{"id":2023698,"url":"https://alion.io/job/butterflynetinc-it-manager","title":"IT Manager","company":{"id":2973870,"name":"Butterfly Network","domain":"butterflynetinc.com","url":"https://alion.io/company/butterflynetinc","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":130000,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":130000},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Google Workspace","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-09-20T00:07:40Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-12T19:07:30Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"Join Butterfly Network, a revolutionary healthcare company, as an IT Manager. In this hands-on leadership role, you will oversee the day-to-day technology experience for every employee, manage the IT Service & Delivery Team, and ensure the security and compliance of our technology infrastructure. You will also have the opportunity to make a significant impact on the healthcare industry and save millions of lives.\nMissions\nLead the IT Service & Delivery Team, overseeing helpdesk and service desk operations, end-user device lifecycle, and administration of core SaaS applications.\nManage IT procurement and vendor relationships, negotiating renewals, tracking spend against budget, and partnering with Finance and Security on purchasing workflows.\nDefine and report on service levels, drive ticket volume down through automation and self-service documentation, and ensure endpoint and SaaS configurations meet security and compliance requirements.\nProfil recherché\n - This is a hands-on leadership role: the ideal candidate has run a modern, cloud-first IT function, is comfortable working tickets alongside the team, communicates clearly with non-technical stakeholders, and thrives in a fast-paced environment where priorities shift and a small team supports the whole company- Works closely with and manages strategic SaaS vendor relationships\n- 7-10 years in IT and business/industry\n- Leads with a continuous improvement mindset\n- Partners with the Butterfly Technology leaders to develop the technology infrastructure strategy and execution for the enterprise\n- Experience with Azure, Google Workspace, AnyDesk, Intune, Atlassian & JAMF is preferred\n- Provides infrastructure services vision, enables innovation, and seeks to leverage IT trends that can create business value consistent with the company’s requirements and expectations\n- Experience with high-availability architecture and multi-data center / cloud operations, including storage area network and redundant, highly available server and network architectures\n- Maintain enterprise standards and adhere to the IT operations governance process\n- Develops the technology management capabilities of the organization, managing and developing existing staff as well as recruitment\n- Planning, project management and implementation leadership, identifying opportunities for automation, cost savings, and service quality improvement\n- Experience in business/industry (beyond IT), managing cross-functional teams or projects, and influencing senior-level management and key stakeholders\n- Hands-on technical depth enables direct oversight, problem-solving leadership and participation in complex infrastructure implementation, system upgrades and operational troubleshooting\n- A minimum of five to seven years of leadership responsibilities","description_format":"text","description_chars":2805,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health 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