{"id":1207188,"url":"https://alion.io/job/businessolver-director-of-client-services-remote","title":"Director of Client Services (Remote)","company":{"id":6709,"name":"Businessolver","domain":"businessolver.com","url":"https://alion.io/company/businessolver","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"C","score":64,"open_postings":27,"ghost_share":0.593,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-10-17T05:46:00Z"}},"role":"HR","role_family":"HR","seniority":"head","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":109000,"max_usd":218000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1133},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2024-04-19T17:51:33Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-18T18:45:23Z","board_verified":true,"closed_at":null,"days_open":912,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":911},"description":"Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.\n**Please be aware of recruitment scams. Businessolver does not make job offers outside of our official hiring process or request payment or sensitive personal information. You will never receive an offer of employment without meeting a hiring authority and having a \"live\" and face-to-face conversation.**\nThe Director, Client Services is a strategic leader accountable for business outcomes, leadership effectiveness, operational performance, and client portfolio health across multiple service teams, AVP-led functions, client segments, and complex portfolios. This role provides oversight for talent planning, workforce effectiveness, risk management, service delivery health, escalation governance, and enterprise alignment. The Director drives execution through service leadership teams rather than owning day-to-day service delivery. \nStrategic Business Leadership \nOwn business performance, client outcomes, portfolio health, and service effectiveness across multiple teams and client segments. \nSet direction for retention, service quality, financial performance, workforce capacity, risk mitigation, and client continuity. \nLead organizational change by translating strategy into priorities, reinforcing adoption, and measuring impact. \nLeadership, Talent, and Organizational Effectiveness \nBuild leadership capability through coaching, succession planning, talent reviews, and workforce planning. \nCreate accountability frameworks for performance, engagement, leadership consistency, and business outcomes. \nPartner with HR and executive leaders on organizational effectiveness, scalability, and engagement strategies. \nRisk, Governance, and Partnership \nOversee client risk management, escalation governance, operational readiness, compliance, and business continuity. \nReview enterprise trends and implement actions to reduce systemic risk and improve consistency. \nPartner with VP-level and cross-functional leaders to align priorities, support strategic client discussions, and advance enterprise readiness. \nSuccess Measures \nImproved client retention, portfolio health, service consistency, and operational performance. \nStronger leadership bench, succession readiness, engagement, retention, and leadership effectiveness. \nReduced escalation volume, repeat issues, unresolved risk trends, and improved change adoption. \nPerform other duties as assigned and comply with all policies and standards. \nRequired Competencies \nStrategic thinking, enterprise leadership, and business acumen. \nExecutive influence, cross-functional partnership, and client portfolio judgment. \nLeadership coaching, talent development, succession planning, and change leadership. \nRisk judgment, escalation governance, operational discipline, and problem solving. \nExperience \n10+ years of progressive leadership experience in Benefits Administration, Client Services, Customer Success, HR Technology, Healthcare, or another complex service environment. \nExperience leading leaders, managing large teams or portfolios, and driving strategic planning, talent management, operational results, and financial performance. \nProven ability to influence executive stakeholders, navigate ambiguity, drive scalable solutions, and support change adoption. \nAvailability to travel up to 15%. \nThe pay range for this position is 80K to 154K per year (pay to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data). \nOther Compensation: This role will be eligible to participate in the annual bonus plan.\nOther Compensation: If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package which can be viewed here: https://businessolver.foleon.com/bsc/job-board-businessolver-virtual-benefits-guide/ \nDear Applicant.\nAt Businessolver, we take our responsibility to protect our clients, employees, and company seriously and that begins with the hiring process. \nOur approach is thoughtful and thorough. We’ve built a multi-layered screening process designed to identify top talent and ensure the integrity of every hire. This includes quickly filtering out individuals who may attempt to misrepresent themselves or act in bad faith. \nWe also partner with trusted, best-in-class providers to conduct background checks, verify identities, and confirm references. These steps aren’t just about compliance, they’re about ensuring fairness, safety, and trust for everyone involved. \nPut simply: we will always confirm that you are who you say you are. It's just one of the many ways we uphold the standards that matter most, to you, to us, and to the people we serve. \nWith heart,\nThe Businessolver Recruiting Team\nBusinessolver is committed to maintaining an environment that protects client data. We train our employees to maintain leading class security practices and expect all employees to adhere to policy, procedures and controls.\n(Applicable to all roles at an AVP, DIR, VP, Head Of or SVP and above level):\nServe as a security contact for the business unit. Responsible for driving adoption and compliance with information security and privacy practices. Serve as a liaison with the information security team on security and privacy matters.\nEqual Opportunity at Businessolver:\nBusinessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.\n#LI-Remote","description_format":"text","description_chars":6304,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Insurance & Benefits","HR & Payroll Software"],"lifecycle":[{"event":"open","at":"2026-09-25T00:50:06Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1 · green card filings: 3","filings_12m":1,"filings_prev_12m":2,"green_card_filings_12m":3,"median_offered_wage_usd":113750,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.289,"p_room":0.28,"age_days":910,"expected_fill_days":49,"reasons":["conf:1","stale_co","velocity","ghost","win:tail","crowd:"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/businessolver-director-of-client-services-remote","json_url":"https://alion.io/job/businessolver-director-of-client-services-remote.json","meta":{"generated_at":"2026-10-18T20:15:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24267,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6709},"rest":"https://alion.io/mcp/rest/get_company?id=6709"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbusinessolver-director-of-client-services-remote"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbusinessolver-director-of-client-services-remote"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbusinessolver-director-of-client-services-remote"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/businessolver-director-of-client-services-remote\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbusinessolver-director-of-client-services-remote"}]}