{"id":1297267,"url":"https://alion.io/job/buywander-order-fulfillment-supervisor","title":"Order Fulfillment Supervisor","company":{"id":3792376,"name":"BuyWander","domain":"buywander.com","url":"https://alion.io/company/buywander","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":{"grade":"B","score":75,"open_postings":9,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Plymouth, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":21,"max":27,"currency":"USD","period":"hour","gross":null,"usd_annual":54000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T19:45:50Z","employer_posted_date":"2026-09-26","last_verified_at":"2026-10-21T23:05:06Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"Description\nOrder Fulfillment Supervisor (Full Time)\nDepartment: Order Fulfillment\nReports To: General Manager\nLocation: Minneapolis (Plymouth), MN\nJob Summary\nThe Order Fulfillment Supervisor is responsible for overseeing all aspects of the curbside order fulfillment process at BuyWander, ensuring a seamless and efficient experience for customers picking up pre-placed orders. This includes managing the Order Runner teams, making sure orders are accurate, complete, and fulfilled quickly. This role involves rigorous KPI monitoring, especially maintaining an average customer serve time of under 4 minutes. The Supervisor will also supervise curbside customer service and returns processing. The ideal candidate will possess strong team management, customer service skills, and operational workflow optimization experience.\nResponsibilities\nTeam Management and Workflow Optimization:\nSupervise and manage the Order Runner teams, ensuring all personnel adhere to Standard Operating Procedures (SOPs) for curbside delivery, customer service, and returns.\nMonitor team performance against key metrics, including customer wait time and online customer reviews.\nOptimize internal warehouse and order fulfillment workflows to ensure orders are ready and waiting before the customer arrives at the curbside.\nSet and manage staff schedules to ensure optimal staffing for order volume.\nProvide training, coaching, and performance management to team members.\nFoster a high-performance, safety-conscious, and productive work environment.\nCurbside Delivery and Customer Service:\nOversee the curbside delivery process, which involves staff greeting customers at numbered parking spots, checking in their orders, and loading the merchandise.\nMonitor and manage the key performance indicator (KPI) of Average Serve Time, with a strict target of under 4 minutes per customer.\nServe as the primary point of escalation for curbside customer service issues, inquiries, and complaints.\nEnsure every customer interaction is positive, professional, and prompt.\nOperations and Reporting:\nManage the processing of curbside returns and exchanges, ensuring compliance with company policies and accurate inventory adjustments.\nOversee the process for all fulfilled orders before they are staged for curbside pickup.\nTrack and report on fulfillment and curbside KPIs, identifying opportunities for continuous improvement.\nAct as the Person-In-Charge of closing the facility each day, following all SOPs to ensure a safe and organized closing.\nRequirements\nQualifications\nProven experience in team management, supervision, or leadership within a retail, warehouse, or logistics environment.\nDemonstrated experience managing workflow and operational processes.\nStrong analytical skills with experience monitoring Key Performance Indicators (KPIs) such as UPH and serve time.\nExcellent problem-solving and communication skills.\nProficiency with computers and inventory/order management software.\nStrong focus on accuracy and attention to detail.\nAbility to follow instructions, work independently, and communicate effectively with supervisors and team members.\nAbility to pass a criminal background check.\nPhysical Requirements\nThis role involves sustained physical activity throughout the shift. The following are bona fide requirements of the position:\nAbility to stand and walk for extended periods throughout the shift, including movement between the warehouse and curbside area.\nAbility to lift, carry, and move up to 50 pounds repeatedly throughout the day.\nAbility to bend, stoop, and reach overhead frequently.\nAbility to work at a fast pace in a goal-driven environment.\nPosition requires seeing, hearing, use of hands and fingers, sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily activities.\nMust be able to communicate with others including talking, hearing, and listening and exchanging communication.\nThis position requires working both indoors and outdoors as business needs require. Employees may be exposed to a variety of weather and environmental conditions, including heat, cold, rain, wind, snow, humidity, and varying temperatures. Employees are expected to work safely in these conditions while following all company safety policies, using appropriate protective equipment, and taking reasonable precautions to prevent heat or cold related illness.\nReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nSchedule and Wage\nMonday - Friday (some weekends may be required)\n $21.85-27.55 / Hour DOE (Performance Salary Increases on the 1st of the month after 60 days, 6 months, and 1 year of employment!)\nVacation & Sick Pay Benefits\nPaid Holidays\nHealth, Dental & Vision\n401K\nBuyWander is an Equal Opportunity Employer. We make employment decisions based on qualifications, skills, merit, and business needs. We believe a range of skills, perspectives, and experiences strengthens our team and supports better outcomes for our employees and customers.\nSalary Description\n$19.55 - $24.65 per hour","description_format":"text","description_chars":5124,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Auctions"],"lifecycle":[{"event":"open","at":"2026-09-26T10:03:12Z"}],"visa":[],"liveness":{"score":50,"band":"ok","label":"Likely open","p_open":1,"p_active":0.67,"p_room":0.75,"age_days":27,"expected_fill_days":35,"reasons":["conf:7","win:late"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":54000,"is_top_pay":false},"html_url":"https://alion.io/job/buywander-order-fulfillment-supervisor","json_url":"https://alion.io/job/buywander-order-fulfillment-supervisor.json","meta":{"generated_at":"2026-10-22T06:14:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1046,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3792376},"rest":"https://alion.io/mcp/rest/get_company?id=3792376"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbuywander-order-fulfillment-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbuywander-order-fulfillment-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbuywander-order-fulfillment-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/buywander-order-fulfillment-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbuywander-order-fulfillment-supervisor"}]}