{"id":1207203,"url":"https://alion.io/job/businessolver-senior-director-client-services-remote","title":"Senior Director Client Services (Remote)","company":{"id":6709,"name":"Businessolver","domain":"businessolver.com","url":"https://alion.io/company/businessolver","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"C","score":69,"open_postings":29,"ghost_share":0.517,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-26T05:45:00Z"}},"role":"HR","role_family":"HR","seniority":"head","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":138000,"max_usd":270000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":75},"experience_years_min":12,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-27T17:46:51Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-09-26T21:37:20Z","board_verified":true,"closed_at":null,"days_open":30,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":30},"description":"Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.\n**Please be aware of recruitment scams. Businessolver does not make job offers outside of our official hiring process or request payment or sensitive personal information. You will never receive an offer of employment without meeting a hiring authority and having a \"live\" and face-to-face conversation.**\nThe Senior Director of Client Services is responsible for advancing Businessolver's Client Services strategy, driving organizational performance, and delivering exceptional client outcomes. This role partners with executive leadership to strengthen client satisfaction, improve operational effectiveness, support organizational effectiveness, and enable long-term business growth. \nThe Senior Director provides executive oversight for strategic client relationships, enterprise-level initiatives, business transformation efforts, and organizational priorities while fostering a culture of accountability, innovation, and continuous improvement. \nThe Gig:\nStrategy & Business Performance \nDefine and execute Client Services strategy and priorities aligned to enterprise objectives. \nDrive improvements in client retention, satisfaction, operational performance, and business results. \nMonitor client and organizational health metrics to identify risks, trends, and opportunities. \nChampion accountability, innovation, and continuous improvement across the organization. \nOrganizational Effectiveness & Talent Strategy \nPartner with HR and business leaders to align workforce planning, succession planning, leadership development, and organizational effectiveness with Client Services needs. \nSupport performance management, compensation planning, and talent review processes. \nStrengthen employee engagement, leadership capability, and organizational performance. \nModel leadership behaviors aligned with Businessolver's Common Language and values. \nClient & Enterprise Leadership \nProvide executive oversight for strategic client relationships, complex escalations, and enterprise risks. \nServe as executive sponsor for key client initiatives and partnerships. \nImprove client experience, service delivery effectiveness, and retention. \nPartner cross-functionally to resolve systemic challenges and advance strategic priorities. \nTransformation & Innovation \nLead initiatives that improve scalability, efficiency, and organizational effectiveness. \nEvaluate industry trends, technologies, and client expectations to inform future strategy. \nSupport innovative solutions that enhance client outcomes and business performance. \nContribute to organizational redesign, business transformation, and change initiatives. \nAdditional Responsibilities \nPerform other duties as assigned. \nComply with all policies, standards, and leadership expectations. \nWhat You Need to Make the Cut \nSuccess in this role is measured by improved client retention, stronger client satisfaction outcomes, effective resolution of enterprise-level risks, scalable service delivery performance, leadership effectiveness, and measurable progress against Client Services strategic priorities. \n12+ years of progressive leadership experience in Benefits Administration, HR Technology, Customer Success, Healthcare, or a related industry. \nProven success driving organizational performance, client outcomes, and strategic business initiatives. \nStrong business acumen, executive presence, and strategic planning capabilities. \nExperience leading organizational change, transformation, and continuous improvement efforts. \nAbility to influence executive stakeholders and build strong cross-functional partnerships. \nDeep understanding of organizational effectiveness, workforce planning, talent strategy, and client experience management. \nExceptional communication, relationship management, and decision-making skills. \nExperience with Technology, Health & Welfare Benefits, Human Resources, Benefits Administration, or Healthcare strongly preferred. \nAbility to travel up to 15%. \nThe pay range for this position is 110K to 172K per year (pay to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data). \nThis role is eligible to participate in the Quarterly bonus incentive plan.\nOther Compensation: If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package which can be viewed here: https://businessolver.foleon.com/bsc/job-board-businessolver-virtual-benefits-guide/ \nDear Applicant.\nAt Businessolver, we take our responsibility to protect our clients, employees, and company seriously and that begins with the hiring process. \nOur approach is thoughtful and thorough. We’ve built a multi-layered screening process designed to identify top talent and ensure the integrity of every hire. This includes quickly filtering out individuals who may attempt to misrepresent themselves or act in bad faith. \nWe also partner with trusted, best-in-class providers to conduct background checks, verify identities, and confirm references. These steps aren’t just about compliance, they’re about ensuring fairness, safety, and trust for everyone involved. \nPut simply: we will always confirm that you are who you say you are. It's just one of the many ways we uphold the standards that matter most, to you, to us, and to the people we serve. \nWith heart,\nThe Businessolver Recruiting Team\nBusinessolver is committed to maintaining an environment that protects client data. We train our employees to maintain leading class security practices and expect all employees to adhere to policy, procedures and controls.\n(Applicable to all roles at an AVP, DIR, VP, Head Of or SVP and above level):\nServe as a security contact for the business unit. Responsible for driving adoption and compliance with information security and privacy practices. Serve as a liaison with the information security team on security and privacy matters.\nEqual Opportunity at Businessolver:\nBusinessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.\n#LI-Remote","description_format":"text","description_chars":6975,"description_truncated":false,"requirements":{"experience_years_min":12,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Government","Professional Services","Human Resources"],"lifecycle":[{"event":"open","at":"2026-09-25T00:50:06Z"}],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":0.9,"age_days":29,"expected_fill_days":45,"reasons":["conf:9","stale_co","win:mid"],"computed_at":"2026-09-26T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/businessolver-senior-director-client-services-remote","json_url":"https://alion.io/job/businessolver-senior-director-client-services-remote.json","meta":{"generated_at":"2026-09-27T00:23:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":346,"day_limit":5000,"remaining_today":4654,"minute_limit":60,"resets_at":"2026-09-28T00:00:00Z"}}}