{"id":1307429,"url":"https://alion.io/job/buywander-customer-service-associate-pt","title":"Customer Service Associate (PT)","company":{"id":3792376,"name":"BuyWander","domain":"buywander.com","url":"https://alion.io/company/buywander","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":{"grade":"B","score":75,"open_postings":9,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Portland, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-31T00:23:00Z","employer_posted_date":"2026-09-26","last_verified_at":"2026-10-19T17:55:20Z","board_verified":true,"closed_at":null,"days_open":80,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":80},"description":"Description\nCustomer Service Associate (Part Time)\nDepartment: Order Fulfillment\nReports To: Order Fulfillment Supervisor\nLocation: Portland, OR\nJob Summary\nThe Customer Service Associate is a multi-faceted, customer-facing role responsible for managing customer check-ins, directing parking lot traffic for safety and efficiency, and accurately receiving and processing customer returns, refunds, and initial inventory documentation.\nResponsibilities\nCustomer Traffic and Curbside Management:\nCheck in customers in the parking lot and provide directional guidance to the appropriate waiting or parking spot.\nDirect parking lot traffic using clear instructions to ensure safety and prevent congestion.\nReturns Processing:\nReceive returns from customers, gather necessary information, and document the condition and reason for return so items can be sent back to processing.\nEducate customers on BuyWander's return policies and accurately process returns and refunds in the system.\nRestocking and Inventory Processing:\nInspect returned items to verify condition and process them accordingly.\nRestock warehouse shelves for \"Changed Mind\" items, ensuring new locations are scanned and updated in the system.\nRequirements\nQualifications\nHigh school diploma or equivalent.\nPrevious experience in a customer service, retail, or warehouse environment is preferred but not required.\nStrong attention to detail and accuracy in data entry and inventory management.\nExcellent customer service skills and professional communication.\nComfortable using computers and various software programs.\nProblem-solving skills to handle customer inquiries and return issues.\nAbility to follow instructions, work independently, and communicate effectively with supervisors and team members.\nPhysical Requirements\nThis role involves sustained physical activity throughout the shift. The following are bona fide requirements of the position:\nAbility to stand and walk for extended periods throughout the shift.\nAbility to lift, carry, and move up to 50 pounds repeatedly throughout the day.\nAbility to bend, stoop, and reach overhead frequently.\nAbility to work at a fast pace in a goal-driven environment.\nPosition requires seeing, hearing, use of hands and fingers, sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily activities.\nMust be able to communicate with others including talking, hearing, and listening and exchanging communication.\nThis position requires working both indoors and outdoors as business needs require. Employees may be exposed to a variety of weather and environmental conditions, including heat, cold, rain, wind, snow, humidity, and varying temperatures. Employees are expected to work safely in these conditions while following all company safety policies, using appropriate protective equipment, and taking reasonable precautions to prevent heat or cold related illness.\nReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nSchedule and Wage\nMonday - Friday\n$18.00/Hour\nPaid Sick & Holidays\nBuyWander is an Equal Opportunity Employer. We make employment decisions based on qualifications, skills, merit, and business needs. 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