{"id":1127943,"url":"https://alion.io/job/busright-technical-support-engineer","title":"Technical Support Engineer","company":{"id":670487,"name":"BusRight","domain":"busright.com","url":"https://alion.io/company/busright","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":55000,"max_usd":140000,"period":"year","method":"role_country_seniority_unknown","sample_n":2276},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"JavaScript","optional":false},{"name":"SQL","optional":false},{"name":"TypeScript","optional":false}],"status":"live","first_seen_at":"2026-09-22T22:55:11Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-11-07T21:04:45Z","board_verified":true,"closed_at":null,"days_open":46,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":46},"description":"About BusRight\nMore than 26 million students ride approximately 500,000 school buses every day.\nAt BusRight, we are building the modern operating system for school transportation, helping districts manage routing, driver navigation, live GPS tracking, student transportation data, and communication with families.\nWe are looking for a Technical Support Engineer who enjoys understanding complex systems, debugging production issues, writing code, and building tools that make both our product and our teams more effective.\nThe Role\nThis is a hands on technical engineering role focused on investigating real world system behavior and building solutions.\nYou will work across our application, APIs, logs, data integrations, GPS systems, hardware, and codebase to understand how things work and why they sometimes do not.\nA meaningful part of the role involves writing, improving, and maintaining TypeScript and JavaScript scripts and internal tools. These may help investigate production behavior, analyze customer data, automate operational workflows, validate integrations, or provide functionality that does not yet exist in the product.\nYou will also own complex customer reported issues from investigation through resolution, working directly with Engineering, Product, Customer Success, and customers when needed.\nWhat You Will Do\nInvestigate complex production issues across application behavior, APIs, logs, integrations, data, GPS, and hardware\nRead and understand existing TypeScript and JavaScript code to trace system behavior and identify root causes\nWrite new TypeScript and JavaScript scripts to solve technical and operational problems\nMaintain and improve existing internal scripts and tools as requirements and systems evolve\nBuild custom tooling for data analysis, troubleshooting, validation, reporting, and internal workflows\nWork with APIs and large datasets to investigate issues and build solutions\nReproduce bugs and provide Engineering with clear technical findings, evidence, and recommended next steps\nTroubleshoot Student Information System integrations and data synchronization issues\nInvestigate GPS, tablet, connectivity, and other deployed hardware behavior\nIdentify repetitive work and replace it with automation, tooling, or better internal systems\nUse AI assisted workflows to accelerate coding, debugging, investigation, and technical problem solving\nOwn complex customer reported issues through resolution and ensure technical problems do not get lost between teams\nWhat We Are Looking For\n2+ years of experience in support engineering, software engineering, solutions engineering, technical support, or a similar technical role\nStrong TypeScript or JavaScript experience, including the ability to understand existing code and write new scripts independently\nExperience debugging software and investigating production system behavior\nExperience working with APIs, logs, backend systems, integrations, and structured data\nComfortable building internal tools and scripts to solve problems that do not have an existing solution\nComfortable maintaining code and tooling after the initial solution is built\nExperience analyzing data using SQL, spreadsheets, scripts, or similar tools\nStrong analytical skills and the ability to break ambiguous problems into smaller technical questions\nStrong communication skills and the ability to explain technical findings clearly\nA strong sense of ownership and willingness to drive problems through resolution\nComfortable working in a fast moving environment where you may need to design the solution rather than follow an existing process\nExperience with or strong interest in using AI as part of everyday engineering work\nWhy This Role\nYou will work on problems that span software, data, integrations, GPS, hardware, and real world transportation operations.\nOne day you might trace an issue through logs and APIs. Another day you might write a TypeScript script to analyze thousands of records, build an internal tool to automate a workflow, or investigate behavior across the application and deployed hardware.\nYou will work directly with engineers, have access to the systems and data needed to investigate problems deeply, and build solutions when existing product functionality is not enough.\nYou will not just identify problems. 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