{"id":2549084,"url":"https://alion.io/job/buzzclan-llc-network-operations-engineer","title":"Network Operations Engineer","company":{"id":449699,"name":"BuzzClan LLC","domain":"buzzclan.com","url":"https://alion.io/company/buzzclan-llc","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Networking","role_family":"Networking","seniority":"middle","employment_type":"contractor","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":81000,"max_usd":178000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":157},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"BGP","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"OSPF","optional":false}],"status":"live","first_seen_at":"2026-10-14T16:05:11Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T00:33:55Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Network Operations Engineer (L1/L2)\nLocation: New York, NY (Hybrid)\nDuration: Contract\nRole Overview:\nWe are seeking a Network Operations Engineer (L1/L2) to support, monitor, and maintain our global network infrastructure. In this role, you will monitor, troubleshoot, and operationally manage our global network infrastructure across WAN, LAN, SD-WAN, wireless, and network security environments in real time. You will play a key role in maintaining high availability and performance across cloud and on-premises networks by handling incident management, change execution, and OEM vendor coordination.\nKey Responsibilities:\nIncident Management & Troubleshooting\nPerform L1/L2 operational troubleshooting across Palo Alto Firewalls (NGFW), Prisma Access, and Prisma SD-WAN.\nResolve enterprise connectivity, routing, switching, wireless, and network access issues (Cisco ISE).\nPerform initial root-cause analysis, manage incident escalations, and minimize downtime during outages or performance degradation.\nNetwork Operations & Change Management\nExecute routine firewall modifications (URL allowlisting, NAT/policy adjustments, traffic log analysis).\nSubmit, track, and implement low-to-medium-risk Change Requests (CRs) following ITIL processes and CAB approvals.\nPerform software maintenance, OS upgrades, and security patching for Palo Alto firewalls, Cisco switches, and SD-WAN devices.\nConfigure switch VLANs, dynamic routing updates, and onboard network endpoints to Cisco ISE (NAC / TACACS+).\nMonitoring & Vendor Management\nActive monitoring using enterprise tools (e.g., OpsManager) to respond to alerts and system events proactively.\nOpen, drive, and resolve technical support tickets with OEM vendors (Palo Alto TAC, Cisco TAC) and ISPs/circuit providers.\n Required Technical Skills:\nPalo Alto Networks: Hands-on experience with Palo Alto Firewalls via Panorama (Mandatory).\nCloud & Hybrid Networking: Strong operational experience with Azure Networking (or Cisco ACI).\nRouting & Switching: Solid foundational knowledge of core routing protocols (BGP, OSPF) and Cisco Catalyst switches.\nNetwork Access Control: Hands-on experience with Cisco ISE for NAC enforcement and TACACS+ administration.\nWireless & Tools: Working knowledge of Meraki Wireless and network monitoring tools (e.g., OpsManager).\nExperience & Soft Skills:\n3-7 years of hands-on experience in Network Operations (NOC / NetOps).\nProven experience in structured, multi-vendor enterprise ITIL environments (Incident, Change, Problem Management).\nStrong oral/written communication skills for clear incident escalations and stakeholder status updates.\nHigh attention to detail regarding change documentation, runbooks, and rollback strategies.\nPreferred Qualifications & Certifications:\nDesirable hands-on exposure to Prisma Access and Prisma SD-WAN.\nCCNA / CCNP (Cisco Certified Network Associate/Professional).\nPCNSA / PCNSE (Palo Alto Networks Certified Network Security Administrator/Engineer). \nAll your information will be kept confidential according to EEO guidelines.","description_format":"text","description_chars":3048,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All 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