{"id":3647307,"url":"https://alion.io/job/butterflymx-client-onboarding-specialist","title":"Client Onboarding Specialist","company":{"id":4872,"name":"ButterflyMX","domain":"butterflymx.com","url":"https://alion.io/company/butterflymx","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":30,"max":35,"currency":"USD","period":"hour","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-11-02T19:10:01Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-06T04:29:17Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Our Mission\nButterflyMX is on a mission to empower people to automate property access, operations, and security from a single platform. Our products are installed in more than 20,000+ multifamily, commercial, gated communities, and student-housing properties worldwide, including properties developed, owned, and managed by the most trusted names in real estate. Our features are designed for developers, owners, property managers, and tenants and our products lower operating costs and improve tenant satisfaction.\nOur Solution\nDevelopers and owners no longer need to run building wiring or install in-unit hardware. Property managers can grant building access, revoke permissions, and review entry logs from an online dashboard. Residents can open doors from their smartphones, issue visitor access, and see who is trying to enter the building.\nOur Culture & Values\nFantastic people are the key to our success. As a distributed, primarily remote workforce, we’re looking for more intelligent, passionate, collaborative, ai-forward, and down-to-earth individuals to join our growing team. We’re driven by a shared commitment to excellence and innovation, grounded in our core values: We delight our customers, We take ownership, We are a community of collaborators, We speak up, We think big and do small, and We are tenacious.\nRole Overview\nButterflyMX is seeking a Client Onboarding Specialist to help new and existing clients successfully onboard, understand, and use our products. This client-facing role combines thoughtful communication, strong organization, and technical aptitude to create a smooth onboarding experience.\nYou will work directly with clients to coordinate onboarding activities, provide training, support product setup and integrations, and address questions along the way. You will partner across internal teams to keep work moving, maintain visibility into open requests, and help clients feel confident using ButterflyMX.\nSuccess in this role requires ownership, attention to detail, and consistent follow-through. You will manage multiple priorities, solve problems as they arise, and help improve the processes and resources that make client onboarding more effective as we scale.\nResponsibilities\nGuide new and existing clients through onboarding by communicating key steps, setting clear expectations, and helping teams understand how to use ButterflyMX solutions through email, phone, and video support.\n\nSimultaneously onboard multiple projects and clients, maintaining clear communication and timely follow-through.\n\nProvide initial and refresher training on ButterflyMX products, administrative tools, and relevant features.\n\nSupport clients through product setup, integrations, troubleshooting, onboarding challenges, and engaging internal teams when needed.\n\nMaintain accurate records, ticket updates, and onboarding documentation to ensure work is visible and actionable.\n\nWork collaboratively with Client Success, Technical Support, Implementation, and other internal teams to drive client outcomes and ensure continuity in the client experience.\n\nIdentify and provide feedback on recurring questions, onboarding friction, and opportunities to improve client education, processes, and resources. \n\nRequirements\n2+ years of experience in client onboarding, client support, customer service, or a similar client-facing role, preferably within a technology or SaaS environment.\n\nExperience using Zendesk or another ticketing platform to manage client requests, document interactions, and track resolutions.\n\nStrong written and verbal communication skills, including the ability to explain technical concepts clearly to nontechnical audiences.\n\nExcellent organization, attention to detail, and the ability to manage multiple requests and priorities.\n\nStrong problem-solving skills and technical aptitude, with the ability to quickly learn new products, systems, and integrations.\n\nA proactive, ownership-oriented approach with reliable follow-through and sound judgment.\n\nAbility to work independently while collaborating effectively with internal teams and client stakeholders.\n\nMaintain a professional, client-focused presence by keeping your camera on during scheduled video calls with clients, fostering engagement, building rapport, and delivering an exceptional onboarding experience.\n\nKnowledge of property management, proptech, or hardware-enabled SaaS is a plus.\n\nProven experience with leveraging AI tools in both professional and personal settings.\n\nButterflyMX is an AI-forward organization, and the ability to optimize efficiency using AI is crucial in every role.\n\nCompensation\nThe expected base salary range for this position is $30-35/hr. Actual compensation will depend on factors including budget, skills, experience, location, and internal equity. This position may also be eligible for bonuses, equity, or other forms of compensation, where applicable.\nBenefits\nComprehensive Medical, Dental and Vision plans (ButterflyMX covers 80% of the cost) starting day 1\n\n401(k) plan with a match\n\n10 paid holidays, 20 vacation days, 5 sick days, 3 floating holidays\n\nBasic Life and Accidental Death and Dismemberment Insurance (ButterflyMX covers 100% of the cost)\n\nShort and Long Term Disability (ButterflyMX covers 100% of the cost)\n\nPaid Family Leave\n\nEmployee Assistance Program\n\nQuarterly self-care stipends\n\nAccess to optional benefits including pre-tax flexible healthcare spending accounts (FSA and HSA), Dependent Care FSA, and Commuter Benefits, as well as optional Supplemental Life, AD&D, Hospital Indemnity, Legal, Accident, Critical Illness, Pet, and Personal Liability Insurance\n\nAnd more!\n\nButterflyMX is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. You must have the authorization to work in the US to become an employee. We strive to create an accessible and inclusive experience for all candidates and employees. 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