{"id":3985400,"url":"https://alion.io/job/by-light-cyber-systems-support-specialist","title":"Cyber Systems Support Specialist","company":{"id":1964053,"name":"By Light","domain":"bylight.com","url":"https://alion.io/company/bylight","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":6,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Annapolis Junction, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":109000,"max":129000,"currency":"USD","period":"year","gross":null,"usd_annual":129000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"LDAP","optional":true},{"name":"Linux","optional":true},{"name":"Red Hat","optional":true}],"status":"live","first_seen_at":"2026-11-09T21:28:24Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-12T01:53:57Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Company Overview\nBy Light Professional IT Services LLC readies warfighters and federal agencies with technology and systems engineered to connect, protect, and prepare individuals and teams for whatever comes next. Headquartered in McLean, VA, By Light supports defense, civilian, and commercial IT customers worldwide.\nCole Engineering Services (CESI), a By Light company, is recognized as a premier provider of modeling and simulation (M&S) training solutions to the Federal Government and industry. Since 2004, CESI has been at the forefront of developing, maintaining, and integrating simulation-based training, serious gaming, technical services, training and other support in live, virtual, constructive, and gaming (LVCG) domains. CESI also designs, builds and runs infrastructure, platforms, applications and processes that enable cyber training for the integrated multi-domain force. Our vision is to become a worldwide full spectrum LVCG and cyber training/analysis developer, integrator and services provider.\nPosition Overview\nCole Engineering seeks an experienced, on-site, systems engineer to join our dedicated team, supporting the Persistent Cyber Training Environment (PCTE) platform. This role demands an individual who excels at providing top-tier IT support in a multifaceted and dynamic environment. As the zenith of our helpdesk team, the systems engineer will address advanced technical challenges, ensuring that the solutions align seamlessly with the strategic objectives of our customer.\nResponsibilities\nAs a member of the platform support team, the engineer will utilize Jira Service Manager tools and vSphere to monitor and maintain the PCTE platform guaranteeing its peak performance. Provide a structured approach to service design, transition, and operation, ensuring that IT services are aligned with the needs of the user. Furthermore, they will incorporate user feedback for ongoing improvements to the customer experience. This comprehensive support encompasses systems categorized under Unclassified, Sec/REL, and Top-Secret security levels.\nRequired Experience/Qualifications\nBachelor's degree in a technical discipline such as IT, computer science, systems or software engineering from an accredited college or university. (5 years’ experience in lieu of degree) \nRequired: DoD 8570.01-M IAT Level II Security Environment Certification: CompTIA Security+ CE, CISSP or other equivalent certification required within six months of hire.\nPossess strong written and verbal communication skills to collaborate seamlessly within a team environment and support stakeholders.\nDisplay meticulous attention to detail while entering user information to ensure accuracy, maintaining a commitment to error rates below 5%, minimizing the need for corrective actions.\nAddress IT incidents with precision and promptness, while analyzing patterns to determine and address root causes.\nRegularly provide comprehensive reports detailing requests, resolutions, and progress status to all relevant stakeholders.\nOffer professional-level support for IT, virtual environments, and network functions, addressing a range of technical challenges.\nThrive as a self-starter in a dynamic and fast-paced environment, collaborating effectively with engineers of varying skill levels and experience.\nEfficiently manage and execute service requests, ensuring timely service delivery and user satisfaction.\n5-8 years of directly related experience supporting help desk operations.\nPreferred Experience/Qualifications\nDemonstrated expertise in administering software systems within virtual machine and container-based hybrid cloud environments.\nSupport the configuration, execution, and troubleshooting of virtual environments created by users within PCTE.\nProficiency in Red Hat Enterprise Linux (RHEL) Identity Management (IdM) and Single Sign-On (SSO) using LightweightDirectory Access Protocol (LDAP).\nExperience in maintaining and supporting networks in NSX/NSX-T\nDemonstrated experience configuring and maintaining Linux based systems including the ability to create, modify and implement scripts to accomplish tasks.\nProven ability to prioritize and manage multiple tasks, projects, and demands concurrently.\nInteract proficiently with customers, vendors, and developers to comprehend evolving needs and operational requirements impacting the production environment to deliver comprehensive solutions.\nProficiency in resolving technical issues encompassing diverse integrated software and hardware platforms.\nThe ideal candidate should demonstrate flexibility in their work schedule, including the ability to work different shifts and weekends.\nSpecial Requirements/Security Clearance\nPlease note that pursuant to a government contract, this specific position requires U. S. Citizenship status and a Top Secret/Sensitive Compartmented Information (TS/SCI) clearance with a Counterintelligence (CI) Polygraph, is mandatory.\nTravel possible up to 25% of the time, depending on mission requirements.\nThis job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. The above is intended to describe the general contents of and requirements for the performance of this job.\nSalary Range\nBased on the roles, responsibilities, and requirements, the projected pay range for this position is: $109,000 - $129,000.\nThe annual base salary provided is a guideline for this position and is not a guarantee of compensation or salary. When extending an offer, CESI also considers other variables such as (but not limited to) work experience, education, training, skill set, internal peer equity, clearance level, and market conditions. In addition, CESI provides an extensive selection of benefits and offerings to our employees.\nBenefits Overview\nCESI recognizes that our strength is our people. We support every employee as an individual to build strong teams across the enterprise. Our benefit package includes:\nMedical, Dental & Vision Coverage\nWellness Program\n401(k) Matching\nDisability (Short Term & Long Term)\nEmployee Assistance Program\nLife Insurance\nEducation & Training\nGenerous Leave Policy (11 Federal Holidays, PTO, Military Leave, Bereavement and Jury Duty)\nCole Engineering Services, Inc. is an equal opportunity employer. We consider qualified applicants without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, political affiliation, age, marital status, disability, genetic information, veteran status, membership in an employee organization, or any other basis prohibited by federal, state, or local laws.","description_format":"text","description_chars":6681,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":true,"languages":[]},"benefits":["Equity","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Government","IT Consulting & Digital Transformation"],"lifecycle":[{"event":"open","at":"2026-11-09T21:28:24Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":6,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-11-11T05:49:22Z"},"pay":{"stated_usd_annual":129000,"is_top_pay":true},"html_url":"https://alion.io/job/by-light-cyber-systems-support-specialist","json_url":"https://alion.io/job/by-light-cyber-systems-support-specialist.json","meta":{"generated_at":"2026-11-12T07:01:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13960,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1964053},"rest":"https://alion.io/mcp/rest/get_company?id=1964053"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fby-light-cyber-systems-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fby-light-cyber-systems-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fby-light-cyber-systems-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/by-light-cyber-systems-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fby-light-cyber-systems-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3985400}},{"tool":"search_jobs","arguments":{"company":"bylight.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3985400},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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