{"id":2745655,"url":"https://alion.io/job/bxp-senior-service-desk-analyst","title":"Senior Service Desk Analyst","company":{"id":1988391,"name":"BXP","domain":"bxp.com","url":"https://alion.io/company/bxp-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":93500,"max":138875,"currency":"USD","period":"year","gross":null,"usd_annual":138875},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Microsoft Office","optional":false},{"name":"PowerShell","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-16T19:36:13Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-20T02:41:21Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Primary Purpose of Position:\nOversee, monitor, maintain and support IT services to end-users. Manage technologies, processes and controls that maintain and elevate standards and security of IT services. Serve as the point of escalation and technical resource on issues and projects with both Infrastructure Services and Application & Data Services.\nEssential Functions:\nEnd User Support\nRespond in person/remotely; escalate across regions; support OS/apps (Windows 11, M365, Azure VD, Adobe); maintain AD accounts; Intune proficiency.\nSupport the use of operating systems and desktop software applications. Maintain and enforce software policies and standards.\nDeploy and support hardware including desktops/laptops, printers, mobile devices, phones, and conference room technologies. Maintain and enforce hardware policies and standards.\nProvision and manage access through Active Directory and Security Manager. Maintain and enforce directory policies and standards.\nDeploy and support corporate applications, systems, and services.\nServe as the point of technical escalation on issues and their resolution for other team members, Infrastructure Services and Application & Data Services.\nConfiguration/Security Standards\nSupport Windows Group Policies, AD OUs, Intune profiles; maintain/enforce security policies; patching via SCCM/Intune; maintain inventory.\nManage packages and the deployment platform for all desktop software. \nManage the patch and compliance process for all desktop software. Partner with IS Security team on reporting, analysis and ongoing improvements.\nTechnology Implementations\nManage process, service, and technology improvement initiatives and assume ownership of ServiceNow automations/workflows.\nPartner with Infrastructure Services and Application & Data Services on upgrades, deployments, and implementations. Serve as an onsite technical resource.\nInternal Operations\nUtilize Microsoft’s System Center Configuration Manager (SCCM), InTune, and other technologies to develop and provision services.\nMaintain documentation in accordance with policies and control requirements.\nConduct research on new technologies or products.\nRecommend purchases based on an assessment of user requirements.\nConduct one-on-one instruction.\nGeneral:\nSpecial projects and other duties assigned.\nRequirements and Qualifications:\nA bachelor’s degree or equivalent educational certification required.\nA minimum of 5 years’ desktop support experience in a Microsoft environment.\nPosses an extensive knowledge of Windows 10/11, MS Office; remote support apps (Teams, RDP); networking (switches, routers, firewalls); scripting (PowerShell).\nPossess a strong working knowledge of desktop security protections, group policies and patching solutions.\nUnderstand networking concepts and possess a basic working knowledge of switches and routers.\nProven ability to provide support for troubleshooting and resolving technical issues.\nExcellent verbal and written communications skills. Proven ability to interact with all levels of employees.\nAbility to demonstrate multi-task management skills.\nAbility to partner on and/or self-manage projects. \nDemonstrated commitment to and proficiency in customer service culture. Exhibits and champions excellence in work habits and a willingness to embrace change.\nDemonstrated ability to work proactively, independently, and as part of a team is essential.\nBe detail-oriented and methodical in solving problems and managing multiple projects.\nPossess an aptitude toward learning technical concepts. Be results-oriented and a quick learner in supporting new products and technologies.\nBe able to travel and to work flexible schedules outside normal business hours when required.\nPhysical Requirements:\nInvolves work of a general office nature usually performed sitting such as answering the phone and operation of a computer.\nInvolves work of a general office nature usually performed standing such as operation of a photocopier and a fax machine.\nInvolves work of a general nature related to computer repair.\nInvolves movement between departments and sometimes office building floors to facilitate work.\nInvolves lifting of computers & monitors up to 50 pounds.\nInternal and External Contacts:\nThis position regularly interacts in both verbal and written form with employees, vendors, and contractors of BXP. This position may also interface with external vendors.\nReporting Structure:\nThis position reports directly to the Manager, Regional IT Services, who provides supervision and guidance, and coordinates, evaluates, and monitors work performance on a periodic basis.\nSalary Range:\n$93,500 - $138,875. BXP offers a competitive total rewards package including base salary and annual discretionary bonus. The range represents expected base salary; compensation will be determined based on role, skills, experience, qualifications, location, and other job-related factors. Our comprehensive benefits include medical and dental coverage, a retirement savings plan with competitive company match, backup childcare, educational assistance, employee support programs, a generous commuter transit subsidy and more.\nBXP is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.","description_format":"text","description_chars":5497,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property Development","Commercial Real Estate"],"lifecycle":[{"event":"open","at":"2026-10-16T22:22:32Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":38,"reasons":["conf:6","win:early"],"computed_at":"2026-10-19T05:45:15Z"},"pay":{"stated_usd_annual":138875,"is_top_pay":true},"html_url":"https://alion.io/job/bxp-senior-service-desk-analyst","json_url":"https://alion.io/job/bxp-senior-service-desk-analyst.json","meta":{"generated_at":"2026-10-20T05:02:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5563,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1988391},"rest":"https://alion.io/mcp/rest/get_company?id=1988391"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbxp-senior-service-desk-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbxp-senior-service-desk-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbxp-senior-service-desk-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bxp-senior-service-desk-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbxp-senior-service-desk-analyst"}]}