Assistant General Manager

Description

Assistant General Manager (Full Time)

Department: Operations

Reports To: General Manager

Location: Spokane, WA

Job Summary

At BuyWander, the Assistant General Manage is the operational owner of store/warehouse execution and also inventory flow. This is not a junior General Manager role. It is a distinct leadership position with clear ownership of every unit that enters the building until it is accurately processed, stored, picked, staged, and ready for the customer.

Happy - We bring positive energy to our work and support each other.

Humble - We stay grounded, open to learning, and focused on the team over ego.

High Performing - We set a high bar and hold ourselves accountable to results.

(H)loyal - We show up for each other and the company, with loyalty that goes beyond the ordinary.

The AGM partners closely with the General Manager to ensure warehouse execution supports business performance. Where the General Manager owns the business, the AGM owns the flow. The AGM translates business expectations into daily warehouse execution and ensures problems are identified, owned, and resolved before they become building-level emergencies.

Essential Duties and Responsibilities

Responsibilities include, but are not limited to:

• Own truck-arrival readiness, receiving, unloading execution, and inbound freight flow.
• Own processing productivity, throughput, backlog reduction, and product grading and listing execution.
• Own inventory location accuracy, put-away productivity, warehouse organization, and 5S execution.
• Own picking productivity, pick accuracy, pick-wave execution, and cost-per-unit performance.
• Own the operational flow from pick to stage to customer and ensure warehouse and front-end handoffs are effective.
• Own physical inventory discipline, cycle-count execution, aged-inventory identification, and system accuracy.
• Build and execute the daily labor deployment plan and adjust in real time as workload and conditions change.
• Run daily warehouse startup huddles and maintain visibility into backlog, productivity, and recovery needs.
• Own warehouse organization, aisle standards, staging, rack and bin utilization, and visual inventory controls.
• Own operational safety execution within all warehouse processes.
• Directly lead and develop warehouse supervisors and team leads.
• Partner with the General Manager and People Operations on performance management and employee relations.
• Ensure full compliance with company policies and all applicable federal, state, and local employment and workplace safety laws.
• Perform additional responsibilities and strategic initiatives as assigned.

Leadership Expectations

The AGM leads by example, creating an environment where accountability, execution, and high performance are the standard. This leader knows the operation at all times, surfaces problems early, and builds recovery plans before issues escalate. Success is measured by throughput, accuracy, labor efficiency, team development, and the ability to deliver consistent results without requiring GM intervention.

You Will

• Own the inbound-to-fulfillment flow across a multimillion-dollar fulfillment and distribution operation.
• Lead supervisors and associates across receiving, processing, put-away, picking, and fulfillment.
• Build and execute the daily labor deployment plan and adjust in real time based on workload and changing conditions.
• Know the backlog, the bottleneck, the labor need, the root cause, and the recovery plan before the General Manager has to ask.
• Help build, refine, and execute SOPs for receiving, processing, picking, staging, and warehouse operations.
• Work cross-functionally with tech, support, and executive teams to launch new tools and scale operations.
• Hold the warehouse team accountable to high standards and lead with integrity.

Requirements

What Defines a BuyWander AGM

Our AGMs are operational builders. They run clean, efficient stores, develop accountable teams, and identify problems before they escalate. They thrive in growth, lead with purpose, and take ownership of results. They also bring:

• 5+ years of experience in etail/retail, warehouse, logistics, inventory management, or distribution operations.
• Energized by building from scratch. You thrive in a growing company where not everything is defined yet.
• Detail-obsessed and disciplined about accuracy, organization, and follow-through.
• Clear communicator who surfaces problems early, proposes solutions, and keeps the right people informed.
• Comfortable with technology, including inventory systems, barcoding tools, Google Workspace, and internal dashboards.
• Mission-driven. You believe in building something bigger than yourself.
• Experience in resale, returns, liquidation, or high-volume fulfillment is a plus!

Physical Requirements

This role involves sustained physical activity throughout the shift. The following are bona fide requirements of the position:

• The AGM operates throughout the entire store and in an office setting.
• Position requires seeing, hearing, use of hands and fingers, sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily activities.
• Must be able to communicate with others including talking, hearing, and listening and exchanging communication.
• Ability to stand and walk for extended periods throughout the shift.
• Ability to lift, carry, and move up to 50 pounds repeatedly throughout the day.
• Ability to bend, stoop, and reach overhead frequently.
• Ability to work at a fast pace in a goal-driven environment.
• This position requires working both indoors and outdoors as business needs require. Employees may be exposed to a variety of weather and environmental conditions, including heat, cold, rain, wind, snow, humidity, and varying temperatures. Employees are expected to work safely in these conditions while following all company safety policies, using appropriate protective equipment, and taking reasonable precautions to prevent heat or cold related illness.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What We Offer

• $80,500 Salary
• Unlimited Vacation benefits
• Paid Sick & Holidays
• Health, Dental & Vision Insurance
• 401(k)
• Opportunity for Advancement

BuyWander is an Equal Opportunity Employer. We make employment decisions based on qualifications, skills, merit, and business needs. We believe a range of skills, perspectives, and experiences strengthens our team and supports better outcomes for our employees and customers.