Supported Employment Manager

Job Description:

Job Title: Supported Employment Manager

Location: Springfield, Missouri

Department: Employment Services

Employment Type: Full Time

Job Summary:

Are you a passionate leader who enjoys developing teams, driving quality outcomes, building community partnerships, and helping individuals achieve meaningful employment and greater independence? The Supported Employment Manager role offers the opportunity to make a lasting impact while leading a dedicated, mission-driven team. Join our compassionate and collaborative organization where your leadership will directly influence client success, program growth, employee development, and community inclusion. This is an excellent opportunity for a motivated professional who excels at relationship-building, problem-solving, strategic thinking, and inspiring others to achieve exceptional outcomes.

The Supported Employment Manager is responsible for the overall support, operation, and success of assigned office locations, programs, and service areas. As a member of the leadership team, this position provides oversight of quality services, team performance, fiscal management, referral development, and program growth. The Manager works closely with organizational leadership to ensure services are delivered efficiently, meet quality and compliance standards, and achieve positive outcomes for the individuals and communities served.

This position offers…

· Employee Assistance Program - 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost

· Mileage Reimbursement - Company paid for work functions requiring travel

· Employee Discounts - Hotels, Theme Parks & Attractions, College Tuition

· Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce

· Additional Perks & Benefits - Scroll down to bottom of this post to learn more

Key Responsibilities:

· Lead and support employment service programs to help individuals achieve successful employment, independence, and quality-of-life outcomes.

· Develop and mentor team members through coaching, training, performance management, and ongoing professional development.

· Build and maintain strong relationships with referral sources, community partners, employers, stakeholders, and funding agencies.

· Oversee client services, referrals, team assignments, and program operations to ensure timely, effective service delivery.

· Monitor employment outcomes, placement rates, retention rates, client satisfaction, and program performance metrics.

· Conduct field observations, documentation reviews, quality management reviews, and performance evaluations to ensure service excellence.

· Coordinate recruitment activities, screen applicants, interview candidates, hire staff, and maintain personnel records.

· Manage employee scheduling, leave requests, staffing needs, and workforce planning activities.

· Ensure compliance with confidentiality requirements, CARF standards, contractual obligations, organizational policies, and best practices.

· Monitor client records and databases to ensure timely, accurate, and complete documentation.

· Oversee billing, reimbursement documentation, invoicing activities, payroll functions, and financial processes within assigned service areas.

· Track revenue and expenses while supporting the fiscal viability and growth of assigned programs.

· Participate in strategic planning initiatives and identify opportunities for service enhancement, expansion, and new funding sources.

· Represent the organization through networking, marketing, community outreach, and advocacy activities.

· Provide direct services and maintain a client caseload when needed to support operational and staffing needs.

Education, Experience, and/or Credential Qualifications:

· High school diploma or equivalent required.

· Associate's degree or bachelor's degree in a related field such as Human Resources, Social Services, Business, or a similar discipline preferred.

· Two (2) or more years of leadership experience providing employment services, personnel supervision, social services, or other related professional experience preferred.

· Bachelor's degree required when serving in designated Developmental Disabilities waiver services requiring Professional Management functions.

· Relevant professional experience may be substituted for a bachelor's degree where permitted.

· Must maintain documentation of professional credentials as required by funding and regulatory agencies.

· Experience supporting individuals with disabilities and/or barriers to employment, education, or independent living preferred.

Additional Qualifications:

· Current driver's license, acceptable driving record, and current automobile insurance required.

· Successful completion of background screening, including criminal history, driving record, abuse/neglect screening, and fingerprint check.

· Strong customer service and relationship-building skills.

· Advanced computer proficiency, including Microsoft Word, Excel, internet-based applications, and other electronic systems.

· Excellent verbal and written communication skills.

· Ability to present information, facilitate training, market services, and communicate effectively with diverse audiences.

· Ability to analyze performance data, monitor outcomes, and implement continuous improvement strategies.

· Knowledge of employment services, workforce development, personnel management, and community-based support programs.

Physical Requirements

· Perform sedentary work, including exerting up to 10 pounds of force occasionally to lift, carry, push, pull, or move objects.

· Sit for extended periods while performing administrative and computer-based work.

· Frequently use hands, fingers, and arms for typing, writing, and operating office equipment.

· Occasionally walk and stand while conducting meetings, observations, trainings, or other work-related activities.

Keywords: Supported Employment Manager, Employment Services, Program Management, Workforce Development, Vocational Services, Team Leadership, Human Services Management, Community Outreach, Staff Supervision, Employment Specialist

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promotingfrom within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Firefly is a Smoke and Tobacco Free Workplace.