{"id":1207193,"url":"https://alion.io/job/businessolver-avp-of-client-services-remote","title":"AVP of Client Services (Remote)","company":{"id":6709,"name":"Businessolver","domain":"businessolver.com","url":"https://alion.io/company/businessolver","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"C","score":64,"open_postings":27,"ghost_share":0.593,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-10-26T05:57:25Z"}},"role":"HR","role_family":"HR","seniority":"head","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":90000,"max":140000,"currency":"USD","period":"year","gross":null,"usd_annual":140000},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2024-06-18T16:35:21Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-26T13:27:16Z","board_verified":true,"closed_at":null,"days_open":860,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":859},"description":"Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.\n**Please be aware of recruitment scams. Businessolver does not make job offers outside of our official hiring process or request payment or sensitive personal information. You will never receive an offer of employment without meeting a hiring authority and having a \"live\" and face-to-face conversation.**\nThe Assistant Vice President (AVP) of Client Services is accountable for driving operational excellence, service delivery consistency, client risk management, and team performance across an assigned client portfolio. This role leads Client Service Leaders (CSLs) by setting clear expectations, coaching for performance, developing leadership capability, and providing escalation support to ensure consistent execution of Businessolver’s client experience strategy.\nThe Gig:\nClient and Operational Leadership\nLead service execution, client health monitoring, escalation management, and corrective action planning across assigned client portfolios.\nEnsure consistent annual enrollment delivery, service continuity planning, and proactive resolution of client impacting issues.\nPartner cross-functionally to align client strategies, address systemic service issues, and reinforce clear documentation and follow-through.\nSet operating rhythms that create visibility into service performance, escalation trends, execution risks, and action plans.\nPrepare CSLs to lead client conversations with data, sound judgment, and clear ownership of commitments.\nPeople Leadership\nDirectly manage and develop CSLs through coaching, feedback, role clarity, development planning, and performance accountability.\nBuild leadership capability, support onboarding and capability development, and foster engagement, retention, and career growth.\nIdentify talent risks, succession needs, and differentiated development opportunities within the CSL population.\nExecution and Performance Management\nLead daily operating reviews, monitor performance metrics, and use insights to prioritize action and continuous improvement.\nEnsure capacity, workload distribution, and resource allocation support client needs and team performance.\nMonitor adoption of new processes, tools, and expectations; escalate unresolved risks and reinforce accountability when gaps appear\nBusiness Partnership\nSupport sales activities, finalist presentations, scope discussions, talent planning, workforce needs, and adoption of organizational initiatives.\nPerform other duties as assigned and comply with all policies and standards.\nWhat you need to make the cut:\n8+ years of progressive leadership experience in Benefits Administration, Client Services, Customer Success, HR Technology, or Healthcare.\nDemonstrated experience leading individual contributors and driving operational performance.\nStrong coaching, employee development, and performance management capabilities.\nProven experience managing client escalations and service delivery risks.\nProven ability to use data, metrics, and insights to guide decision-making and improve outcomes.\nThe pay range for this position is $90K to $140K per year (pay to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data). \nThis role is eligible to participate in the quarterly bonus incentive plan.\nOther Compensation: If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package which can be viewed here: https://businessolver.foleon.com/bsc/job-board-businessolver-virtual-benefits-guide/ \nDear Applicant.\nAt Businessolver, we take our responsibility to protect our clients, employees, and company seriously and that begins with the hiring process. \nOur approach is thoughtful and thorough. We’ve built a multi-layered screening process designed to identify top talent and ensure the integrity of every hire. This includes quickly filtering out individuals who may attempt to misrepresent themselves or act in bad faith. \nWe also partner with trusted, best-in-class providers to conduct background checks, verify identities, and confirm references. These steps aren’t just about compliance, they’re about ensuring fairness, safety, and trust for everyone involved. \nPut simply: we will always confirm that you are who you say you are. It's just one of the many ways we uphold the standards that matter most, to you, to us, and to the people we serve. \nWith heart,\nThe Businessolver Recruiting Team\nBusinessolver is committed to maintaining an environment that protects client data. We train our employees to maintain leading class security practices and expect all employees to adhere to policy, procedures and controls.\n(Applicable to all roles at an AVP, DIR, VP, Head Of or SVP and above level):\nServe as a security contact for the business unit. Responsible for driving adoption and compliance with information security and privacy practices. Serve as a liaison with the information security team on security and privacy matters.\nEqual Opportunity at Businessolver:\nBusinessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.\n#LI-Remote","description_format":"text","description_chars":6023,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Insurance & Benefits","HR & Payroll Software"],"lifecycle":[{"event":"open","at":"2026-09-25T00:50:06Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1 · green card filings: 3","filings_12m":1,"filings_prev_12m":2,"green_card_filings_12m":3,"median_offered_wage_usd":113750,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.193,"p_room":0.28,"age_days":859,"expected_fill_days":49,"reasons":["conf:1","stale_co","velocity","ghost","win:tail","crowd:"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":140000,"is_top_pay":false},"html_url":"https://alion.io/job/businessolver-avp-of-client-services-remote","json_url":"https://alion.io/job/businessolver-avp-of-client-services-remote.json","meta":{"generated_at":"2026-10-26T16:49:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22593,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6709},"rest":"https://alion.io/mcp/rest/get_company?id=6709"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbusinessolver-avp-of-client-services-remote"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbusinessolver-avp-of-client-services-remote"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbusinessolver-avp-of-client-services-remote"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/businessolver-avp-of-client-services-remote\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbusinessolver-avp-of-client-services-remote"}]}