{"id":2648900,"url":"https://alion.io/job/businesswire-general-manager-it-operations","title":"General Manager, IT Operations","company":{"id":12350,"name":"businesswire","domain":"businesswire.com","url":"https://alion.io/company/businesswire","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":165000,"max":175000,"currency":"USD","period":"year","gross":null,"usd_annual":175000},"salary_estimate":null,"experience_years_min":15,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Okta","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-16T16:09:20Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-10-16T00:21:33Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"About the Role\nThe General Manager, IT Operations is responsible for oversight and direction of Business Wire’s IT Operations team and ensuring excellence across the organization. This role provides strategic and operational leadership for IT Operations, ensuring timely resolution of IT issues, maintaining business-critical internal systems, overseeing procurement of third-party IT software and equipment, and delivering exceptional support to employees and customers. This position partners with Engineering and Cybersecurity leadership to foster strong collaboration and cohesion among the larger Technology organization and successful attainment of shared goals to support Business Wire’s current and future company roadmap.\nThe General Manager, IT Operations leads incident management, creating, and following SOPs while mentoring, coaching, and directing teams of high performing technicians. The ideal candidate possesses demonstrated expertise in overseeing end-user experience, asset management, and corporate IT systems administration. A successful candidate thrives in a fast-paced, hands-on environment, possesses prior experience supporting medium-sized organizations, and is able to effectively advise senior management.\nWhat You'll Do\nDefine strategy and maintain short-term and long-term roadmaps for the IT organization, including Service Desk, Customer Support, Procurement, Facilities, and Corporate IT.\nMake continuous improvements to our IT Operations strategies, processes and standards to ensure excellent client experience, timely resolution of incidents, and successful operations and maintenance of business-critical systems and equipment. \nOversee roadmap execution by planning project schedules and milestones, and providing ongoing oversight and guidance to the team to ensure successful project delivery.\nEstablish standardized reporting and communication framework that provides transparency into status, operational initiatives, and risks while promoting collaboration across IT and business stakeholders. \nOffer senior-level guidance in development and improvement of the IT Operations team; act as a trusted advisor to senior leadership on strategic and operational priorities and opportunities.\nProvide strategic partnership to internal Engineering and Cybersecurity leadership to support successful collaboration and strong cohesion in technology-wide objectives. Maintain high data-driven execution standards to ensure all service requests are logged, prioritized, and resolved, and ensure customer satisfaction by defining, monitoring, and reporting on performance metrics. \nOversee Corporate Facilities functions including expense reporting management and allocation and management of responsibilities associated with our SF headquarters office and remote support to ensure efficient, functional, and secure operations. \nImprove overall support experience by identifying trends across Service Desk requests and proactively initiate mitigation actions to address underlying issues including root cause analysis, resolution, and prevention. \nOversee administration, monitoring, and maintenance of Windows-based corporate IT systems including Active Directory, identity management, Microsoft Office 365 suite and other related systems. \nPlan and oversee execution of system upgrades, patches, and configurations for optimal performance. \nOversee IT procurement, including vendor management, sourcing, and contract renewals. Ensure proposed solutions meet business needs. \nSuccessfully lead teams through complex technical problems by providing leadership in incident management and serving as the interface between clients and technical teams during outages and other major events. \nProactively identify and troubleshoot complex operational issues with good judgement and in alignment with larger company objectives. \nDevelop and monitor SLO/KPI definition and tracking. Generate KPI benchmarks and reporting to support SLOs. Report organizational performance to key leadership stakeholders. \nConduct regular coaching, performance reviews, and training of staff to ensure technical and customer service excellence.\nWhat You'll Need\nAbility to work in the San Francisco office an average of twice a week.\n15+ years of experience providing IT support and leading corporate IT operations, including Service Desk, cross-functional IT, and systems administration.\nExperience leading multiple IT functions while balancing strategic initiatives with day-to-day operational support.\nDemonstrated experience overseeing IT procurement, vendor management, procurement budget, and technology sourcing.\nDemonstrated ability to develop IT strategy and lead organizational change. \nExceptional leadership and team-building skills. \nStrong knowledge of ITSM frameworks, Windows/Mac OS, Office 365, networking basics, and endpoint management. \nUnderstanding of wireless networking technologies. \nProficient in Jira Service Desk or other ticketing solutions such as ServiceNow, Zendesk, or Salesforce.\nPrior experience with Okta/Entra, Intune, Office365, and telephony solutions.\nMicrosoft/Azure AD and group policy experience.\nExperience creating standard operating procedures.\nITIL Certification is a plus.\nExcellent written and verbal communication skills with external and internal stakeholders and executives, and the ability to simplify complex technological topics.\nBusiness Wire will not sponsor a new applicant for employment authorization for this position.\nWhat We Offer\nThe base salary range for this position is $165K to $175K/year. Offered salary will be determined by several factors, including but not limited to: applicant’s education, experience, knowledge, skills and abilities, as well as internal equity and alignment with geographic market data. Business Wire reserves the right to modify this salary range at any time.\nBusiness Wire’s total rewards include:\nAbility to work remotely\nExcellent health benefits that begin on your first day of employment\n$100 monthly fitness allotment, a tuition reimbursement program, and enhanced mental health resources\n401(k) plan with generous company match, and annual profit sharing contribution (subject to company performance)\nPTO, Floating Holidays, Wellness Day Off, Birthday Day Off, and more!","description_format":"text","description_chars":6279,"description_truncated":false,"requirements":{"experience_years_min":15,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["News Agencies"],"lifecycle":[{"event":"open","at":"2026-10-15T21:04:48Z"}],"visa":[],"liveness":{"score":38,"band":"fade","label":"Fading","p_open":1,"p_active":0.688,"p_room":0.55,"age_days":29,"expected_fill_days":24,"reasons":["conf:2","win:tail"],"computed_at":"2026-10-16T02:45:43Z"},"pay":{"stated_usd_annual":175000,"is_top_pay":true},"html_url":"https://alion.io/job/businesswire-general-manager-it-operations","json_url":"https://alion.io/job/businesswire-general-manager-it-operations.json","meta":{"generated_at":"2026-10-16T02:45:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4172,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":12350},"rest":"https://alion.io/mcp/rest/get_company?id=12350"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbusinesswire-general-manager-it-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbusinesswire-general-manager-it-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbusinesswire-general-manager-it-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/businesswire-general-manager-it-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbusinesswire-general-manager-it-operations"}]}