{"id":1950562,"url":"https://alion.io/job/burroughs-field-service-manager","title":"Field Service Manager","company":{"id":2384414,"name":"Burroughs","domain":"burroughs.com","url":"https://alion.io/company/burroughs","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Detroit, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":50000,"max_usd":95000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":253},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-21T06:00:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-13T05:05:04Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"JOB SUMMARY: \nThe Field Service Manager role possesses transformational leadership ability, exceptional executions skills, innovative thinking, laser focus on delivering exceptional customer experience and consistently drives cost efficiencies and revenue growth. Key responsibilities include maintaining and/or exceeds current levels of service/implementation business performance, and customer satisfaction. \n\nEssential Functions/Key Responsibilities: \nMonitor, review and analyze district customer satisfaction levels. Provide input for adjustments and/or improvements and assure compliance.\nMonitor, review and analyze district service/implementation business performance (districts, teams) to established goals and objectives. Provide input for adjustments and/or improvements and assure compliance.\nAssure the achievement of the district service and professional service technical performance and quality goals.\nMentor and lead all direct reports to achieve optimal efficient performance.\nMonitor, review and analyze capabilities of technicians within the region. Assure that they are trained, certified, productive and proficient to meet or exceed customer needs by providing superior service and professional business performance.\nAssure customer satisfaction levels for service and implementation solutions are met or exceeded throughout the district.\nAssure compliance to corporate policies and procedures regarding safety. Ensure safeguarding of proprietary and confidential information.\nResponsible for compliance of policies and procedures that assure protection and control of all the corporate and customers owned assets within the region.\nResponsible for expense control within the district to comply with targets and goals set within district budgets.\nAssure optimum district profitability through review of district P&Ls\nAssure that district service and professional service business activities and processes are compliant with policies, procedures and standards where applicable.\nPromote career development by creating a learning environment with an emphasis on continuous organizational and skill development at all team member levels.\nEmbrace and encourage diversity in the workplace through conscious effort to hire, promote and train a diverse workforce.\nManage team member recognition: Ensure districts and customer engineers are recognized for outstanding contributions.\nEnsure compliance and education of all Human Resource policies and state and Federal Labor Laws.\nAbility to travel within the district up to 40% of the time. \nKnowledge, Skills and Abilities: \nPosition requires a highly motivated individual with a solid performance history of demonstrated business acumen, leadership and management skills.\nExcellent customer communication skills.\nAcute attention to detail\nStrong interpersonal skills\nStrong analytical and problem solving skills\nGood planning and organizational skills to balance and prioritize work\nThe individual should demonstrate and possess a good understanding and knowledge of on-site field service, professional services and business development strategies.\nKnowledge of Company product and service offerings and deliverables; Company operating planning and deployment processes; Company operational and financial standards and requirements; Service Order Attainment and Onboarding processes and deliverables; Company service management/coordination requirements; professional service coordination requirements. (preferred)\nThe individual must be a leader with the ability to communicate effectively (oral/written) and demonstrate good problem-solving skills. The individual should possess the ability to satisfy customer requirements with appropriate resource management while creating a culture and operating environment where teams are inspired to meet performance objectives. \nPhysical Requirements and Working Conditions: \nThis is largely a sedentary role, requiring use of typical office equipment such as a computer, laptop and cell phone.\nThis job operates remotely from the DM’s home\nThis job requires travel within the district to lead and monitor your team\nThis job requires extended availability to field escalations on an as needed basis \nEducation and Experience: \n5+ years of operations managerial experience.\nExperience using MS Office suite, and service ticket tracking solutions.\nExperience managing a remote workforce.\nFour or more years of broad and proven accounting experience\nStandard Microsoft applications, including Windows, Outlook, Excel, and Word preferred\n\nOther Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice.","description_format":"text","description_chars":4829,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Robotics"],"lifecycle":[{"event":"open","at":"2026-10-06T09:53:52Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.844,"p_room":0.75,"age_days":21,"expected_fill_days":27,"reasons":["conf:0","urgency","win:late"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/burroughs-field-service-manager","json_url":"https://alion.io/job/burroughs-field-service-manager.json","meta":{"generated_at":"2026-10-13T07:17:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10688,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2384414},"rest":"https://alion.io/mcp/rest/get_company?id=2384414"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fburroughs-field-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fburroughs-field-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fburroughs-field-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/burroughs-field-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fburroughs-field-service-manager"}]}