{"id":3720594,"url":"https://alion.io/job/busplanner-technical-solutions-specialist","title":"Technical Solutions Specialist","company":{"id":670486,"name":"BusPlanner","domain":"busplanner.com","url":"https://alion.io/company/busplanner","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false},{"name":"Claude Code","optional":true}],"status":"live","first_seen_at":"2026-11-04T02:31:01Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-07T18:09:27Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Position Summary\nThe Technical Solutions Specialist is part of BusPlanner's Projects team and provides hands-on technical troubleshooting, configuration, and implementation support across the BusPlanner product suite. This position works directly with clients and internal teams to resolve issues, configure system features, and support upsell installations, while building the technical depth needed to take on increasingly complex, higher-level work over time.\nKey Responsibilities\nConfiguration & Implementation\nConfigure system settings, forms, workflows, user roles, and integrations (e.g., SSO) to meet client needs. \nSet up and maintain vehicle, driver, and route-related data, subscriber notifications, and translation/localization settings. \nSupport new feature rollouts, product updates, and upsell installations across all product lines. \nHelp build and configure environments used to support product demos and sales presentations (this role does not conduct demos or sales activities directly). \nClient & Cross-Functional Collaboration\nPartner with senior technical staff, developers, and client success teams to resolve escalated or cross-product issues. \nCommunicate clearly with clients to understand reported issues, set expectations, and confirm resolution.\nHelp build and maintain a technical documentation repository, including training materials, templates, and frameworks that support consistent processes and cross-coverage across the team. \nProduct Support & Troubleshooting\nDiagnose and resolve client-reported issues across the BusPlanner product suite, including routing, scheduling, student data, GPS/live tracking, and reporting features.\nInvestigate and troubleshoot application errors, system messages, and unexpected behavior, escalating complex or system-level issues as needed. \nReporting & Compliance Support\nAssist with government and ministry reporting cycles and related data validation as required. \nSupport seasonal and cyclical processes (e.g., school-year setup, grade rollovers, annual update cycles) as assigned. \nRequirements\n3-5 years of experience in technical support, software implementation, solutions consulting, or a related client-facing technical role. \nStrong troubleshooting and analytical skills, with the ability to diagnose issues across multiple interconnected systems.\nComfort working with SaaS applications; familiarity with databases, SQL, or system administration concepts is an asset. \nExcellent written and verbal communication skills, with a client-service mindset. \nStrong organizational skills and the ability to manage multiple priorities in a fast-paced environment. \nExperience in the K-12 transportation, education technology, or SaaS support space is a plus, but not required. \nBenefits\nCompetitive salary and performance-based bonuses.\nFull health and wellness benefits.\nFlexible work hours and remote-friendly setup.\nFull access to Claude Code and modern AI tooling, and the autonomy to shape how our team uses it.\nA collaborative team culture focused on modernizing software that drivers, parents and school districts rely on every day.","description_format":"text","description_chars":3112,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Public Transport"],"lifecycle":[{"event":"open","at":"2026-11-04T02:31:01Z"}],"visa":[{"country":"CA","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Positions approved through LMIA in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"High Wage","cap_exempt":false,"checked_at":"2026-11-07T07:57:00+00:00","sources":["ESDC: employers issued a positive LMIA"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":27,"reasons":["seen:3","win:early"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/busplanner-technical-solutions-specialist","json_url":"https://alion.io/job/busplanner-technical-solutions-specialist.json","meta":{"generated_at":"2026-11-07T20:45:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33163,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":670486},"rest":"https://alion.io/mcp/rest/get_company?id=670486"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbusplanner-technical-solutions-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbusplanner-technical-solutions-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbusplanner-technical-solutions-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/busplanner-technical-solutions-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbusplanner-technical-solutions-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3720594}},{"tool":"search_jobs","arguments":{"company":"busplanner.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3720594},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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