Customer Service Associate

Description

Customer Service Associate (Full Time)

Department: Order Fulfillment

Reports To: Order Fulfillment Supervisor

Location: Portland, OR

Job Summary

The Customer Service Associate is a multi-faceted, customer-facing role responsible for managing customer check-ins, directing parking lot traffic for safety and efficiency, and accurately receiving and processing customer returns, refunds, and initial inventory documentation.

Responsibilities

Customer Traffic and Curbside Management:

• Check in customers in the parking lot and provide directional guidance to the appropriate waiting or parking spot.
• Direct parking lot traffic using clear instructions to ensure safety and prevent congestion.

Returns Processing:

• Receive returns from customers, gather necessary information, and document the condition and reason for return so items can be sent back to processing.
• Educate customers on BuyWander's return policies and accurately process returns and refunds in the system.

Restocking and Inventory Processing:

• Inspect returned items to verify condition and process them accordingly.
• Restock warehouse shelves for "Changed Mind" items, ensuring new locations are scanned and updated in the system.

Requirements

Qualifications

• High school diploma or equivalent.
• Previous experience in a customer service, retail, or warehouse environment is preferred but not required.
• Strong attention to detail and accuracy in data entry and inventory management.
• Excellent customer service skills and professional communication.
• Comfortable using computers and various software programs.
• Problem-solving skills to handle customer inquiries and return issues.
• Ability to follow instructions, work independently, and communicate effectively with supervisors and team members.

Physical Requirements

This role involves sustained physical activity throughout the shift. The following are bona fide requirements of the position:

• Ability to stand and walk for extended periods throughout the shift.
• Ability to lift, carry, and move up to 50 pounds repeatedly throughout the day.
• Ability to bend, stoop, and reach overhead frequently.
• Ability to work at a fast pace in a goal-driven environment.
• Position requires seeing, hearing, use of hands and fingers, sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily activities.
• Must be able to communicate with others including talking, hearing, and listening and exchanging communication.
• This position requires working both indoors and outdoors as business needs require. Employees may be exposed to a variety of weather and environmental conditions, including heat, cold, rain, wind, snow, humidity, and varying temperatures. Employees are expected to work safely in these conditions while following all company safety policies, using appropriate protective equipment, and taking reasonable precautions to prevent heat or cold related illness.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Schedule and Wage

• (INSERT SCHEDULE)
• (INSERT WAGE)
• Paid Vacation, Sick & Holidays
• Dental, Vision, and Medical Insurance
• 401K

Interested candidates should submit their resume to [email protected]

BuyWander is an Equal Opportunity Employer. We make employment decisions based on qualifications, skills, merit, and business needs. We believe a range of skills, perspectives, and experiences strengthens our team and supports better outcomes for our employees and customers.