{"id":3333083,"url":"https://alion.io/job/butlins-facilities-commercial-assistant-manager-2","title":"Facilities Commercial Assistant Manager","company":{"id":668746,"name":"Butlin's","domain":"butlins.com","url":"https://alion.io/company/butlins","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Minehead, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":79000,"period":"year","method":"role_country_seniority_unknown","sample_n":550},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T12:39:23Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-29T00:28:17Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"The role of a Commercial Assistant Manager is to support the overall delivery of high quality, safe, and well maintained commercial retail, entertainment venues and external areas across the Butlins diverse residential estate. This includes hard FM responsibility for multiple Retail venues, splash water-world, Funfair, Entertainment venues and all external grounds and gardens.\nWorking closely with the Commercial and Estate Facilities Manager, the role ensures exceptional guest experience through effective day to day coordination, property and estate standards management, and efficient reactive maintenance and preventative maintenance planning.\nThe postholder leads and motivates a team of specialist and multiskilled technicians, providing direction, workload scheduling, performance oversight, and ensuring compliance with health, safety, and statutory standards. They play a key role in maintaining venue operations readiness, responding to technical issues, delivering small works, and supporting long-term asset care strategies.\nThis role requires strong operational leadership, attention to detail, and the ability to manage multiple facilities simultaneously while upholding brand standards and ensuring a seamless retail and entertainment experience for guests and team members alike.\nThis role requires excellent contractor management skills as the role plays a key part in liaising with 3rd party contractors and suppliers for specialist works across resort.\nKey Responsibilities\nLeadership & People Management\nAbility to motivate and guide multiskilled teams. \nConfident in providing feedback, coaching, and supporting development. \nCalm, fair, and consistent leadership style. \nClear and professional communication with guests, team members, and senior managers. \nAbility to translate technical issues into understandable information. \nGood listener, able to understand concerns and respond appropriately. \nTakes responsibility for standards across all commercial and external estate areas. \nFollows through on issues until fully resolved. \n\nProblemSolving & DecisionMaking\nCan think on their feet during breakdowns, guest complaints, or operational challenges. \nComfortable prioritising issues in a highpressure, fastmoving environment. \n\nOrganisational Skills\nManages multiple sites and tasks at once. \nKeeps track of maintenance schedules, PPMs, and operational deadlines. \nStrong sense of structure and planning. \nEnsures retail venues comply with audit requirements, safety checks, and technical works meet required levels. \nIdentifies early signs of wear, risk, or service failure. \n\nAdaptability & Resilience\nComfortable with seasonal peaks, unpredictable demands, and changing priorities. \nRemains professional and calm under pressure. \n\nTeam Collaboration\nWorks closely with retailers, operators, entertainers, security, and facilities contractors. \nBuilds strong internal relationships to ensure smooth operations. \n\nEmpathy & Emotional Intelligence\nUnderstands team workloads and personal dynamics. \nCreates a positive, supportive working environment. \n\nOperational Support\nEnsure tools, materials and parts are available and stock levels maintained for department. \nWork collaboratively with the wider facilities and projects team. \nEnsure minimal disruption to guests and operations when completing works. \nUndertake any reasonable duties as directed by the Butlins leadership team. \n Guest & Team Experience\nAlways focused on delivering great guest experience. \nAnticipates needs, solves issues proactively, and supports brand standards. \nExperience & Qualification Requirements\nLevel 3 qualification in Facilities management, hospitality management or building/property maintenance or equivalent experience. \nIOSH managing safely certification \nFull UK driving licence \nNEBOSH General certificate (desirable) \nProven experience in commercial building operations or facilities management ideally within a resort/ holiday park or multi-site retail and leisure hospitality environment. \nExperience supervising a technical or maintenance team \nExperience managing contractors, supplier and service partners \n\n Knowledge or awareness of :\nLegionella awareness \nFire safety awareness \nAsbestos awareness \nEHO audit awareness \nPlanned preventative maintenance schedules \nStrong fault-finding and problem-solving skills. \nAbility to work independently and prioritise workload. \nGood communication and teamwork skills. \nFlexible approach to working hours and operational demands. \nUnderstand and interpret technical drawings/instructions/process \nExperience of H & S Procedures & Requirements, COSHH, Risk Assessments 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