L2 Atlassian Cloud Administrator

About the Role:

We are looking for a hands-on L2 Atlassian Cloud Administrator with strong experience supporting Jira Cloud, Confluence Cloud, Jira Service Management (JSM), and Xray in an enterprise environment. This is primarily an operational and administration-focused position.

Key Responsibilities:

- Provide day-to-day L2 administration and production support for Jira Cloud, Confluence Cloud, and JSM.

- Create, configure, and maintain Jira projects based on business and project requirements.

- Design, modify, and support Jira workflows and workflow schemes.

- Configure and maintain custom fields, screens, issue types, permission schemes, notification schemes, filters, dashboards, and related Jira configurations.

- Support JSM configurations, workflows, request types, queues, and other service-management requirements.

- Handle ongoing Jira customization and enhancement requests from business and technical teams.

- Administer and support Xray within Jira for project and test-management requirements.

- Troubleshoot Jira, Confluence, JSM, and Xray issues and provide timely resolution.

- Develop and maintain Jira automation rules.

- Use Jira REST APIs for data retrieval, automation, and integration-related activities.

- Write or maintain basic scripts to interact with Jira REST APIs and retrieve information required for reporting, work planning, and roadmap-related processes.

- Support the Atlassian Cloud environment following the organization's recent Cloud migration.

- Work closely with business, engineering, QA, and other technical teams to translate requirements into appropriate Jira configurations.

- Maintain documentation for Jira configurations, processes, workflows, and operational procedures.

Required Skills:

- Strong hands-on Jira Cloud administration experience.

- Strong Confluence Cloud administration experience.

- Hands-on experience with Jira Service Management (JSM).

- Strong hands-on Xray experience is mandatory.

- Solid experience creating and configuring Jira projects from scratch.

- Strong understanding of Jira workflows, schemes, custom fields, screens, permissions, notifications, and related configurations.

- Experience supporting Jira in an enterprise production environment.

- Experience with Jira automation.

- Working knowledge of Jira REST APIs.

- Basic scripting/programming knowledge, preferably Python, sufficient to work with REST APIs and automate Jira-related activities.

- Strong troubleshooting and problem-solving skills.

- Ability to independently handle L2 administration and support activities with minimal supervision.

- Good communication skills.

Preferred Experience:

- Experience supporting Atlassian environments following a Server/Data Center-to-Cloud migration.

- Exposure to Jira Cloud migrations and post-migration support.

- Experience with enterprise Jira integrations.

- Familiarity with CI/CD environments and Jira's interaction with engineering tools.

- Exposure to Tempo is beneficial but deep Tempo expertise is not the primary requirement for this position.

Ideal Candidate:

- The ideal candidate is a strong hands-on Atlassian administrator rather than a developer or architect.

- The person should be comfortable owning daily Jira/Confluence/JSM operations, handling customization requests, creating projects and workflows, supporting Xray, and independently resolving L2 production issues.

Skills

Jira, Confluence, Atlassian, Troubleshooting, System Administration, Production Support