and initiatives through successful large-scale infrastructure projects. Burns’ full-service capabilities include mechanical, electrical, civil, structural, transportation, and energy consulting engineering.\nRecently voted a Top Workplace by Philly.com, we credit our strength as an organization to our talented, driven, vibrant team. Burns is an ENR Top 500 Firm, and has been named an MEP Giant by Consulting-Specifying Engineer Magazine, as well as a Hot Firm by Zweig. We are industry experts, proven leaders, innovative thinkers, and team players. We put our clients’ successes and best interests first, because their success is our success. We have fun at work because we love making a difference in the world. We are looking for high-energy, bright, collaborative individuals who want the opportunity to “write their own story” with us.\nWe are currently seeking a Technical Support Specialist to join our Information Technology team at our headquarters in Philadelphia, Pa\nPosition Summary:\nThe Technical Support Specialist is responsible for ensuring that the support services provisioned to each of Burns Engineering’s users is well-managed and effective. These services include coordination of help desk support vendor, technical support case resolution (all levels), systems maintenance (“operations”), project management, system security, and network management.\nThe Technical Support Specialist facilitates the development of subject matter expertise by managing the entire landscape of technology partners to bring solutions and efficiencies to the IT department with the goal of providing the utmost in customer support and service. The responsibility of the Technical Support Specialist is to ensure that the vendor ecosystem effectively integrates to form one focused and effective “service bus” to create a seamless and superior user experience. \nEssential Duties/Responsibilities:\nSupport Coordination: The Technical Support Specialist shall possess strong customer service skills, detailed task management and resource planning skills, and an unrelenting passion to ensure that the user’s expectations have been fulfilled. Knowledge of the methods and tools used to manage support requests, and a disciplined commitment to continually improve these methods and tools are required.\nCustomer Service: The Technical Support Specialist shall possess strong customer service skills. The management of the vendor landscape to bring to bear solutions for our internal users to bring about a positive result is the main responsibility. Working with the user to maintain productivity through the process can be challenging at times. An empathetic and professional demeanor is required\nThe Technical Support Specialist shall oversee and ensure the operational care of Partner-specific information systems and services. This includes:\nMaintaining the comprehensive list of technology systems and services\nMonitoring and reporting for all service level agreements\nOverseeing the installation of patches and updates\nEnsuring the adherence to change control procedures\nOverseeing the maintenance of as-built documentation\nEnsuring security standards are developed and maintained\nMaintaining the accuracy of the property subscription inventory\nMaintaining a current digital information asset inventory\nVerifying the alignment of the backup sets to the recovery requirements\nEnsuring the daily backups occur as planned.\nInstitute protocols for the use of IT across departments and projects\nProvide advice on the most suitable IT choices\nProvide technical support or training for systems and networks\nAct as link between end users and higher level support\nInstall and configure software and hardware (printers, network cards etc.)\nMonitor system and network performance\nPerform troubleshooting, repairs and data restoration\nPerformance maintenance activities (e.g. backups)\nMaintain licenses and upgrade schedules\nCollaborate with other professionals to maintain standards and functionality\nAct as the key liaison across all functional areas, including business units, the information technology department, and outside vendors.\nUtilize the appropriate technologies and ensure that customers have the solutions they need, when they need them, and in the media best suited to their requirements.\nPartner with key staff members to create strategic business plans for new solutions for internal and external clients. \nKey Requirements:\nPrevious Customer Service experience\nProven experience as IT specialist or similar role (HelpDesk etc)\nExperience in network management and help desk support is appreciated\nSolid knowledge of IT systems and applications\nUnderstanding of TCP/IP protocols and LAN/WAN configuration\nAbility to troubleshoot and repair issues\nStrong communication and interpersonal skills\nGreat attention to detail\nExcellent organizational and coordination abilities\nDegree in information technology, computer science, or requisite experience is preferred\nCandidate must possess strong personal time management skills. He or she must be able to manage the incoming flow of requests, as well as the already “active” case management responsibilities.\nEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities: This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.\nCalifornia Privacy Notice: If you are a California resident, please review our California Applicant Privacy Notice to learn how we collect, use, and disclose personal information during the recruiting process: click here","description_format":"text","description_chars":5875,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & Utilities","Transport Infrastructure","Higher Education"],"lifecycle":[{"event":"open","at":"2026-11-03T19:28:30Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 4","filings_12m":4,"filings_prev_12m":7,"green_card_filings_12m":0,"median_offered_wage_usd":127500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":64,"reasons":["conf:3","win:early","comp:attention"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/burns-engineering-technical-support-specialist","json_url":"https://alion.io/job/burns-engineering-technical-support-specialist.json","meta":{"generated_at":"2026-11-06T10:30:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18978,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4417320},"rest":"https://alion.io/mcp/rest/get_company?id=4417320"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fburns-engineering-technical-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fburns-engineering-technical-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fburns-engineering-technical-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/burns-engineering-technical-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fburns-engineering-technical-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3700836}},{"tool":"search_jobs","arguments":{"company":"burns-group.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3700836},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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