{"id":1253209,"url":"https://alion.io/job/buxton-consulting-oracle-cloud-general-ledger-application-support-consultant","title":"Oracle Cloud General Ledger Application Support Consultant","company":{"id":3806737,"name":"Buxton Consulting","domain":"buxtonconsulting.com","url":"https://alion.io/company/buxton-consulting","size_band":null,"is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12500,"max_usd":29000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"Oracle ERP","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-09-10T11:35:30Z","employer_posted_date":null,"last_verified_at":"2026-09-10T11:35:30Z","board_verified":false,"closed_at":null,"days_open":51,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":51},"description":"About the Role:\n\nWe are looking for an experienced Oracle Cloud General Ledger (GL) Support Consultant with strong hands-on functional expertise in Oracle Cloud GL, with proven experience resolving production issues, handling period-close activities, and providing day-to-day operational support in a live Oracle Cloud Financials environment.\n\nKey Responsibilities:\n\n- Provide L2/L3 production support for Oracle Cloud General Ledger module, ensuring timely resolution of incidents and service requests within defined SLAs.\n\n- Manage and troubleshoot day-to-day GL issues: journal posting errors, allocation failures, reconciliation mismatches, ledger balancing issues.\n\n- Support month-end, quarter-end, and year-end close activities including journal review, accruals, revaluation, translation, and consolidation.\n\n- Monitor and resolve issues in scheduled processes (ESS jobs) related to GL - posting, import, allocations, period close.\n\n- Handle intercompany transactions, elimination entries, and cross-ledger balancing issues.\n\n- Perform root cause analysis (RCA) for recurring issues and recommend permanent fixes/configuration changes.\n\n- Coordinate with Oracle Support (SRs/Service Requests) for bug fixes, patches, and quarterly update issues.\n\n- Support functional testing of Oracle Cloud quarterly patches/updates and regression testing for GL processes.\n\n- Work closely with subledger (AP, AR, FA & CM) support teams to resolve cross-module integration issues impacting GL.\n\n- Assist in FBDI-based data loads, journal uploads, and correction of failed interface/import processes.\n\n- Maintain and update support documentation, SOPs, and knowledge base articles.\n\n- Handle minor enhancements, CRs (Change Requests), and configuration updates as per business need.\n\n- Provide end-user support, training, and query resolution related to GL processes.\n\n- Track tickets via ITSM tools (ServiceNow, JIRA, Remedy, etc.) and report on SLA compliance and ticket trends.\n\n- Participate in on-call/rotational support and be available during period-close windows (including weekends, if required).\n\nRequired Skills & Qualifications:\n\n- 6 - 8 years of experience in Oracle applications, with at least 4 - 5 years dedicated to Oracle Cloud GL support/operations.\n\n- Strong hands-on experience in a production support environment.\n\n- Solid understanding of GL configurations: Chart of Accounts, Ledgers, Calendars, Journal Sources/Categories, Data Access Sets.\n\n- Practical experience with allocations, revaluation, translation, and consolidation processes.\n\n- Experience handling period-close cycle issues and providing close-window support.\n\n- Working knowledge of GL integration points with AP, AR, FA, CM, and Expenses.\n\n- Hands-on experience with OTBI, FRS (Financial Reporting Studio), and Smart View for troubleshooting/reporting issues.\n\n- Familiarity with FBDI templates and resolving failed import/interface issues.\n\n- Experience raising and managing Oracle Service Requests (SRs) via My Oracle Support (MOS).\n\n- Understanding of Oracle Cloud release cycles (quarterly updates) and their impact on GL configurations.\n\n- Good knowledge of ITSM/ticketing tools (ServiceNow, JIRA, Remedy).\n\n- Strong analytical and troubleshooting skills with the ability to prioritize under pressure.\n\nPreferred/Good to Have:\n\n- Oracle Cloud Financials (GL) certification.\n\n- Prior experience in AMS/support engagements (as opposed to only implementation projects).\n\n- Exposure to SLA-driven support models and ticket-severity frameworks (P1/P2/P3).\n\n- Basic understanding of SQL for data validation/debugging (not mandatory).\n\nSoft Skills:\n\n- Strong ownership mindset with a sense of urgency during close periods.\n\n- Good client communication and ticket documentation skills.\n\n- Ability to work independently and manage multiple tickets/priorities simultaneously.\n\n- Team player with willingness to support on-call/rotational schedules.\n\nSkills\nOracle Cloud, Oracle Apps, Production Support, Functional Consultant, Oracle GL, Oracle Support, Applications 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